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A
Rating: 4 out of 5
Service without problems
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Product quality satisfactory and corresponding to the description except for its dimension: ordered and paid for a round trampoline of 4.60 m in diameter. delivered a trampoline of 4.30 m in diameter. I realized this when measuring it to order a protective cover. Is compensation possible?
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Response from France Trampoline
Hello, we thank you for your review on the protective cover of the round trampoline 4m30. Regarding your request about the diameter of your trampoline, we received your order for a Booster 4m30 pack in June 2014 and not in 4m60 as indicated. We cannot respond favorably to your request as it is unfortunately inaccurate. We invite you to consult your customer account, your invoice if you wish. We remain at your disposal. The France Trampoline team.
N
Rating: 4 out of 5
The stock shortage was 15 days longer than expected. Too bad...! But the big issue is the delivery: Poor delivery service: 1st delivery without notice => No one to receive it, we asked the delivery person to wait 20 minutes and he left... Difficult to get a second appointment...
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É
Rating: 4 out of 5
Good quality trampoline
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Y
Rating: 4 out of 5
Good reaction to a delivery defect = broken parts. We had an express replacement. Bravo
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Response from France Trampoline
Hello, we thank you for your feedback. Indeed, if a part is damaged inside the trampoline, we replace it quickly thanks to a fast carrier. The France Trampoline team.
M
Rating: 4 out of 5
Very good quality tarp, which allows for nice jumps. Small downside, the net attachments seem a bit fragile since one of them broke during the first week.
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Response from France Trampoline
Hello, we have noted your comment and will send you new hooks shortly. We remain at your disposal. The France Trampoline team.
I
Rating: 4 out of 5
good for the whole family. for the price it is very good
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L
Rating: 4 out of 5
the product provided meets our expectations. Regarding the delivery, knowing that the delivery person has our phone number, it is regrettable that he does not take the trouble to contact us when he finds the door closed at the customer's address. Indeed, I work 5 minutes from my job, I could have moved to avoid the delivery person coming back a second time.
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Response from France Trampoline
Hello, we thank you for your valuable feedback. For a small package, the carrier does not call and leaves a notice in your mailbox so that he can come back another day. All this is notified in our carrier explanations and in the shipping emails. If you are not present at the delivery address during the day, it is advisable to indicate from the order an address where someone can receive during the day (your work for example or a family member can be). The France Trampoline team.
J
Rating: 4 out of 5
PERFECT
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H
Rating: 4 out of 5
Order fulfilled, with a bit of delay in delivery. Material compliant and good quality. Easy assembly.
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N
Rating: 4 out of 5
Hello, I had good phone contacts before purchasing the trampoline. Our purchase corresponds to the description and our needs. We had a rusty steel connector inside. 3 plastic attachment systems broke: one during assembly and 2 others in operation. France Trampoline reacted quickly by sending a new connector and about ten attachments. Very good after-sales service so far. The assembly guide is generally good but could probably be optimized by improving the graphic quality and realism of some sketches. It's only been a month since we got the trampoline, we'll see how it ages over time. This evaluation should be redone in 2 or 3 years. The anchoring kit should be provided as standard with the trampoline to align with the safety objectives displayed by the site.
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Response from France Trampoline
Hello, Thank you for your lengthy comment. We are pleased that you are completely satisfied with your BOOSTER 490 trampoline. We take your comments on the diagrams of the manuals into account. Regarding the anchoring kit, you purchased a trampoline with a net that will weigh more than 170 kg. The ground fixing accessory is not mandatory for such a trampoline. We remain at your disposal. The France Trampoline team.
J
Rating: 4 out of 5
Satisfied with the delivery (on time). Very satisfied with the commercial service, which quickly informed us of an incompatibility in our order, and helped us find a satisfactory solution quickly.
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G
Rating: 4 out of 5
Very good delivery tracking. Respect for deadlines with attentive service. Good assembly manual. Overall very satisfactory. Let's see how it holds up over time outdoors.
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B
Rating: 4 out of 5
The order and delivery were quick. Good product.
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Y
Rating: 4 out of 5
Good customer service
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C
Rating: 4 out of 5
Very pleasant trampoline. Easy and quick assembly. The fixation supports for the protection net are not sufficient to my taste, as when there is wind, the two supports loosen. Moreover, the anchoring system is only good on soft ground. I live on a rocky terrain and it is almost impossible to set up your fixation system.
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B
Rating: 4 out of 5
Very good quality product, which gives us complete satisfaction, we really feel a great security when our children play on their trampoline.
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S
Rating: 4 out of 5
Everything was very good, but the instruction manual could be clearer. The service from the office staff was perfect.
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G
Rating: 4 out of 5
Fast delivery, good quality, quite simple to assemble even for a 460cm diameter.
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H
Rating: 4 out of 5
What do you evaluate? the supplier? the site? or the carrier? The order was received quickly, in good condition. I regret the high amount of shipping costs, it's largely 10 times more than competitors....
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Response from France Trampoline
Hello, we are happy to see that the products received suit you. The EKOMI comment allows you to evaluate all services. The site, the ordering process, the delivery, the phone contact if you had one, etc. Regarding shipping costs, we did not find competitors with shipping costs of less than 10€ for all ordered items. Using a national carrier that generally delivers in 48h/72h, this is a slightly higher cost than a parcel relay service indeed. The France Trampoline team.
P
Rating: 4 out of 5
Speed of delivery. Solid packaging. A bit complicated assembly of the trampoline needing tools but once assembled, a quality trampoline with a great safety net.
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S
Rating: 4 out of 5
Nothing to say, satisfied
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G
Rating: 4 out of 5
No issues with the trampoline. Good quality and easy to assemble. However, the delivery person was unpleasant with a backache that prevented him from delivering the boxes to the right place without help. (we have a slight rise between the gate and the house) Even after suggesting to separate the boxes and make several trips, he left the boxes at the gate. Very unpleasant person.
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Response from France Trampoline
Hello, thank you for your review. We are glad to see that you are perfectly satisfied with the trampoline. We apologize for the issue with the delivery person. We have passed the information to our logistics so that this does not happen again. We remain at your disposal. The France Trampoline team.
C
Rating: 4 out of 5
Trampoline of very good quality. Aesthetic. The attachments of the mat seem solid, to see in use. The only downside is regarding the attachments of the poles holding the net, which move a bit. Overall, a very good product for the whole family.
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Response from France Trampoline
Hello, thank you for your thanks. The fixing brackets of the poles need to be tightened well. They should not move normally. The France Trampoline team.
F
Rating: 4 out of 5
Regarding delivery speed: super Regarding product: really good, super quality However, we sent a question by email to your sales representative 10 days ago and we still have no response.... Best regards
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Response from France Trampoline
Hello, we thank you for your feedback. For your email, we checked our entries but we have not received any request from you to date. If you feel it is necessary, do not hesitate to resend your request to [email protected]. The France Trampoline team.
L
Rating: 4 out of 5
Perfect order on site in Bordeaux with good advice. Very complicated delivery. Use by children very appreciated but inappropriate for an adult: a broken hook on the first jump.
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to put 1 hook on 3 near the frame instead of the jumping mat. This allows to release a bit of the tension of the net which is very rigid at the start. We will send you new hooks by mail. The France Trampoline team.
M
Rating: 4 out of 5
We placed an order for an accessory (a trampoline net) due to a problem with our original part (torn net). The first phone contact allowed us to find the reference of the part we needed: we were very well informed. Internet order placed without issue. We received a call to provide us with details about the delivery method: very good. Very fast delivery, package in good condition.
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Response from France Trampoline
Thank you for your comment. FT
V
Rating: 4 out of 5
Very good product, appreciated free delivery. A bug regarding the delivery but everything is back to normal.
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R
Rating: 4 out of 5
Ideal transaction.
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V
Rating: 4 out of 5
Satisfied with my item, only the mat is a bit torn, we hope to get another one. Otherwise, my daughter loves it!
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Response from France Trampoline
Hello, thank you for your comments. Please send us photos by email so that we can review your request. We will replace the jumping mat if it falls under the warranty, of course. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Good product easy to install
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S
Rating: 4 out of 5
Very happy with the product, as well as the delivery time.
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P
Rating: 4 out of 5
excellent reception and advice
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C
Rating: 4 out of 5
Very nice trampoline, good workmanship, very good quality fabric quite close to club trampolines. However, big downside for the assembly instructions, with nonexistent explanations and sketches that do not show the order of the different steps, especially for the structure. Assembly of the fabric ok. The assembly video on the site indicates 1h30, you need to count more than double.
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Response from France Trampoline
Hello, we thank you for your feedback and we are happy to see that the APOLLO SPORT trampoline fully meets your expectations as an athlete. For the assembly of the structure, there is not necessarily a specific order to consider as you have to fit the tubes together. We remain at your disposal in any case. The France Trampoline team.
O
Rating: 4 out of 5
very good product easy to assemble and seems very robust. A downside for the delivery of the trampoline ladder. Some parts were indeed missing. This problem was resolved very quickly by your services.
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P
Rating: 4 out of 5
A very nice trampoline. However, we were surprised to receive the posts all green when we were expecting them with the nice pattern. Moreover, the PVC of the foams is shorter than the foams and it slips. The protective cushion is stained by the tubes that were stuck on it due to compression of the packaging.
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Response from France Trampoline
Hello, we thank you for your review and indeed, the green sleeves of the OXYGEN trampoline no longer have white floral patterns since August 2014. Unfortunately, we received negative feedback on this decoration and we preferred to remove them and leave the sleeve entirely green. The caps at the top of the poles are now black instead of yellow so that the trampoline is more discreet in gardens. We apologize for this and remain at your disposal. The France Trampoline team.
G
Rating: 4 out of 5
Very good.
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J
Rating: 4 out of 5
I say super! because after sending a photo of my broken trampoline, replacement parts were sent to me. Thank you!
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L
Rating: 4 out of 5
Fully satisfied with the services of France-Trampoline; very fast delivery, clarity of information. Only negative point: very high shipping costs.
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F
Rating: 4 out of 5
correct
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