Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2 and 4 stars

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S
Sabine A.
Rating: 4 out of 5
following a purchase from 18/02/2015
Serious and quality product. Carrier not very quick to make an appointment but once called back, appointment was made quickly. Careful package and assembly in a few hours. The oval shape is perfect and the trampoline seems very sturdy.
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Karin R.
Rating: 4 out of 5
following a purchase from 11/02/2015
Nothing to complain about. Clear site. Fast delivery.. trampoline conforms to what is presented. However, the delivery person does not work on Saturdays and that is a real inconvenience.
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Alban C.
Rating: 4 out of 5
following a purchase from 10/02/2015
Delivery and material impeccable. Some assembly clarifications could be added to the assembly instructions. However, I seem to be missing the trampofoot accessory, which was offered at the time of our order. We will see if your satisfaction system works well... At your disposal. Regards.
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Response from France Trampoline
Hello, we thank you for your confirmation that the Ovalie 430 trampoline meets all your expectations. Your commercial offer also included an order from March where the fixing kit was a gift. Please do not hesitate to contact us if you need more information. The France Trampoline team.
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Pascal M.
Rating: 4 out of 5
following a purchase from 06/01/2015
very good product. There was supposed to be a special net for ball games that was to be delivered with the trampoline. That was not the case... Too bad.
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Response from France Trampoline
Hello Sir, we are delighted to see that the Ovalie 490 trampoline meets all your expectations. Regarding the promotional offer, you received the ground fixing kit as a gift. The trampofoot is offered the month after your order. That's why you see it in your Ekomi review. We remain at your disposal. The France Trampoline team.
M
Mireille K.
Rating: 4 out of 5
following a purchase from 17/02/2015
Perfect for France trampoline. The only downside is the carrier who delivered a package that was completely torn.
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Patrick D.
Rating: 4 out of 5
following a purchase from 17/02/2015
Information regarding the order is satisfactory. Quality of the material is good.
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Pascal L.
Rating: 4 out of 5
following a purchase from 29/12/2014
the delivery was in accordance with what we ordered. all items are properly packaged. The result obtained is totally satisfactory compared to our expectations of the product. We highly recommend France trampoline
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Stefano G.
Rating: 4 out of 5
following a purchase from 29/12/2014
Fast and reliable service. The material seems to be of decent quality, but some approximations in certain finishes make assembly sometimes laborious.
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Laurent P.
Rating: 4 out of 5
following a purchase from 26/01/2015
fast
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Nicolas D.
Rating: 4 out of 5
following a purchase from 02/02/2015
Efficient phone support, the staff understood my need and responded to it
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Gilles D.
Rating: 4 out of 5
following a purchase from 01/02/2015
Ordered products in line with my expectations. I still had to call to reactivate the order which had not been prepared. Good telephone reception and good responsiveness.
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Emmanuelle G.
Rating: 4 out of 5
following a purchase from 08/02/2015
Very good responsiveness from customer service. Order shipped on time, too bad the carrier did not follow up ...
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Julien G.
Rating: 4 out of 5
following a purchase from 08/02/2015
Good material, easy to assemble.
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Prunelle B.
Rating: 4 out of 5
following a purchase from 01/02/2015
Fast delivery Very good quality trampoline
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Edith L.
Rating: 4 out of 5
following a purchase from 14/02/2015
very good quality material, fast shipping but high price negative point: the carrier does not call before delivering despite sending a mobile number which causes some inconveniences for delivery!
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Jean Marc F.
Rating: 4 out of 5
following a purchase from 06/02/2015
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Tanguy D.
Rating: 4 out of 5
following a purchase from 19/02/2015
Good
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Jacques M.
Rating: 4 out of 5
following a purchase from 18/02/2015
Nothing to report
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Sebastien C.
Rating: 4 out of 5
following a purchase from 18/02/2015
Quality material and compliant with the order
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Jean-Philippe P.
Rating: 4 out of 5
following a purchase from 17/02/2015
Good delivery service - Good easy assembly instructions - Product seems to be of good quality (to be judged over time)
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Fabien D.
Rating: 4 out of 5
following a purchase from 10/02/2015
Very fast delivery. The trampoline and its equipment seem to be of good quality. The price is not negligible but I hope I have bought my peace of mind in terms of reliability (to be seen in use).
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Martine E.
Rating: 4 out of 5
following a purchase from 06/01/2015
delivery respect well respected very good quality products
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Étienne B.
Rating: 4 out of 5
following a purchase from 10/02/2015
very good delivery we just missed the green tape to put on the protection posts of the net and the straps that go on the feet. If you can send them back to us, thank you
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Response from France Trampoline
Hello, we tried to contact you directly on your mobile to follow up on the missing parts. We remain at your disposal to send them to you. The France Trampoline team.
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Baptiste C.
Rating: 4 out of 5
following a purchase from 13/01/2015
Speed, delivery within the announced deadlines, good quality products. However: - the anchoring kit seems a bit light and not necessarily suitable for different types of ground - the protective cover allows water to accumulate on the trampoline (lacks a central rise to drain water outside) and the incorporation of ventilation grids lets water through
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Response from France Trampoline
Hello, Thank you for your comment. Regarding the protective cover, it is normal that there are drains on the cover so that water flows through the cover and the jumping mat as you mentioned in your comment. Do not block the drains present on the cover, otherwise the water will not be able to flow out. We remain at your service. The France Trampoline team.
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Pascal B.
Rating: 4 out of 5
following a purchase from 30/12/2014
Overall satisfactory service. Pleasant and competent telephone reception. Good quality material, some additional explanations in the assembly instructions would not be too much (especially on the assembly of the net support circle)
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Kathy F.
Rating: 4 out of 5
following a purchase from 26/01/2015
very good service, fast delivery, the only thing is that the protective foam should be packaged in a box and not plastic because it was damaged in several places..... fortunately the protective foam was fine.
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Response from France Trampoline
Hello, in such cases, do not hesitate to mention reservations on the delivery note you sign with the delivery person. It is important to take a few minutes to check your package. If no reservation is made at the time of delivery, you also have no recourse. Damages are considered to have occurred after receipt. The France Trampoline team.
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Laurent C.
Rating: 4 out of 5
following a purchase from 09/02/2015
Good
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Marc P.
Rating: 4 out of 5
following a purchase from 01/03/2015
-The quality of the trampoline seems very good, to be seen in use but it looks promising :) -The commercial contact is available and efficient, -but be careful not to forget the additional accessories :) (twice ^^ :) ) the anchoring kit arrived after the storm of these days, fortunately I had taken precautions :) -providing a tracking number for accessories would be a plus -the clips to fix the net are a bit fragile in summary, great advantages to choosing a specialist, easily reachable without intermediaries who ensures and reassures for after-sales service and quality :)
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 22/02/2015
Very good telephone reception and understanding of the information regarding delivery.
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Sophie P.
Rating: 4 out of 5
following a purchase from 23/01/2015
Very good quality trampoline, fast delivery, small downside the fixings, even if they are offered, are not very reliable, had to reinforce them
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Guillaume T.
Rating: 4 out of 5
following a purchase from 16/01/2015
Clear website. Easy search
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Michel P.
Rating: 4 out of 5
following a purchase from 01/01/2015
Good product, but the assembly guide deserves a score of 3 out of 10. This applies to both the trampoline and the accessories.
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Ferdinand D.
Rating: 4 out of 5
following a purchase from 24/12/2014
Order conforms to my request and is fast
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Marie F.
Rating: 4 out of 5
following a purchase from 24/12/2014
Flawless transaction, fast and careful shipping
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Lucie C.
Rating: 4 out of 5
following a purchase from 31/12/2014
serious site delivery on time trampoline of excellent quality children delighted
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Bruno B.
Rating: 4 out of 5
following a purchase from 21/01/2015
I was quickly contacted by someone to validate and verify my order to ensure there were no issues. Speed in processing the request and in delivery. Part completely in accordance with what I ordered.
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Christophe C.
Rating: 4 out of 5
following a purchase from 20/01/2015
Delivery a bit long (this was a frequently made complaint on websites; but I am partly at fault), but rigorous follow-up. Material of very good quality, good assembly instructions. I will be able to test the customer service: a hook is missing to attach the net
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Stefano H.
Rating: 4 out of 5
following a purchase from 22/12/2014
This whole affair was very well managed and the delivery was very fast.
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Samuel B.
Rating: 4 out of 5
following a purchase from 16/02/2015
good delay respected for delivery
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Mélanie G.
Rating: 4 out of 5
following a purchase from 01/02/2015
Honestly super, the delivery, the product itself, it's great! Just one problem with the ladder, we never managed to assemble it, even with two people!! The plan is poor and even once understood, we never managed to do it. Without that, I would have given 5 stars.
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