France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
No problem with the order. For the delivery, there was a delay issue. Your service asked me to call the carrier, but that should have been done by your service, not asking the customer to take care of it. Upon delivery, the protective film was no longer there and one package was torn open with 2 loose metal pieces.
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Sabrina D.
Rating: 4 out of 5
following a purchase from 15/07/2016
Great product of good quality. Easy assembly. Nice team
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Pascale C.
Rating: 4 out of 5
following a purchase from 10/07/2016
Good quality, difficult assembly.
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Lilia P.
Rating: 4 out of 5
following a purchase from 22/06/2016
Fantastic telephone attention, very enlightening and truthful in the information. The downside is that one product said it was in stock and in the end, the order came in two shipments. Thank you for the attention.
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Carole C.
Rating: 4 out of 5
following a purchase from 04/07/2016
This new net is of better quality, finer mesh, secured access. However, the perimeter of the carbon fiber arc is not large enough (missing 10 cm) to fit everything correctly. There are 10 cm left where the elastic is visible and unprotected. Overall, we are happy.
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Response from France Trampoline
Hello, we apologize for this inconvenience. An advisor will contact you to validate certain installation points with you. If necessary, he will send you an extension for the fiberglass arc. We remain at your disposal if you have any other comments. The France Trampoline team.
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Christian M.
Rating: 4 out of 5
following a purchase from 11/07/2016
Correct. Fast and without problems.
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Denys B.
Rating: 4 out of 5
following a purchase from 01/06/2016
No problem. Conforms to my request
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Betty P.
Rating: 4 out of 5
following a purchase from 27/06/2016
It's a shame that I had to buy a complete kit of poles, foam, fiberglass rods AND NET to replace the safety net. Costing around *** for a product that is not worth ***.
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Jean Stephane M.
Rating: 4 out of 5
following a purchase from 10/07/2016
The order went well and the scheduling for delivery was good too. The product is of quality (robustness, quality of the fabric). Assembly is complicated in some aspects (mainly the angles that need to be perfect) and we had to work together with 4 people to achieve it. A beautiful product that I hope will last over time.
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Anne P.
Rating: 4 out of 5
following a purchase from 23/05/2016
The trampoline is perfect and suitable for everyone from the smallest to the largest. One concern: the delivery of the additional order which was very laborious... Cancellations in cascades... It lasted a week! A concern, not really a problem.
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Aurélie R.
Rating: 4 out of 5
following a purchase from 31/05/2016
Calculating the object in relation to the ground was easy thanks to the data. Trampoline conforms to the description and notable quality. Delivery matched the given timeframe. Delivery person (*** from Chaumaz transport) super nice, efficient, in short, pure happiness. My daughter, her friends, and I are delighted!!
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Elvine L.
Rating: 4 out of 5
following a purchase from 02/06/2016
Very good service
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Nelly L.
Rating: 4 out of 5
following a purchase from 26/06/2016
Nothing to say, customer service always impeccable!
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Bruno M.
Rating: 4 out of 5
following a purchase from 28/06/2016
Received on time in good condition. A bit difficult to assemble regarding the parts to be fitted. Plan to have a mallet and a wooden board and a strong clamp to reorient the holes towards the pegs. Stable product. Appears solid.
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Eric G.
Rating: 4 out of 5
following a purchase from 06/07/2016
Quality material and very fast shipping
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Claude S.
Rating: 4 out of 5
following a purchase from 04/07/2016
Product conforms to the order. Delivery as planned and very nice and helpful delivery person. Very good.
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Stephane B.
Rating: 4 out of 5
following a purchase from 05/07/2016
The order did not arrive at the scheduled time but 4 hours later. Otherwise, the ordered spring is not the corresponding one, not very serious...... for the rest no worries.
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Aurelie G.
Rating: 4 out of 5
following a purchase from 06/07/2016
Nothing to say. Very good service.
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Jean Claude M.
Rating: 4 out of 5
following a purchase from 07/07/2016
I hope it holds up as well as the first one????
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María M.
Rating: 4 out of 5
following a purchase from 03/07/2016
Improve the assembly instructions
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Jean Luc L.
Rating: 4 out of 5
following a purchase from 01/07/2016
No worries
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Monsieur D.
Rating: 4 out of 5
following a purchase from 29/06/2016
Good phone service too.
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Jacques B.
Rating: 4 out of 5
following a purchase from 29/06/2016
Improve the delivery system: more precise time slots, prior information on accessibility (in my case, the delivery person arrived with a large truck, impossible to go up the path leading to the garden. I had to carry the device in pieces).
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Julien B.
Rating: 4 out of 5
following a purchase from 23/06/2016
Quality material and service to match.
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Carlos Q.
Rating: 4 out of 5
following a purchase from 20/06/2016
Yes, I am satisfied and would recommend to others
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Guillaume J.
Rating: 4 out of 5
following a purchase from 30/06/2016
We are satisfied with the product and the after-sales service requested due to a missing item in the delivery.
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Juliette R.
Rating: 4 out of 5
following a purchase from 24/06/2016
Very good trampoline delivered quickly, robust and safe. However, the assembly instructions are very poorly made and it took more than 2 hours for 2 handy adults to assemble everything!!!!
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Florence C.
Rating: 4 out of 5
following a purchase from 27/06/2016
Following a delivery problem, the solution was quick and met our expectations, 4 stars and not 5 because there was this delivery problem
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Benoit L.
Rating: 4 out of 5
following a purchase from 27/06/2016
Trampoline conforms to the description and delivery within the announced deadlines. However, the assembly instructions being intended for several sizes (Access range), some parts for ours (diameter 180) were missing (as they were not necessary); this misled us a bit and therefore complicated the task: we thought we had missing parts.
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Sabrina G.
Rating: 4 out of 5
following a purchase from 26/06/2016
Product conforms to the description, good quality frame and overall well thought out. Delivery on time.
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Desanges M.
Rating: 4 out of 5
following a purchase from 25/06/2016
Very satisfactory handling and delivery speed
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Laurent D.
Rating: 4 out of 5
following a purchase from 24/06/2016
Delivery without problems, boxes of tubes very damaged.
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Guillaume D.
Rating: 4 out of 5
following a purchase from 27/06/2016
Nothing to report
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Bruno D.
Rating: 4 out of 5
following a purchase from 22/06/2016
You mistakenly delivered a round trampoline cover while it is rectangular. Can you proceed with the replacement?
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Response from France Trampoline
Hello, we will contact you today to address this issue. Indeed, it is not normal that you received a round cover when you had ordered a rectangular cover. Our preparation service will proceed with sending a rectangular cover today. We apologize again for this inconvenience. The France Trampoline team.
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Martial B.
Rating: 4 out of 5
following a purchase from 26/06/2016
Good service
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Sophie C.
Rating: 4 out of 5
following a purchase from 11/06/2016
Very good trampoline, I recommend.
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Philippe P.
Rating: 4 out of 5
following a purchase from 22/06/2016
Delivery was taken into account quickly and delivered within 5 days very well. Trampoline not yet assembled, I will see after assembly.
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Sabine M.
Rating: 4 out of 5
following a purchase from 17/06/2016
The delivery went well. The product seems to be of quality. But disappointment during assembly: there is an error at the beginning of the assembly manual, so we had to redo the work we had done + difficulties with the assembly of the net.
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Auli G.
Rating: 4 out of 5
following a purchase from 23/05/2016
After studying trampolines on the French market, we chose the Jump from France Trampoline. The sales services are good and the delivery took place correctly. The trampoline has just been assembled. It meets our expectations. However, the assembly instructions could be much better. It is not necessarily the best solution to simply translate the original instructions into French. The assembly requires tools that should be specified in advance. Additionally, at least two people are needed to assemble it. Moreover, one of the two must necessarily have strength. It is not child's play. Offering assembly at a reasonable price would be a great plus in service.
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Response from France Trampoline
Hello Sir, we thank you for your feedback and are pleased to see that the JUMP'UP trampoline meets your family’s needs. Regarding the assembly, we do indicate on the first page of the manual that two people are needed to assemble it. Indeed, there are many springs and a lot of tension is created with the springs, but this is necessary to have quality bounce, which you now have with one of our trampolines. We remain at your disposal if needed. The France Trampoline team.
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Gilles F.
Rating: 4 out of 5
following a purchase from 21/06/2016
THE ORDER DELIVERED ON TIME, EVERYONE IS LISTENING, SMALL QUALITY ISSUE ON 1 HOOK OF THE SAFETY NET (BROKEN) VERY GOOD PRODUCT, VERY HIGH QUALITY AT THE FRAME LEVEL, BUT A TEENAGER JUMPING A LITTLE HIGH CAN CATCH THE FIBERGLASS ARCH THAT HOLDS THE PROTECTION NET, AND THE METAL SLEEVES ARE NOT OF THE SAME QUALITY AS THE REST, VERY THIN, ONE SLEEVE BROKE FOR NOW I DON'T KNOW HOW TO REPAIR. OTHERWISE, THE TEAM IS VERY COMMERCIAL, I HAVE NOT YET CALLED TO EXPOSE MY PROBLEM.
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Response from France Trampoline
Hello Sir, We thank you for your feedback and are pleased to see that the ordered trampoline meets your expectations. We will quickly contact you regarding the customer service elements and check the installation of your trampoline with a photograph. We remain at your disposal. The France Trampoline team.
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