The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
After two uses, several attachments holding the net under the jumping net are unstitched... incomprehensible.
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Response from France Trampoline
Hello, We are sorry to hear about the problem you encountered with the attachments of your trampoline net after only two uses. To help us better understand the situation and resolve the issue, could you please provide us with photos of the problem by email at [email protected]? Best regards, The France Trampoline team
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Bernadette J.
Rating: 4 out of 5
following a purchase from 06/03/2024
The order arrived very quickly, the game is very interesting but we will see in use what its durability will be. It seems to be of good quality.
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Jean Francois L.
Rating: 4 out of 5
following a purchase from 13/03/2024
Delivery on time. Product in accordance with the description but could probably have been delivered with a manual...
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Dominique G.
Rating: 4 out of 5
following a purchase from 11/03/2024
Delivery 3 days after the order... Really very fast.
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Caroline K.
Rating: 2 out of 5
following a purchase from 18/02/2024
The safety net purchased there is not what was delivered. Exchange not possible as customer service claims it is the right one, even after several emails with photos. Safety net for diameter 366 cm does not fit on trampoline with diameter 366 cm. Just sad, as it is supposed to serve as protection for children.
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Response from France Trampoline
Dear Sir or Madam, after a renewed review of the exchange with customer service, you have received the ordered net with the correct attachments. You have sent photos that additionally confirm this. Please do not hesitate to contact customer service via email again if you still have problems with the assembly of the safety net. We will usually get back to you quickly. The Trampoline Technology Team.
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Didier O.
Rating: 4 out of 5
following a purchase from 24/02/2024
Ok no comment.
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Jacques P.
Rating: 4 out of 5
following a purchase from 23/02/2024
Easy order. Fast delivery. A bit expensive. At the time of ordering, it is not specified that the assembly system of the arcs is no longer the same.
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Annaïg G.
Rating: 4 out of 5
following a purchase from 22/02/2024
Purchase of Ovalie 490 Trampoline. We are satisfied with the quality of the trampoline, seems sturdy! Let's see over time, purchase made following the advice of an acquaintance who bought a trampoline 13 years ago (never disassembled for winter) and in excellent condition (1 net change in 13 years). We hope for the same for our purchase! Satisfied with the quick delivery time and the transport service of the goods. The assembly is very long, deciphering the assembly guide is not easy, there are missing markers to find your way. 2 people are enough, an additional person at times to avoid too much difficulty. The video available on the internet facilitates the assembly. In total, we spent the day on it. For the 3 stages: 1h15 for the structure; 1h for the trampoline mat (missing markers to avoid making mistakes before placing the springs) and the protective foam. 1h20 for the net and finishing + anchoring. Regarding the tools provided, we were apprehensive after reading the comments and we were surprised, no problems on our side.
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Florence T.
Rating: 4 out of 5
following a purchase from 17/02/2024
Nothing to report.
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Fabio B.
Rating: 4 out of 5
following a purchase from 15/02/2024
There are gaps in the assembly instructions and the protective net was torn in less than a week.
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Aline B.
Rating: 4 out of 5
following a purchase from 31/01/2024
Service always very efficient.
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Julien C.
Rating: 4 out of 5
following a purchase from 06/02/2024
The product is as expected and was delivered on time, well packaged.
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Angelo A.
Rating: 4 out of 5
following a purchase from 15/01/2024
Everything is okay.
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Dorine G.
Rating: 1 out of 5
following a purchase from 06/02/2024
Very poorly advised, items received not suitable for my trampoline
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Response from France Trampoline
Dear Sir or Madam, We are sorry to see that the recommended net poles do not fit your trampoline. Indeed, the poles currently marketed meet the height standards in force. It is true that if your trampoline is relatively old with a different pole height than ours, they will need to be reduced as mentioned on the phone during the sale. A return is always possible by contacting our customer service. The France Trampoline team.
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Alexandre D.
Rating: 4 out of 5
following a purchase from 28/01/2024
Very good product, sturdy and high quality. I managed to assemble it alone in a few hours. The only downside was that one of the boxes was torn upon delivery.
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Véronique F.
Rating: 4 out of 5
following a purchase from 08/01/2024
After some transport mishaps, your service is very good and professional.
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Renata P.
Rating: 4 out of 5
following a purchase from 16/12/2023
Quality product in accordance with the description and arrived on time. Recommended site!
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Rainer L.
Rating: 4 out of 5
following a purchase from 30/09/2023
Everything went as agreed
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Michel B.
Rating: 4 out of 5
following a purchase from 29/12/2023
Nothing to report
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Christine R.
Rating: 4 out of 5
following a purchase from 26/11/2023
Happy with my purchase. Just a small issue fixing the slide properly. One side is easy but for now we can't fix the other side correctly.
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Lisa G.
Rating: 4 out of 5
following a purchase from 09/12/2023
The trampoline is of great quality, however the assembly takes longer than expected. The skirt of the trampoline does not stay in place properly.
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Dietmar S.
Rating: 4 out of 5
following a purchase from 21/11/2023
Delivery and quality okay.
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Pia N.
Rating: 4 out of 5
following a purchase from 07/12/2023
Top delivery, good quality material but very complicated assembly, also because the instructions are not very clear. It took us more than 2 hours for two people..
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Sophie C.
Rating: 1 out of 5
following a purchase from 03/12/2023
Hello, The scooter was received quickly but with a defective ball bearing that broke. Can you contact me to proceed with the replacement? Best regards
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Response from France Trampoline
We are sincerely sorry to learn that your scooter was delivered with a defective ball bearing that broke. To quickly resolve this issue, could you please send us photos of the problem to the email address [email protected]? This will allow us to analyze the situation and proceed with the replacement of the defective part as soon as possible. Best regards, The France Trampoline team
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Marine M.
Rating: 4 out of 5
following a purchase from 22/11/2023
Very happy in general. Good navigation on the site, careful delivery, fast and clear. Very happy with the product. The only downside is that the instructions are not clear! I hope our assembly is correct because it is very difficult to know which bar goes above the others. We had to redo everything because the bolts were upside down. The indication of the installation direction is not highlighted enough.
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Scriven L.
Rating: 4 out of 5
following a purchase from 02/12/2023
Quality ok, assembly instructions ok. However, the perimeter protection does not stay in place when you walk on it and with the net passing over it, it's even more difficult to put it back in place. I'm afraid of the result over time.
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Clothilde B.
Rating: 4 out of 5
following a purchase from 29/11/2023
A very good product despite a more difficult assembly than expected.
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Pierre B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Helpful driver.
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Laure L.
Rating: 4 out of 5
following a purchase from 20/11/2023
Smooth order
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Jean Marie P.
Rating: 4 out of 5
following a purchase from 15/11/2023
very good
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Thérèse P.
Rating: 4 out of 5
following a purchase from 16/11/2023
The order went well, despite a delay from the logistics provider, I had to contact the company France Trampoline to check on the delivery delay as well as the company DPD which was handling the connection.
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Andy S.
Rating: 4 out of 5
following a purchase from 12/11/2023
The product is of lower quality than the initial purchase unfortunately
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Noelle D.
Rating: 4 out of 5
following a purchase from 12/11/2023
purchase slake ninja and trampoline
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Jean-paul L.
Rating: 4 out of 5
following a purchase from 12/11/2023
Perfect
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Romain S.
Rating: 2 out of 5
following a purchase from 09/11/2023
Impossible to set up the poles without modifying the system.
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Response from France Trampoline
Hello, Thank you for your comment and we are sorry that you encountered issues with the assembly. As we explained to you by email, we noticed that you did not place the joints inside the pole but outside. Therefore, you do not need to modify the system but only to place the joints inside. Best regards, The France Trampoline team
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Véronique C.
Rating: 4 out of 5
following a purchase from 03/11/2023
Too bad we can't choose the fun ball
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Joseph G.
Rating: 4 out of 5
following a purchase from 30/10/2023
The product seems to be of good quality, the size fits perfectly (4.30m), with drainage holes for rainwater, which I have been looking for for some time. The installation is simple and the attachment system is also effective. The small downside I would mention about this product is the number of retaining elastics, which is 8 and too spaced out for such a large diameter; 12 would have been more suitable for better stability in case of wind. The tarp tends to move and needs to be frequently repositioned on the trampoline, too bad!
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Michele G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Order received quickly but we could not set up the jumping mat and safety net due to bad weather. We hope the sizes will be OK
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Annick P.
Rating: 4 out of 5
following a purchase from 15/10/2023
a bit disappointed by the delivery, the box was torn causing some damage to the foam. For the rest of the material, no problem.
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Christian M.
Rating: 4 out of 5
following a purchase from 18/10/2023
Perfect quality, delivery time.....
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