Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2 and 4 stars

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Lancine K.

Published on 27/09/2016 à 10h33 following a purchase from 02/09/2016

satisfied

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Lisette B.

Published on 27/09/2016 à 09h51 following a purchase from 05/09/2016

Delivery canceled by the carrier at least twice, without reason...

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Response from France Trampoline Published on 05/09/2016

Hello Madam, We have taken your negative feedback regarding the delivery of your Minimax fitness trampoline into account. We have reported the information to our logistics so that this does not happen again. We can only acknowledge the problem you encountered but we will ensure that it does not happen again. Sincere regards, The France Trampoline team.

Maud G.

Published on 26/09/2016 à 08h38 following a purchase from 03/09/2016

Very good purchase, easy to assemble and the result seems very sturdy.

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Luc D.

Published on 25/09/2016 à 15h12 following a purchase from 01/09/2016

defective product - Awaiting replacement product

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Response from France Trampoline Published on 04/09/2016

Hello Sir, We have taken your feedback regarding the freestyle jump board into account. We are currently addressing this defect. We will get back to you in the coming weeks to provide you with the most suitable solution so that you can use your freestyle board. We sincerely apologize for the problem encountered and remain at your disposal. The France Trampoline team.

Sardan J.

Published on 24/09/2016 à 20h44 following a purchase from 02/09/2016

Serious and reliable company, despite a slight problem with some carabiners, the handling for the replacement of defective parts was quick and efficient.

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Julien P.

Published on 23/09/2016 à 09h23 following a purchase from 22/08/2016

Thank you for the efficiency and service. Team attentive and reassuring. My sons' birthday went well thanks to the speed of delivery. ***

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Alcina B.

Published on 22/09/2016 à 14h39 following a purchase from 01/09/2016

Consider changing carriers because they do not contact you for the delivery day, moreover if you have it delivered to work, they deliver the package to reception without me being able to check the contents and not on the indicated day. This harms your image.

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Response from France Trampoline Published on 02/09/2016

Hello Madam, We have taken your feedback regarding the selected carrier DPD for your spare parts order into account. We are sorry to note that the service provided by the delivery person does not fully satisfy you, but this carrier indeed delivers without prior call. As indicated on our website, it is necessary to set the delivery day and a time slot on their website. Moreover, since the delivery took place at your workplace, it was up to the person who received the package to redirect the delivery person to you. We apologize for these inconveniences, but the most important thing is that the package arrived in good condition and that your children can use your trampoline again. The France Trampoline team.

David L.

Published on 22/09/2016 à 10h27 following a purchase from 01/09/2016

Very good

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Isabelle R.

Published on 22/09/2016 à 08h21 following a purchase from 31/08/2016

I am still missing the foot trampoline which is set and was not in the delivery!

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Christine P.

Published on 21/09/2016 à 15h54 following a purchase from 30/08/2016

Everything went well

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Caroline S.

Published on 21/09/2016 à 10h43 following a purchase from 26/08/2016

Quality product. Delivery circuit well identified. Just missing the confirmation that the missing product will indeed be delivered as indicated when ordering. But no confirmation in the order summary.

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Sandrine A.

Published on 17/09/2016 à 14h49 following a purchase from 16/08/2016

Ok for the trampoline but I'm still waiting for the anchoring kit.

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Response from France Trampoline Published on 19/08/2016

Hello, we have taken your feedback regarding the trampoline into account and we are pleased to see that the trampoline suits you. Regarding the ground fixing kit, it will be sent at the end of September as indicated on the website when you placed your order. The France Trampoline team.

Elisabeth T.

Published on 13/09/2016 à 21h34 following a purchase from 20/08/2016

It is a good product well secured for children. Too bad the anchoring kit is missing and that the delay is so long to receive it (1 month). The trampoline can serve both small and large and keeps all its promises!!!

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Marie-odile D.

Published on 13/09/2016 à 18h21 following a purchase from 23/08/2016

the service was satisfactory, the package delivered on time. No particular problem.

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Paul V.

Published on 13/09/2016 à 14h38 following a purchase from 19/08/2016

ok for receiving the package in very good condition, if possible the delivery person could perhaps specify delivery in the morning or afternoon

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Cathy F.

Published on 13/09/2016 à 14h37 following a purchase from 22/08/2016

very good site very easy to use. Delivered on time with a call for delivery then confirmed by text. However, still waiting for the rest of my order and no information on this subject.

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Cyril R.

Published on 11/09/2016 à 08h16 following a purchase from 03/08/2016

Very good handling, follow-up and delivery

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Claude G.

Published on 09/09/2016 à 17h42 following a purchase from 12/08/2016

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Jocelyne D.

Published on 09/09/2016 à 16h50 following a purchase from 18/08/2016

Order deadlines respected. Products well packaged.

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Maguy R.

Published on 09/09/2016 à 09h43 following a purchase from 16/08/2016

2 orders placed by phone... I only had to deal with specially efficient and friendly people. The only downside is that the transport cost (to Corsica) is sometimes higher than the order amount. I recommend without hesitation

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Jérôme B.

Published on 08/09/2016 à 21h54 following a purchase from 16/08/2016

Very good

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Jérémy K.

Published on 08/09/2016 à 20h57 following a purchase from 15/08/2016

Order processing was quick. Small downside, I received another customer's order instead of mine, but they did what was necessary to have it on time for my daughter's birthday. Very good product! (trampoline jump'up 250).

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Magali G.

Published on 08/09/2016 à 17h57 following a purchase from 18/08/2016

Trampoline meets our expectations, delivery: very good. Thank you.

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Agnès S.

Published on 08/09/2016 à 11h15 following a purchase from 17/08/2016

Satisfied with my order and the advice given to replace a missing product.

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Jean François G.

Published on 07/09/2016 à 08h40 following a purchase from 10/08/2016

There should be some more tensioners for the protective net

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Elodie B.

Published on 05/09/2016 à 11h22 following a purchase from 06/08/2016

Efficient and pleasant telephone reception. Delivery on time. Carrier 0: no appointment was made. Of course, when the driver wanted to deliver, no one was available, so I received it 5 days later (4 days after the desired day (my son's birthday)). The trampoline seems sturdy. Assembly rather easy, about 2h. I recommend without problem. Nota bene: for Corsica, delivery costs are really high. They forced me not to buy the trampoline tent.. Too bad.

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Brigitte P.

Published on 02/09/2016 à 19h21 following a purchase from 10/08/2016

good

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Véronique L.

Published on 02/09/2016 à 16h59 following a purchase from 03/08/2016

Very good customer service advice, very effective

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Olivier P.

Published on 02/09/2016 à 13h10 following a purchase from 10/08/2016

I had a bit of trouble reaching the order service by phone but once this operation was completed, the sale and order went perfectly. The only downside is that delivery was supposed to take between 3 and 5 days. I called back after 8 days, and was told to call the carrier directly who wanted to deliver me 4 days later. I finally got a delivery for the next day, after 9 days. But apart from that, everything went very well, the trampoline is set up and the grandchildren are having a great time.

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Roger C.

Published on 01/09/2016 à 15h57 following a purchase from 11/08/2016

Good

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Jordi B.

Published on 01/09/2016 à 13h52 following a purchase from 03/08/2016

The kids liked it a lot

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Giovanni Pietro M.

Published on 31/08/2016 à 17h58 following a purchase from 09/08/2016

Great. It's perfect like this! I would certainly recommend it

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Pia P.

Published on 30/08/2016 à 18h56 following a purchase from 08/08/2016

At France Trampoline, nothing to say, welcoming and professional team. Unfortunately, it is not the same for the delivery company.

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Jean-louis C.

Published on 29/08/2016 à 15h48 following a purchase from 08/08/2016

Responsiveness to the order, order tracking and precise delivery. Deadline more than respected, very good.

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Cathy J.

Published on 29/08/2016 à 12h10 following a purchase from 05/08/2016

Trampoline conforms to the description and seems to be of very good quality. Quick appointment scheduling but very disappointed by the lack of professionalism of the delivery company. Despite a half-day imposed time slot, delivery was 2 hours and 30 minutes late on the most pessimistic schedule! No proactivity to inform the customer of the delay. They told me delivery in 20 minutes then in an hour during my calls, only to end up with 2 hours and 30 minutes of delay. One piece of advice: take your whole day to wait for this delivery! Last detail: no apology of course from the delivery company which clearly considers that the customer must be at their disposal.

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Mauricette B.

Published on 29/08/2016 à 09h56 following a purchase from 07/08/2016

Needs improvement: the link between the carrier and the customer to define a delivery appointment day. Indeed, the carrier does not contact the customer to set a delivery appointment, they only send a text imposing a day that suits them.

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Nathalie J.

Published on 28/08/2016 à 15h20 following a purchase from 31/07/2016

The first shipment was not complete, but after a phone call, the error was corrected without questioning my word.

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Anne-marie D.

Published on 27/08/2016 à 13h50 following a purchase from 31/07/2016

Overall, the product is great, the kids are having a lot of fun. However, I wanted to get in touch: I only have the plastic attachment parts of the net that I found broken.

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Frédéric L.

Published on 25/08/2016 à 19h38 following a purchase from 21/07/2016

A delivery person, on the other hand, was as unpleasant as possible... I've never seen anything like it!!!

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Response from France Trampoline Published on 23/07/2016

Hello, We are delighted to see that your trampoline seems to bring you full satisfaction, as you have given 4 stars to your order. However, we note your comment about the delivery person and we will forward this information to the company Kuehne + Nagel, which is in charge of the delivery. We remain at your disposal for any further information, The France Trampoline Team

Matheos P.

Published on 24/08/2016 à 19h54 following a purchase from 02/08/2016

Material delivered by a serious carrier who placed the large package right into the garage very professionally, assembled very quickly and easily, very good quality equipment, our children love it, so far nothing negative to report. To see over time....

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