The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Quality service: I was contacted by someone before delivery to ensure that I had requested the right product (trampoline mat). Fast shipping. Only negative point: the choice of one or the carrier. Difficult to be there for delivery. Carrier difficult to contact (website only) and does not respect the new requested passage. When the packages are small, it would be nice to be able to choose delivery to a relay point.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment, especially about the delivery. We are currently using a carrier that delivers on the same day to the requested address. The desired times are communicated to the carrier but cannot be considered as a confirmation because you unfortunately request it. We are considering expanding our choice of carriers for accessories and spare parts to meet all requests. The France Trampoline team.
P
Patrick M.
Rating: 4 out of 5
following a purchase from 06/05/2014
Quality trampoline, quick assembly and clear instructions, pick-up of goods on site, all good.
Translated reviews
D
David G.
Rating: 4 out of 5
following a purchase from 30/06/2014
Fast and serious.
Translated reviews
C
Christophe B.
Rating: 4 out of 5
following a purchase from 26/05/2014
Very good site, serious. Customer for several years.
Translated reviews
F
Frederic B.
Rating: 4 out of 5
following a purchase from 04/05/2014
Very good responsiveness, quick and efficient.
Translated reviews
R
Roux K.
Rating: 4 out of 5
following a purchase from 11/05/2014
Quality after-sales service and very rigorous person in their work, congratulations.
Translated reviews
S
Sabine B.
Rating: 4 out of 5
following a purchase from 24/05/2014
Serious team, good advice. Good quality material.
Translated reviews
A
Anne G.
Rating: 4 out of 5
following a purchase from 20/06/2014
Very good service, delighted. The quality seems top-notch, we will see in use if this is confirmed. Highly recommend.
Translated reviews
C
Celine J.
Rating: 4 out of 5
following a purchase from 23/05/2014
Very efficient between the order and receipt. Staff attentive.
Translated reviews
M
Mme V.
Rating: 4 out of 5
following a purchase from 04/07/2014
No regrets about buying a trampoline here. One of my children broke a fiberglass rod, the replacement and delivery were done quickly at a more than honest price! I RECOMMEND THIS MANUFACTURER.
Translated reviews
L
Ludovic O.
Rating: 4 out of 5
following a purchase from 12/06/2014
Quality material but limited in delivery times.
Translated reviews
Response from France Trampoline
Hello, we thank you for your comment and we are pleased to see that the trampoline purchased on 07/24/14 fully satisfies you. Regarding the delivery, we have checked this. Your trampoline with net was delivered on 07/30/14, which is in 5 working days as mentioned on our website. We remain at your disposal if needed. The France Trampoline team.
J
Jean-claude B.
Rating: 4 out of 5
following a purchase from 19/06/2014
Very good packaging and very well conditioned. If there is an error (it can happen), it is due to the packaging... I am very happy.
Translated reviews
X
Xavier Y.
Rating: 4 out of 5
following a purchase from 03/07/2014
Good.
Translated reviews
C
Christophe N.
Rating: 4 out of 5
following a purchase from 01/05/2014
SAV issue: reactive consideration from the service. Follow-up and responsibility provided by very professional staff.
Translated reviews
G
Guillaume L.
Rating: 4 out of 5
following a purchase from 25/06/2014
I was not contacted to arrange a delivery appointment. One day, the delivery person came unexpectedly and called me because he was in front of my house and there was no one there. I do not find this method very serious. Especially since the site states that a second delivery attempt will be charged. As for the quality of the trampoline, I am completely satisfied.
Translated reviews
Response from France Trampoline
Hello, we have read your comment and we assure you that no additional fees will be charged as the carrier did not notify you the day before his visit and you had confirmed your presence for the delivery. Moreover, we will escalate your case to raise awareness with the carrier we use. Indeed, we pay them to call you when you order a trampoline. The France Trampoline team.
L
Laurent S.
Rating: 4 out of 5
following a purchase from 30/04/2014
-
Translated reviews
E
Emmanuel D.
Rating: 4 out of 5
following a purchase from 21/05/2014
good but a bit disappointed by the reliability of the provided material
Translated reviews
Response from France Trampoline
Hello, we have seen your comment and we remain at your disposal for any questions about the products or if you find them defective. The ordered items are also under warranty for a certain period. Do not hesitate to send us photos by email if you deem it necessary. The France Trampoline team.
G
Gilles A.
Rating: 4 out of 5
following a purchase from 02/07/2014
The product was in accordance with the order. The interlocutors were available and competent.
Translated reviews
N
Nathalie B.
Rating: 2 out of 5
following a purchase from 21/05/2014
The parts provided by the after-sales service do not fit well with the old model of trampoline. The springs had to be forced into the arches, the cap of the net pole does not have the same diameter as the pole at all. Moreover, it is difficult to make this situation understood to our contact at France trampoline despite explanations and photos provided. I feel like we are being mocked because I cannot believe they are so unaware of the products.
Translated reviews
Response from France Trampoline
Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.
A
Alexandre C.
Rating: 4 out of 5
following a purchase from 06/05/2014
very fast delivery, product appearing to be of good quality. squeaks when in use (quite annoying) but still comfortable during jumps. assembly, plan at least two hours with the net.
Translated reviews
L
Laurent L.
Rating: 4 out of 5
following a purchase from 29/04/2014
Delivered on time and in good condition. The assembly went very well, the assembly instructions are of very good quality (just a small inaccuracy was noted). The overall manufacturing quality of the product is good. After a month, no disappointment regarding this product. The children are very happy and find it perfect.
Translated reviews
C
Cedric P.
Rating: 4 out of 5
following a purchase from 20/05/2014
FAST AND CAREFUL DELIVERY.
Translated reviews
H
Helen J.
Rating: 4 out of 5
following a purchase from 10/06/2014
Very complete site, just one comment, the item we ordered was marked as out of stock. I called the company with the number displayed on the site, very good reception and confirmation of the product's availability in stock.
Translated reviews
M
Margareth B.
Rating: 4 out of 5
following a purchase from 17/06/2014
very good trampoline, but very long assembly...
Translated reviews
D
Didier H.
Rating: 4 out of 5
following a purchase from 28/04/2014
Nothing to complain about; everything went as announced.
Translated reviews
B
Benoit F.
Rating: 4 out of 5
following a purchase from 05/05/2014
Very good, beautiful product, except for the straps of the anchoring kit that do not hold...
Translated reviews
C
Carole J.
Rating: 4 out of 5
following a purchase from 30/06/2014
Good customer contact: good advice regarding product choice. Quality product, with clear assembly instructions.
Translated reviews
L
Le Cruguel O.
Rating: 4 out of 5
following a purchase from 09/06/2014
Delivery for the trampoline by carrier was very good. For the hammock, the carrier left the package in a parcel relay, so very disappointing transport.
Translated reviews
Response from France Trampoline
Hello, we apologize for this issue. The delivery of the hammock should have taken place at the delivery address. We will contact our carrier to ensure this does not happen again. We remain at your disposal. The France Trampoline team.
G
Guy C.
Rating: 4 out of 5
following a purchase from 28/04/2014
In my opinion, it is not normal to be out of stock on spare parts in the middle of the season. Other than that, I am very happy with the material.
Translated reviews
C
Catherine A.
Rating: 4 out of 5
following a purchase from 30/06/2014
beautiful quality
Translated reviews
T
Thomas B.
Rating: 4 out of 5
following a purchase from 19/05/2014
Very good quality trampoline.. A very good investment over time!
Translated reviews
T
Thierry C.
Rating: 4 out of 5
following a purchase from 18/05/2014
Good service
Translated reviews
S
Stéphane D.
Rating: 4 out of 5
following a purchase from 25/04/2014
Correct delivery and within the expected timeframe. However, it would have been desirable for the delivery person to have the reflex to call before or when he is at the home to see if we are around...
Translated reviews
P
Philippe M.
Rating: 4 out of 5
following a purchase from 27/06/2014
Very good material, assembly a bit hard but good once started, minimum 2 to 4 hours for 2H minimum of assembly for the quality and beauty of the trampoline. Ours is a wow, I would say wowwwww super material, my daughter is having fun, safety is good, plan for space for the beast, in short, good brand, respect for deadlines, quality at the rendezvous for delivery, set your day no time.
Translated reviews
K
Khenache S.
Rating: 4 out of 5
following a purchase from 18/04/2014
Everything went well. However, the plastic hooks for attaching the safety net and the contour mattress are a shame. In 1 hour, one has already given way!! With the weight of a 6-year-old child... Metal like for the springs seems more suitable.
Translated reviews
N
Nathalie A.
Rating: 4 out of 5
following a purchase from 19/06/2014
It should be specified to leave the foams on the bars in the assembly guide. Very good material for training, super bouncy fabric and especially made in France!!
Translated reviews
J
Jean Paul D.
Rating: 4 out of 5
following a purchase from 26/06/2014
Fast delivery. Assembly guide needs to be revised for the assembly of the legs (unique positioning of the holes for clicking the upper post not indicated).
Translated reviews
I
Isabelle M.
Rating: 4 out of 5
following a purchase from 29/05/2014
Good service.
Translated reviews
J
Jean-luc T.
Rating: 4 out of 5
following a purchase from 23/04/2014
Quick and effective response to the situation.
Translated reviews
A
Annabelle A.
Rating: 4 out of 5
following a purchase from 30/04/2014
Very serious site, received SMS to warn of a product delay. Nothing to say.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 