Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 2 and 5 stars

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Sandra M.
Rating: 5 out of 5
following a purchase from 22/07/2020
serious company; good follow-up
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Rachel D.
Rating: 5 out of 5
following a purchase from 06/10/2020
Good customer service, quick, attentive
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Bertrand L.
Rating: 1 out of 5
following a purchase from 05/10/2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
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Response from France Trampoline
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
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Laetitia G.
Rating: 5 out of 5
following a purchase from 06/10/2020
Nothing to report, very good transaction and the basketball hoop has been very successful!
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Michèle C.
Rating: 5 out of 5
following a purchase from 03/10/2020
Product corresponds perfectly to the description, delivered quickly
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Laura J.
Rating: 5 out of 5
following a purchase from 05/10/2020
Very good service and attentive to the customer. But you need someone strong to assemble the trampoline because it is very hard. But I am very satisfied. Very good product and fast delivery.
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Stephan P.
Rating: 5 out of 5
following a purchase from 26/09/2020
Everything great.
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Bastien B.
Rating: 5 out of 5
following a purchase from 08/09/2020
Hello, order received after a small issue with hooks. Thank you
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Jean François G.
Rating: 5 out of 5
following a purchase from 29/09/2020
very good service
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Clément B.
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good quality of service and performance.
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Marius O.
Rating: 5 out of 5
following a purchase from 14/09/2020
Impeccable, quality product, easy to install, undamaged packaging
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Sabine J.
Rating: 5 out of 5
following a purchase from 20/08/2020
Impeccable service, very good merchandise, nothing to report
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Michel G.
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good site, fast and quality service, thank you France Trampoline.
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Oliviero C.
Rating: 5 out of 5
following a purchase from 26/09/2020
Yes, I am satisfied with everything but I cannot say how long my purchase will last because it is still new, anyway thanks to your team.
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Philippe H.
Rating: 5 out of 5
following a purchase from 16/09/2020
Good product
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Angélique P.
Rating: 5 out of 5
following a purchase from 16/05/2020
Good quality of service. Disappointment regarding the announced delivery time, which was postponed twice. The sales service made a gesture.
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Annie C.
Rating: 5 out of 5
following a purchase from 28/09/2020
Very good service. And very good quality product.
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Patrick B.
Rating: 5 out of 5
following a purchase from 29/09/2020
The only downside is that the springs were not gold-plated like my other orders, so they will suffer from the whims of rainy weather and oxidize quickly, too bad
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Estelle C.
Rating: 5 out of 5
following a purchase from 28/09/2020
Order delivered quickly and as expected.
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Jacques R.
Rating: 5 out of 5
following a purchase from 28/09/2020
Great, delivery and items
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Manfred F.
Rating: 5 out of 5
following a purchase from 14/08/2020
Very good homepage; very clear feedback; punctual delivery; good product - thank you
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Sabine R.
Rating: 5 out of 5
following a purchase from 06/08/2020
Very good
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Noeline D.
Rating: 5 out of 5
following a purchase from 26/08/2020
Recommended by a colleague, I am very satisfied with my purchase, my nephews are very happy
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Aurore B.
Rating: 5 out of 5
following a purchase from 24/09/2020
Good provider
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Bernard Z.
Rating: 5 out of 5
following a purchase from 18/09/2020
good service rendered and within deadlines
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Aurelie C.
Rating: 5 out of 5
following a purchase from 21/09/2020
A very good purchase! Very secure, the kids are delighted!
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Jean-françois P.
Rating: 5 out of 5
following a purchase from 18/09/2020
Very solid product.
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Philippe L.
Rating: 5 out of 5
following a purchase from 08/09/2020
everything is perfect
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Marilou J.
Rating: 5 out of 5
following a purchase from 16/09/2020
Customer service very concerned about its customers, following my order and before shipping, a staff member from France-Trampoline contacted me to verify together that the measurements of my trampoline were correct (as I bought replacement parts). This pleasant person also took the time to explain to me how to install the material.
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Annie F.
Rating: 5 out of 5
following a purchase from 16/09/2020
I received my order very quickly, thank you
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Christian D.
Rating: 5 out of 5
following a purchase from 10/09/2020
very good
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Pierre-joel T.
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast. Professional. Warranty that worked perfectly after 4 years + gift. High-end product.
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Michaela B.
Rating: 5 out of 5
following a purchase from 16/09/2020
Excellent service, fantastic product, arrived in very short time. Fantastic!
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Lydie Z.
Rating: 5 out of 5
following a purchase from 14/09/2020
I paid more for fast delivery. But that was not the case. Only disappointment. The material is of very good quality. The delivery person, the package, and the material are top-notch.
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Peggy B.
Rating: 5 out of 5
following a purchase from 15/09/2020
Very serious site, I recommend. The material purchased (ninja course and accessories) is of very good quality.
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Florence P.
Rating: 1 out of 5
following a purchase from 05/08/2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
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Mickael R.
Rating: 5 out of 5
following a purchase from 05/07/2020
Very good product conforming to the description. A small tip for assembling the legs: add some lubricant to facilitate assembly 😊
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Christophe P.
Rating: 1 out of 5
following a purchase from 11/07/2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
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Didier O.
Rating: 5 out of 5
following a purchase from 20/08/2020
A company with a very high level of excellence because: 1° the product sold is of great quality. (compared to other trampolines) 2° the customer service is exceptionally responsive, efficient, and attentive. 3° the delivery and packaging are effective and careful. 4° the quality/service/price ratio is unbeatable. In short, you can buy with your eyes closed and I insist on having been able to compare with many competing trampolines installed at friends' houses, this one is of significantly superior quality and moreover, this company provides remarkable customer service.
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Alain D.
Rating: 5 out of 5
following a purchase from 10/09/2020
Good internet presentation, good products, fast delivery. We also have the impression of dealing with professionals in the field, and not parasites like *** or ***.
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