Customer reviews of France Trampoline

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Anne D.

Rating: 4 out of 5

Published on 10/10/2015 à 17h51 following a purchase from 22/08/2015

Excellent service!

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Laure G.

Rating: 4 out of 5

Published on 09/10/2015 à 18h22 following a purchase from 07/08/2015

Very fast service, the trampoline seems to be of very good quality, to see in use. I was advised by a friend who owns the same trampoline. The children are delighted.

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Enrica M.

Rating: 4 out of 5

Published on 09/10/2015 à 16h17 following a purchase from 31/07/2015

Yes, I would recommend it for the product but I would improve the transport which was poor.

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Marcel R.

Rating: 4 out of 5

Published on 08/10/2015 à 18h58 following a purchase from 03/09/2015

Short and respected deadlines, good overall quality to be evaluated over time.

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Gaetano P.

Rating: 4 out of 5

Published on 08/10/2015 à 17h55 following a purchase from 16/07/2015

The packaging is a bit weak for the weight of the content.

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Martial J.

Rating: 4 out of 5

Published on 08/10/2015 à 10h21 following a purchase from 09/07/2015

good delivery and good material

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Fabien G.

Rating: 4 out of 5

Published on 07/10/2015 à 15h29 following a purchase from 12/08/2015

Ordered and very fast delivery. Very nice trampoline. However, a small downside a hook to tighten the net broke on the first use.

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Christian R.

Rating: 4 out of 5

Published on 07/10/2015 à 14h28 following a purchase from 22/07/2015

TOP after-sales service

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David C.

Rating: 4 out of 5

Published on 06/10/2015 à 09h21 following a purchase from 14/07/2015

Good service

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Frédéric T.

Rating: 4 out of 5

Published on 06/10/2015 à 08h37 following a purchase from 25/08/2015

very good service, very available and accommodating advises on quality products

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Marilyne R.

Rating: 4 out of 5

Published on 05/10/2015 à 15h26 following a purchase from 03/08/2015

Perfect

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David L.

Rating: 4 out of 5

Published on 01/10/2015 à 20h45 following a purchase from 18/06/2015

happy with the service, the speed of deliveries

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Véronique B.

Rating: 4 out of 5

Published on 01/10/2015 à 13h13 following a purchase from 16/07/2015

Happy with the product. I had not received the gift and it was sent to me. The children are delighted with their beautiful gift. I bought the winter cover so they can enjoy it longer.

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Antonio P.

Rating: 4 out of 5

Published on 01/10/2015 à 11h17 following a purchase from 18/06/2015

On-time delivery and easy to assemble cover

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Sylvie G.

Rating: 4 out of 5

Published on 29/09/2015 à 19h17 following a purchase from 21/07/2015

No particular problems except the manual which lacks clarity and precision.

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Aurelien V.

Rating: 4 out of 5

Published on 28/09/2015 à 11h48 following a purchase from 13/07/2015

Very good quality. Excellent design. Assembly instructions could be improved.

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Delphine B.

Rating: 4 out of 5

Published on 27/09/2015 à 12h32 following a purchase from 23/08/2015

A quality material that pleases the whole family! A bit worried because after a year, some parts were broken but the customer service replaced them at a low cost.

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Ramon S.

Rating: 4 out of 5

Published on 27/09/2015 à 08h12 following a purchase from 26/07/2015

In general terms, quite good, attention, performance, service, the only thing I am not satisfied with is the cost of shipping, I consider it excessively expensive.

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Christophe D.

Rating: 4 out of 5

Published on 26/09/2015 à 21h51 following a purchase from 11/07/2015

No problem

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Alexandre L.

Rating: 4 out of 5

Published on 24/09/2015 à 14h28 following a purchase from 30/07/2015

Very good product: sturdy, safe, and very fun for children, however, the pallet arrived damaged with an open package: the carrier is not great and does not match the delivered material

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Vincent C.

Rating: 4 out of 5

Published on 23/09/2015 à 20h32 following a purchase from 17/06/2015

The attachments of the trampo-foot are very fragile (plastic) and are already broken. The trampo-foot is not worth its price.

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Bérangère B.

Rating: 4 out of 5

Published on 23/09/2015 à 12h18 following a purchase from 24/06/2015

No issues with the order placed. Well-organized delivery. Assembly okay. I had questions and was able to easily reach someone from the company.

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Francoise S.

Rating: 4 out of 5

Published on 23/09/2015 à 08h58 following a purchase from 12/08/2015

Good evaluation, followed work, good reception.

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Frédéric L.

Rating: 4 out of 5

Published on 17/09/2015 à 15h16 following a purchase from 23/07/2015

For now, nothing to complain about!

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Dominique L.

Rating: 4 out of 5

Published on 16/09/2015 à 21h52 following a purchase from 22/07/2015

Good responsiveness to a size problem which happens to be the protective net. A second one was sent which unfortunately was also not the right one and I am still waiting for the correct net for a 4.90m.

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Chantal F.

Rating: 4 out of 5

Published on 16/09/2015 à 18h57 following a purchase from 01/07/2015

Everything went very well from the order to the delivery, including the information provided before the order. We will see over time the quality of the merchandise.

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Carole H.

Rating: 4 out of 5

Published on 15/09/2015 à 15h35 following a purchase from 09/06/2015

Good quality product but logistics needs to be reviewed for delivery as the company does not provide a time slot, we cannot block a day for delivery

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Response from France Trampoline Published on 09/06/2015

Hello, As indicated in our T&Cs, Delivery tab, trampoline deliveries are subject to an appointment that must be made directly with the carrier. The delivery method is standard and offers delivery on weekdays, with a wide time slot (9am-3pm). However, we remain available to our customers to best supervise the rounds of the transport company.

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Nicolas G.

Rating: 4 out of 5

Published on 14/09/2015 à 16h14 following a purchase from 08/06/2015

super quality trampoline! we are delighted, as it is made in France, and the quality is really there, the finishes are really top-notch. I do not give 5 stars because the assembly instructions are not the easiest, I had to look for a tutorial on the internet. but very well done, as France trampoline provides it!

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Response from France Trampoline Published on 09/06/2015

Hello, the assembly manual mixing diagrams and text has been detailed as best as possible, but we can understand that it still proves a bit complicated to understand. We renew our full availability by phone to all our customers for assistance, and also emphasize that assembly videos are also available on our YouTube channels.

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Arnaud D.

Rating: 4 out of 5

Published on 14/09/2015 à 11h15 following a purchase from 27/07/2015

nothing to report

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Roda B.

Rating: 4 out of 5

Published on 11/09/2015 à 14h12 following a purchase from 31/07/2015

Nothing to report. Product arrived in good condition.

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Christophe D.

Rating: 4 out of 5

Published on 11/09/2015 à 12h30 following a purchase from 03/07/2015

Nothing to complain about.

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Julien M.

Rating: 4 out of 5

Published on 11/09/2015 à 10h43 following a purchase from 12/06/2015

The trampoline is very good, of very good quality. However, the trampoline was a bit damaged during transport: scratches and some damaged elastics, but everything works. Otherwise, the quality/price ratio of France trampoline is the best.

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Olivier G.

Rating: 4 out of 5

Published on 11/09/2015 à 09h15 following a purchase from 19/06/2015

I had problems putting on the pole protections and no information on the instructions about the direction!!

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Response from France Trampoline Published on 22/06/2015

Hello, we have taken your comment on this point into account. In all our manuals, there is indeed a diagram explaining how to install this part on page 48 of your manual. The France Trampoline team.

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Céline M.

Rating: 4 out of 5

Published on 10/09/2015 à 12h27 following a purchase from 04/06/2015

The whole family is satisfied. A satisfactory quality-price ratio. Impeccable delivery times.

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Roger S.

Rating: 4 out of 5

Published on 09/09/2015 à 14h34 following a purchase from 01/07/2015

Excellent packaging and delivery service. The only downside: the assembly instructions could be clearer and more precise.

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Alexandra B.

Rating: 4 out of 5

Published on 08/09/2015 à 17h48 following a purchase from 14/07/2015

Easy order, ultra-fast shipping, accessories received exactly as I expected. But shipping costs are exorbitant 14€ for a package of about 1kg ... HOWEVER, it is indicated on the site that the delivery company will contact to set an appointment for receiving the package ... FALSE ... We found a delivery notice in the mailbox one evening and obtaining a new delivery is purely impossible! We had to make a 120 km round trip (Angers / Le Mans) to pick up the package! You would do well to use postal services they are more serious and cheaper!

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Christian D.

Rating: 4 out of 5

Published on 07/09/2015 à 21h17 following a purchase from 03/08/2015

delivery times and order content respected

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Christine C.

Rating: 4 out of 5

Published on 05/09/2015 à 20h21 following a purchase from 06/06/2015

Quality

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Dorothee D.

Rating: 4 out of 5

Published on 05/09/2015 à 19h43 following a purchase from 20/06/2015

Very good phone contact. Excellent follow-up of the delivery, very fast. Easy assembly (it's heavy and you need to take the time to look very carefully at the instructions) for such a large trampoline. The only downside is the plastic attachment hooks of the safety net: 5 broke on the first jump (there was only one person) and they were well attached as per the instructions. Metal attachments (like carabiners) might be better.

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Response from France Trampoline Published on 20/06/2015

Hello, Thank you for your constructive feedback, and your comments have been taken into account for consultation on a new type of net. However, the installation must be ensured by respecting a respectable level of tension on the elastic straps at the bottom. Replacement hooks have been sent to you, and we remain at your disposal for any assistance to prevent any similar issues.

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Aude Laurent B.

Rating: 4 out of 5

Published on 05/09/2015 à 10h55 following a purchase from 25/07/2015

second trampoline purchased (as a gift for the family) - quality since ours has been holding up against the kids for several years ... Satisfied with the after-sales service although a bit slow.

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