Customer reviews of France Trampoline

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Jacques P.

Rating: 4 out of 5

Published on 23/03/2016 à 10h38 following a purchase from 22/02/2016

speed of order tracking and delivery. If I have a next order, I will go through you again.

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Roberto G.

Rating: 4 out of 5

Published on 23/03/2016 à 09h56 following a purchase from 27/01/2016

Some problems on the site that were promptly resolved by capable and competent assistance. Good overall quality.

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Blandine B.

Rating: 4 out of 5

Published on 19/03/2016 à 14h14 following a purchase from 25/02/2016

It's very pleasant, in this period where the trend is towards the programmed end of objects, to be able to find spare parts. However, a bit hard to swallow to pay 12€ in shipping for an item that costs 3€ and is very light.

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Willi E.

Rating: 4 out of 5

Published on 03/03/2016 à 21h42 following a purchase from 03/03/2016

Excellent products

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Alvaro T.

Rating: 4 out of 5

Published on 03/03/2016 à 14h21 following a purchase from 03/03/2016

Good service

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Jean-François A.

Rating: 4 out of 5

Published on 03/03/2016 à 10h47 following a purchase from 03/03/2016

Perfect

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BRUNO P.

Rating: 4 out of 5

Published on 01/03/2016 à 10h41 following a purchase from 09/02/2016

Excellent responsiveness

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Enrica M.

Rating: 4 out of 5

Published on 08/02/2016 à 11h50 following a purchase from 18/01/2016

Excellent product. The only point to improve is the system with the ring of the safety nets, often the hooks detach. Very kind and competent staff.

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Esther O.

Rating: 4 out of 5

Published on 22/01/2016 à 12h41 following a purchase from 21/12/2015

very good phone attention, both the explanations and the recommendations to help us decide.

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Eva A.

Rating: 4 out of 5

Published on 17/01/2016 à 21h48 following a purchase from 04/12/2015

Everything is correct, easy assembly. Good service.

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Francois L.

Rating: 4 out of 5

Published on 27/12/2015 à 18h13 following a purchase from 29/11/2015

Very good commercial contact, the website is better now even if I no longer have assembly videos like on the old site. Speed of shipping even if a package (protective cover) is missing from my order. I am convinced that this will be resolved quickly.

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Nelly L.

Rating: 4 out of 5

Published on 22/12/2015 à 20h43 following a purchase from 01/12/2015

Trampoline not yet installed, but delivery OK. Small issue during the order because the credit card did not go through and I was called back the next day and also followed up on the delivery by phone. It's serious...!

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Laurent N.

Rating: 4 out of 5

Published on 21/12/2015 à 12h25 following a purchase from 29/11/2015

delivery as expected

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Laurent D.

Rating: 4 out of 5

Published on 22/11/2015 à 09h39 following a purchase from 09/08/2015

very good after-sales service, high-quality performance material

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Guillaume A.

Rating: 4 out of 5

Published on 19/11/2015 à 20h30 following a purchase from 20/08/2015

ras

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Sophie V.

Rating: 4 out of 5

Published on 18/11/2015 à 21h10 following a purchase from 16/09/2015

fast

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Edouard B.

Rating: 4 out of 5

Published on 18/11/2015 à 19h23 following a purchase from 26/08/2015

One package was missing during the first delivery but the responsiveness was perfect. Very satisfied.

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Roland N.

Rating: 4 out of 5

Published on 18/11/2015 à 12h51 following a purchase from 05/08/2015

delivery ok everything is fine.

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Monsieur M.

Rating: 4 out of 5

Published on 17/11/2015 à 14h28 following a purchase from 18/08/2015

good quality of service

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Sandrine M.

Rating: 4 out of 5

Published on 17/11/2015 à 13h14 following a purchase from 08/09/2015

Great product, it's a shame it slides on the tiles but just putting pads solves it.

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Guyllaume C.

Rating: 4 out of 5

Published on 10/11/2015 à 11h49 following a purchase from 08/09/2015

Nothing negative to say.

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Sebastien C.

Rating: 4 out of 5

Published on 09/11/2015 à 17h59 following a purchase from 21/09/2015

Trampoline protection cover delivered on time, product meets expectations and is of good quality

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Denis C.

Rating: 4 out of 5

Published on 08/11/2015 à 19h50 following a purchase from 06/09/2015

Products conform to expectations and different materials (hope this lasts longer).

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Magalie D.

Rating: 4 out of 5

Published on 04/11/2015 à 20h16 following a purchase from 05/08/2015

Good material, quick reception, price accordingly!

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Ludovic P.

Rating: 4 out of 5

Published on 04/11/2015 à 16h33 following a purchase from 26/08/2015

products conform to the order. a bit long delays. Good bulk purchase as it is a bit expensive.

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Nicolas W.

Rating: 4 out of 5

Published on 03/11/2015 à 20h30 following a purchase from 25/08/2015

Very good quality trampoline. The point of improvement, in my opinion, lies in the design of the cushion borders that cover the edge of the jumping mat: These borders bend under the cushion over time with jumps and no longer protect the feet from the springs.

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Response from France Trampoline Published on 29/08/2015

Hello, we have taken your comment into account. We will contact you to obtain photos from you to better understand your request and check if your installation is done correctly. The France Trampoline team.

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Timothy C.

Rating: 4 out of 5

Published on 02/11/2015 à 14h50 following a purchase from 20/07/2015

Everything is fine except for the lack of clarity on the assembly instructions, particularly for the cover for Apollo 44. I broke a hook while trying to assemble it for the first time, so I was disappointed not to be able to enjoy this new material from the start. Maybe the customer service can replace the cover with this broken hook?

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Response from France Trampoline Published on 23/07/2015

Hello, we thank you for your comment. We will contact you by phone to explain how to set up the protective cover on your rectangular trampoline. We will, of course, send you the necessary number of hooks to replace the broken ones. The France Trampoline team.

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Evelyne L.

Rating: 4 out of 5

Published on 31/10/2015 à 21h52 following a purchase from 12/09/2015

everything is fine .. except the roof does not fit

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Katell L.

Rating: 4 out of 5

Published on 29/10/2015 à 14h31 following a purchase from 24/09/2015

I would have given 5 stars if there hadn't been a small problem with the delivery: the black loops of the net did not fit on the posts, they were too narrow; I later received some adapters to fit the net. Otherwise, the trampoline is great, very sturdy compared to what I can see with others. The service is impeccable. I always recommend it to others.

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Fabien V.

Rating: 4 out of 5

Published on 29/10/2015 à 10h36 following a purchase from 17/09/2015

the attachment of the legs to the elastic mat support arch is strange. the 'T' does not completely hold the legs. that's just my opinion.

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Response from France Trampoline Published on 20/09/2015

Hello, we will contact you by phone to check your installation. The France Trampoline team

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Laetitia L.

Rating: 4 out of 5

Published on 28/10/2015 à 14h50 following a purchase from 19/08/2015

Fast and efficient

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Beatrice N.

Rating: 4 out of 5

Published on 27/10/2015 à 21h31 following a purchase from 18/08/2015

This is the second time I order from France Trampoline, and like the first time, the order was well taken into account and the delivery was made within the announced timeframe. Excellent service provided

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Gladys A.

Rating: 4 out of 5

Published on 27/10/2015 à 21h29 following a purchase from 01/09/2015

Order received quickly. Good product quality. Customer service is good advice.

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Claude D.

Rating: 4 out of 5

Published on 26/10/2015 à 14h49 following a purchase from 31/08/2015

Fast delivery and quick response to my email, very good product thank you

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Sylvie C.

Rating: 4 out of 5

Published on 15/10/2015 à 18h10 following a purchase from 27/08/2015

Product that meets our expectations but it's a shame we had to wait due to a stock shortage but overall very satisfied

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Beatrice B.

Rating: 4 out of 5

Published on 14/10/2015 à 18h33 following a purchase from 08/07/2015

quick delivery, product conforms

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Gisele B.

Rating: 4 out of 5

Published on 14/10/2015 à 14h22 following a purchase from 29/07/2015

ultra fast delivery (24h)

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Olivier T.

Rating: 2 out of 5

Published on 13/10/2015 à 19h50 following a purchase from 07/07/2015

spare part received three months later and not complete, I am asked to wait two more months, no news, it's up to me to call, no commercial gesture

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Response from France Trampoline Published on 09/07/2015

Hello Sir, We apologize for the inconvenience caused regarding your spare parts. We were waiting for a spare part to make a single shipment as you requested, but a second part was out of stock in the meantime. We were waiting for the out-of-stock part to send you your entire order as you requested. Apparently, this was no longer what you wanted a few weeks after your order, and we sincerely apologize for this problem. The France Trampoline team.

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Gaël A.

Rating: 4 out of 5

Published on 13/10/2015 à 15h43 following a purchase from 08/09/2015

There was a small hiccup with the delivery, it seems to be a communication problem between France Trampoline and the carrier. Otherwise perfect.

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Marianne D.

Rating: 4 out of 5

Published on 12/10/2015 à 16h54 following a purchase from 24/08/2015

Very good service despite a rather "expensive" shipping cost and carriers not always very friendly!!!

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