The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I am very satisfied with the product and the shipping was very fast. One complaint.. they sent me the assembly instructions for another model of trampoline!!! We went crazy trying to assemble it!!!
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Ariane B.
Rating: 4 out of 5
following a purchase from 27/05/2015
Very good phone reception during the purchase. Delivery OK. It took quite a while to set up the trampoline but in the end, the kids and teens are happy. However, there is a big issue with the safety net, the attachments do not hold and detach as soon as a child jumps. We have therefore lost some attachments and now only the elastics remain... Too bad...
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Response from France Trampoline
Hello, we thank you for your positive feedback on your Booster 430 trampoline. We are delighted to see that your children are fully satisfied. Regarding your hooks, a sales representative will contact you by phone directly to check your installation and send you the necessary replacement parts. Sincerely, The France Trampoline team.
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Herelier E.
Rating: 4 out of 5
following a purchase from 15/05/2015
I am satisfied with the service
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Anna R.
Rating: 4 out of 5
following a purchase from 09/04/2015
Easy to buy and quick delivery
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Laura A.
Rating: 4 out of 5
following a purchase from 23/03/2015
Everything is fine, good materials and so far no problems.
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Benoit L.
Rating: 4 out of 5
following a purchase from 12/04/2015
Product conforms to the order, of good quality. Assembly time, 5 hours alone. Chaotic delivery 10 days, an appointment was made and no one showed up and to get the second one, had to call three times.
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Response from France Trampoline
Hello, we thank you for your feedback. We are very pleased to see that the Jump'Up 460 trampoline meets your expectations. Regarding the delivery, we sincerely apologize for this issue. You should have contacted us on the first day of delivery so that we could contact the agency directly. After verification, the agency delivered within 48 hours after the first missed appointment and we remained within the maximum delay of 5 working days. We remain at your disposal. The France Trampoline team.
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Sandra G.
Rating: 4 out of 5
following a purchase from 05/03/2015
wallet
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Vincent G.
Rating: 4 out of 5
following a purchase from 16/03/2015
quality of service very good and perfect delivery except the price of it too expensive in my eyes for replacement parts for customers who bought a trampoline from you.
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Pascal R.
Rating: 4 out of 5
following a purchase from 07/03/2015
Excellent trampoline, but delivery was poor... the delivery person was supposed to call before coming, he never did. We had to call several times and their delivery times are incompatible when you work. Eventually, the carrier agreed to come at 8 am one morning before we left for work to drop off the package.
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Response from France Trampoline
Hello, we thank you for your feedback on the Ovalie 430 trampoline. Regarding the delivery of the trampoline, we are pleased to see that you were able to find an arrangement with the carrier. However, the delivery people work during the week like you and it is necessary to plan a time of availability during a specific time slot during the week in order to receive your order properly. If you are not present during the day at your delivery address, you need to choose another delivery address where someone can receive your order during the day. We remain at your disposal. Sincerely, The France Trampoline team.
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Damien P.
Rating: 4 out of 5
following a purchase from 04/04/2015
Quality materials delivered on time. But depalletized by the delivery person because there was no appropriate vehicle.
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Response from France Trampoline
Hello, we sincerely thank you for your positive feedback on the Jump'Up 390 trampoline and we wish you hours of family fun thanks to this trampoline. Regarding the delivery, the delivery person indeed has a significant truck because he needs such a vehicle to transport his packages and also to handle them easily with appropriate tools. We remain at your disposal. The France Trampoline team.
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Olivier Z.
Rating: 4 out of 5
following a purchase from 10/04/2015
Good contact, the quality is there. (even if a small plastic part broke quickly). The readability of the assembly instructions needs to be reviewed.
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Luc G.
Rating: 4 out of 5
following a purchase from 03/04/2015
Quality product, sturdy and easy to assemble. Only a small issue rather related to packaging but which was easily resolved by the very efficient after-sales service.
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Julie L.
Rating: 4 out of 5
following a purchase from 08/04/2015
Very good product
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Juan Carlos R.
Rating: 4 out of 5
following a purchase from 04/02/2015
I am satisfied with the service, and yes, I will recommend you to others.
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Joelle L.
Rating: 4 out of 5
following a purchase from 18/03/2015
very good service, but the small scratch/velcro to cover the tubes was missing!!
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Nathalie D.
Rating: 4 out of 5
following a purchase from 04/03/2015
good service from a general point of view
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Marielle C.
Rating: 4 out of 5
following a purchase from 17/03/2015
The service is very good but I have a downside for the product. The attachments under the net broke immediately!!
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Caroline T.
Rating: 4 out of 5
following a purchase from 14/04/2015
Only downside on the assembly instructions which are really not well done.
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Frederic B.
Rating: 4 out of 5
following a purchase from 16/02/2015
Very professional approach, well-organized delivery and material seeming to be of good quality. Having chosen Quality, and accepting to pay the price, I am currently satisfied.
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Marguerite M.
Rating: 4 out of 5
following a purchase from 16/03/2015
Quality material, good welcome on the phone. You need to read and follow the instructions carefully for assembly with 2 people.
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Carole S.
Rating: 4 out of 5
following a purchase from 13/04/2015
The material seems very robust, the assembly of the jumping mat is very simple, that of the net a little less. The delivery went well. The only downside, the trampoline creaks already after 4 days of use, ***
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Eric G.
Rating: 4 out of 5
following a purchase from 13/04/2015
I am satisfied with my order but disappointed with the carrier who never contacted me and came to the house without warning, fortunately I was home at the time of his visit.
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David M.
Rating: 4 out of 5
following a purchase from 16/03/2015
Good but I still haven't managed to assemble it. The tubes are very difficult to fit into the brackets. The tool to spread and tighten the brackets is not effective due to its round clamp shape.
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Bénédicte A.
Rating: 4 out of 5
following a purchase from 15/03/2015
Good follow-up after purchase and a call from the carrier to schedule the delivery. Order processing was correct, a week of waiting. Which is very reasonable for a large package.
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Virginie B.
Rating: 4 out of 5
following a purchase from 29/03/2015
Fast delivery and the trampoline is great. Easy to assemble. It's perfect, our children love it.
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Jean-francois L.
Rating: 4 out of 5
following a purchase from 15/02/2015
Completely satisfied
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Anabelle P.
Rating: 4 out of 5
following a purchase from 11/04/2015
order ok but no email other than order in preparation, there was missing information regarding the delivery so the delay was longer than expected
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Nadine J.
Rating: 4 out of 5
following a purchase from 28/02/2015
package arrived complete, undamaged and on time
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Marie-christine B.
Rating: 4 out of 5
following a purchase from 20/02/2015
Appolo sport 300 trampoline. Very good quality trampoline, integrates perfectly into the garden. Good practical dimensions for training and not too bulky. Nice effect and a delight for the children. Assembly was relatively easy. Only problems with the ladder and the trampofoot. Delivery on time with arrangements.
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Patrick G.
Rating: 4 out of 5
following a purchase from 20/02/2015
Fast and correct delivery, quality product. Small issue with assembling the legs at first, otherwise OK, a bit expensive with no possibility of negotiation. One must not lose any screws as there are no extras.
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Florian F.
Rating: 4 out of 5
following a purchase from 06/03/2015
a first phone contact led to a customized order, delivery time respected, delivery date agreed with the delivery person and respected by him. Simple, effective, in short: professional! The product meets our expectations. Only the manual could be updated with more detailed sketches and some photos.
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Xavier F.
Rating: 4 out of 5
following a purchase from 12/02/2015
Very good advice and follow-up from France Trampoline.
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Philippe H.
Rating: 2 out of 5
following a purchase from 05/03/2015
Nothing to say about the quality of the trampoline but the seriousness regarding the shipment of the jumping mat leaves something to be desired... moreover, charging for both the return and the sending of the new jumping mat is a bit much, which increases the final price by 30€... when one makes a mistake, one usually takes responsibility!!!
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Response from France Trampoline
Hello, We thank you for your good rating on the ordered product which was a jumping mat. After checking, you had placed a first order for a jumping mat with a diameter of 2.44m with 48 springs of 180mm (from hook to hook and in your hand). We therefore called you before shipping to confirm these dimensions. You responded positively. After receiving the first package, you called us back to say that your springs are actually 160mm long while you had previously confirmed that they were 180mm. So indeed, in this regard, the return of the second jumping mat remains at your expense as you did not confirm the correct dimensions from the start. We cannot make mistakes in our shipments as you place the order and we also call to reconfirm the dimensions taken by you. We apologize for this inconvenience but we have gone further than any other e-commerce site on this verification point. The France Trampoline team.
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Alexandra M.
Rating: 4 out of 5
following a purchase from 11/03/2015
I am satisfied with the material offered by France Trampoline. However, I found the delivery times to be really long and my order was not processed correctly. So it could be better.
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Michael P.
Rating: 4 out of 5
following a purchase from 04/02/2015
Good product. Well delivered.
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Noemie L.
Rating: 4 out of 5
following a purchase from 24/03/2015
Very good quality of the product - perfect packaging - very clear assembly instructions - my 5-year-old daughter spends her time on the trampoline and even the parents join in. I highly recommend this site - the quality of the product has nothing to do with what is sold in supermarkets or sports stores.
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Yann C.
Rating: 4 out of 5
following a purchase from 10/02/2015
Simple service but respecting the order. The delivery time of 3 to 5 days was not fully respected. We are very satisfied with the material and the customer service of FT.
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Stephane F.
Rating: 4 out of 5
following a purchase from 24/03/2015
Order arrived late (afternoon instead of announced morning) due to the carrier, independent of France Trampo. Order arrived incomplete, notified France Trampo by email. France Trampo called me back the same day, apologized for the inconvenience, and IMMEDIATELY resent the missing package without even waiting for the carrier's confirmation: excellent customer service. The trampoline is in accordance with the description.
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Iris C.
Rating: 4 out of 5
following a purchase from 09/02/2015
Lightning delivery, but a lot of difficulties to obtain a paid invoice.
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Jérôme H.
Rating: 4 out of 5
following a purchase from 09/03/2015
Very good material and complete - so nothing to report. Small downside: The assembly instructions provided could be more explicit to avoid difficult disassemblies, especially regarding the assembly of the "feet".
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