English 
P
Rating: 4 out of 5
The delivery was postponed 3 times, and delivered to a relay point and not at home, lack of drivers.
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very responsive order
Translated reviews
U
Rating: 4 out of 5
The net also works for a *** trampoline with the appropriate diameter (ours is 330cm). I was initially a bit skeptical about whether they are compatible, but it works. The assembly requires some strength because the fiberglass rods are not particularly easy to thread at the top, but you can manage it. One star deduction because it is really a bit expensive, and the supplied rubber hooks for securing at the bottom are not usable. We use cable ties instead. That works better. (This was also the case with the *** trampoline)
Translated reviews
B
Rating: 4 out of 5
Satisfied with your after-sales service. They are top-notch.
Translated reviews
J
Rating: 4 out of 5
Very good
Translated reviews
K
Rating: 4 out of 5
Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.
Translated reviews
N
Rating: 1 out of 5
Attention with returns! Costs must be borne by the customer. The goods were returned in perfect condition and later it was claimed that the goods were damaged. Refund only at ***%.
Translated reviews
Response from France Trampoline
Hello, we have taken note of your comment and we are sorry that our general terms and conditions confirmed at the time of ordering do not meet your expectations, but we only applied them in the context of a return. Furthermore, the return package was processed normally and the person responsible for the return only opened the package to discover the damaged item for the return. In this case, we cannot restock it and the lost profit remains at your expense according to our general terms and conditions. We ask you to take care of your package and protect it properly so that the item is safeguarded during transport. The Trampoline Technik team
G
Rating: 4 out of 5
Good manufacturing quality, impression of solidity of the different accessories.
Translated reviews
V
Rating: 4 out of 5
The commercial gesture mentioned was not followed up
Translated reviews
S
Rating: 4 out of 5
Everything went well.
Translated reviews
C
Rating: 4 out of 5
very good and fast
Translated reviews
S
Rating: 1 out of 5
Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!
Translated reviews
Response from France Trampoline
Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team
W
Rating: 4 out of 5
Super customer service, delivery was excellent and uncomplicated. One screw was missing during assembly, hence 1 point deduction.
Translated reviews
M
Rating: 2 out of 5
Packaging was poor. Screws, nuts, etc. were loose in the box. The box was damaged during transport, causing washers and a screw to be lost.
Translated reviews
Response from France Trampoline
We have noted your message and regret the problems we had with the carrier. Did you note any reservations on the delivery note to indicate the damaged package? You could have also refused the package if you deemed it too damaged at the time of delivery. Please do not hesitate to contact our customer service via email at [email protected] so that they can quickly send you the missing parts. The Trampoline Tech Team
B
Rating: 4 out of 5
Quality material, a bit expensive. I would have liked a promo on the model purchased but there was only on the model below...
Translated reviews
A
Rating: 4 out of 5
Average quality
Translated reviews
C
Rating: 1 out of 5
Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.
Translated reviews
N
Rating: 2 out of 5
The order took more than 15 days to be delivered. I had to contact the team 3 times to finally find out what was going on. I was told I would be contacted again but nothing happened. In the end, the commercial gesture mentioned on the phone was simply erased by an email explaining that I would receive no compensation.
Translated reviews
Response from France Trampoline
Hello, As explained by email, when you made your purchase, the announced delivery times were 4 to 15 working days after dispatch. The order was placed on 16/08 after 11 am and dispatched on 17/08 and received on 01/09, so we are at 11 working days after dispatch and unfortunately, Mondial Relay rejected our claim, saying that the delivery time is still within the announced limits. Best regards, The France Trampoline team
D
Rating: 4 out of 5
After several exchanges, I received the correct parts and finished the assembly.
Translated reviews
M
Rating: 4 out of 5
Assembly instructions too brief leaving room for the possibility of errors.
Translated reviews
P
Rating: 4 out of 5
Very efficient and very fast except for the delivery by DPD
Translated reviews
P
Rating: 4 out of 5
Very good product however the delivery by DPD is a disaster...
Translated reviews
G
Rating: 4 out of 5
Good but quite expensive
Translated reviews
N
Rating: 4 out of 5
Very good
Translated reviews
F
Rating: 4 out of 5
Product generally meets my expectations; Video and assembly instructions too brief, hence possible difficulties in assembly for someone not handy but ultimately doable. Very good order tracking/customer service; I recommend
Translated reviews
D
Rating: 4 out of 5
material corresponding to the order and easy to install
Translated reviews
D
Rating: 4 out of 5
Fast and compliant delivery.
Translated reviews
P
Rating: 4 out of 5
Very pleasant and very professional phone contact. The package is delivered on time. Very satisfying. However, efforts could be made regarding the packaging: the trampoline is delivered in 2 stacked boxes and these are really damaged, I didn't have time to unpack the boxes to see if the product is damaged.
Translated reviews
M
Rating: 4 out of 5
I was well advised, pleasant staff
Translated reviews
J
Rating: 4 out of 5
No problem, fast delivery
Translated reviews
A
Rating: 4 out of 5
Looking for spare parts, I was very well guided. However, the prices are high, and no commercial discount...
Translated reviews
V
Rating: 4 out of 5
Very good. Finding replacement parts could be facilitated by entering the reference of the purchased trampoline
Translated reviews
P
Rating: 4 out of 5
it's a shame for the net no instructions and not even on my account, after struggling a bit I managed to get there
Translated reviews
J
Rating: 4 out of 5
Very nice trampoline! However, a bolt was missing, and the instructions are not very clear (according to my husband who is quite handy and took care of assembling it).
Translated reviews
G
Rating: 1 out of 5
Contacted by the delivery person but does not respond when called back. Result: Product delivered on a day of absence. Moreover, one package was missing. Photo of an ordered lot on the site but the package does not include all the elements of the lot.
Translated reviews
Response from France Trampoline
Hello, Thank you for taking the time to respond to this review. Regarding the tracking of your shipment, we are unable to trace the steps with the carrier. We apologize if you encountered problems with them. Please know that if you cannot get in touch with the carrier, our sales service is available to follow up from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. As for the ordered product, you ordered a climbing dome play area of 3.60 m. Indeed, as explained in the product sheet, the climbing dome is not part of the pack. However, you can purchase the play area with the climbing dome or the dome alone on our site. All packages were therefore present at the delivery of your pallet. We remain at your disposal for any further information. Best regards, The France Trampoline team
C
Rating: 4 out of 5
-
Translated reviews
N
Rating: 4 out of 5
Order processing and delivery quick and efficient. Very good telephone reception when making inquiries after the order. You need to allow time for assembly and be a bit muscular for assembling the legs. The negative points are as follows: 2 attachments for the protective sleeve are missing. The ladder attachment does not click onto the bar and is very unstable. We have to carry our daughter to install her in the trampoline. As the ladder lifts the protective net, the zipper closure is elevated and it is difficult to get down from the trampoline to place the feet on the ladder, even for our teenagers. The information sheet sewn onto the protective net to the right of the zipper has been placed askew, which looks careless.
Translated reviews
M
Rating: 4 out of 5
Receipt but reassembly planned in 1 month, so no opinion!
Translated reviews
F
Rating: 4 out of 5
The merchandise corresponds to the request and the information on the internet. The only downside is the very high shipping cost.
Translated reviews
S
Rating: 4 out of 5
Between the order and delivery no problem thank you for the quality of the bridge you can do much better the threading and treatment is poor. For information, the trampoline is disassembled and stored from October to June, review the product. For the trampoline good quality. Best regards
Translated reviews