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B
Rating: 4 out of 5
quick delivery, product conforms
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
ultra fast delivery (24h)
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O
Rating: 2 out of 5
spare part received three months later and not complete, I am asked to wait two more months, no news, it's up to me to call, no commercial gesture
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Response from France Trampoline
Hello Sir, We apologize for the inconvenience caused regarding your spare parts. We were waiting for a spare part to make a single shipment as you requested, but a second part was out of stock in the meantime. We were waiting for the out-of-stock part to send you your entire order as you requested. Apparently, this was no longer what you wanted a few weeks after your order, and we sincerely apologize for this problem. The France Trampoline team.
G
Rating: 4 out of 5
There was a small hiccup with the delivery, it seems to be a communication problem between France Trampoline and the carrier. Otherwise perfect.
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M
Rating: 4 out of 5
Very good service despite a rather "expensive" shipping cost and carriers not always very friendly!!!
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A
Rating: 4 out of 5
Excellent service!
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L
Rating: 4 out of 5
Very fast service, the trampoline seems to be of very good quality, to see in use. I was advised by a friend who owns the same trampoline. The children are delighted.
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E
Rating: 4 out of 5
Yes, I would recommend it for the product but I would improve the transport which was poor.
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M
Rating: 4 out of 5
Short and respected deadlines, good overall quality to be evaluated over time.
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G
Rating: 4 out of 5
The packaging is a bit weak for the weight of the content.
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M
Rating: 4 out of 5
good delivery and good material
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F
Rating: 4 out of 5
Ordered and very fast delivery. Very nice trampoline. However, a small downside a hook to tighten the net broke on the first use.
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C
Rating: 4 out of 5
TOP after-sales service
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D
Rating: 4 out of 5
Good service
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F
Rating: 4 out of 5
very good service, very available and accommodating advises on quality products
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M
Rating: 4 out of 5
Perfect
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D
Rating: 4 out of 5
happy with the service, the speed of deliveries
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V
Rating: 4 out of 5
Happy with the product. I had not received the gift and it was sent to me. The children are delighted with their beautiful gift. I bought the winter cover so they can enjoy it longer.
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A
Rating: 4 out of 5
On-time delivery and easy to assemble cover
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S
Rating: 4 out of 5
No particular problems except the manual which lacks clarity and precision.
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A
Rating: 4 out of 5
Very good quality. Excellent design. Assembly instructions could be improved.
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D
Rating: 4 out of 5
A quality material that pleases the whole family! A bit worried because after a year, some parts were broken but the customer service replaced them at a low cost.
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R
Rating: 4 out of 5
In general terms, quite good, attention, performance, service, the only thing I am not satisfied with is the cost of shipping, I consider it excessively expensive.
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C
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
Very good product: sturdy, safe, and very fun for children, however, the pallet arrived damaged with an open package: the carrier is not great and does not match the delivered material
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V
Rating: 4 out of 5
The attachments of the trampo-foot are very fragile (plastic) and are already broken. The trampo-foot is not worth its price.
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B
Rating: 4 out of 5
No issues with the order placed. Well-organized delivery. Assembly okay. I had questions and was able to easily reach someone from the company.
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F
Rating: 4 out of 5
Good evaluation, followed work, good reception.
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F
Rating: 4 out of 5
For now, nothing to complain about!
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D
Rating: 4 out of 5
Good responsiveness to a size problem which happens to be the protective net. A second one was sent which unfortunately was also not the right one and I am still waiting for the correct net for a 4.90m.
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C
Rating: 4 out of 5
Everything went very well from the order to the delivery, including the information provided before the order. We will see over time the quality of the merchandise.
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C
Rating: 4 out of 5
Good quality product but logistics needs to be reviewed for delivery as the company does not provide a time slot, we cannot block a day for delivery
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Response from France Trampoline
Hello, As indicated in our T&Cs, Delivery tab, trampoline deliveries are subject to an appointment that must be made directly with the carrier. The delivery method is standard and offers delivery on weekdays, with a wide time slot (9am-3pm). However, we remain available to our customers to best supervise the rounds of the transport company.
N
Rating: 4 out of 5
super quality trampoline! we are delighted, as it is made in France, and the quality is really there, the finishes are really top-notch. I do not give 5 stars because the assembly instructions are not the easiest, I had to look for a tutorial on the internet. but very well done, as France trampoline provides it!
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Response from France Trampoline
Hello, the assembly manual mixing diagrams and text has been detailed as best as possible, but we can understand that it still proves a bit complicated to understand. We renew our full availability by phone to all our customers for assistance, and also emphasize that assembly videos are also available on our YouTube channels.
A
Rating: 4 out of 5
nothing to report
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R
Rating: 4 out of 5
Nothing to report. Product arrived in good condition.
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C
Rating: 4 out of 5
Nothing to complain about.
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J
Rating: 4 out of 5
The trampoline is very good, of very good quality. However, the trampoline was a bit damaged during transport: scratches and some damaged elastics, but everything works. Otherwise, the quality/price ratio of France trampoline is the best.
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O
Rating: 4 out of 5
I had problems putting on the pole protections and no information on the instructions about the direction!!
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Response from France Trampoline
Hello, we have taken your comment on this point into account. In all our manuals, there is indeed a diagram explaining how to install this part on page 48 of your manual. The France Trampoline team.
C
Rating: 4 out of 5
The whole family is satisfied. A satisfactory quality-price ratio. Impeccable delivery times.
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R
Rating: 4 out of 5
Excellent packaging and delivery service. The only downside: the assembly instructions could be clearer and more precise.
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