France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Order placed during the lockdown so a delivery delay was expected, 6 weeks after the order we were delivered. We would have appreciated having some information during this period, I even sent an email that went unanswered.
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Response from France Trampoline
Hello, thank you for your feedback which we take note of. Indeed, we regret not being able to inform each of our customers individually during this particular period of lockdown and then deconfinement that we have just gone through. Our resources themselves were limited during this period, making it impossible for us to inform each customer on a case-by-case basis about the expected delivery delays on orders. We apologize for this lack of information, but we are pleased to know that you received your package. We wish you very good times on your trampoline! The France Trampoline team.
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Nicolas R.
Rating: 5 out of 5
following a purchase from 20/05/2020
Good quality and product received quickly.
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Martine G.
Rating: 5 out of 5
following a purchase from 11/04/2020
Excellent trampoline and perfect delivery
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Benoit L.
Rating: 5 out of 5
following a purchase from 16/04/2020
Quality product! Arrived within reasonable time during confinement. They respond to every message I left them during the day!! Very happy to have ordered from them!! I highly recommend!! Thanks again to France trampoline!!
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Aurore M.
Rating: 5 out of 5
following a purchase from 16/05/2020
Installation a bit difficult at the tensioners but excellent result and great purchase.
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Katrin K.
Rating: 5 out of 5
following a purchase from 17/05/2020
Hello, always quick info, super nice staff and fast delivery! Very happy to do it again. Greetings from the south ***
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Sophie D.
Rating: 5 out of 5
following a purchase from 28/04/2020
Good phone listening that allowed me to find the part easily
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Philipp S.
Rating: 5 out of 5
following a purchase from 18/05/2020
All good
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Gabi R.
Rating: 5 out of 5
following a purchase from 27/04/2020
Very good customer service, every email was responded to immediately. The trampoline is very stable and well made. However, a German description would have been helpful.
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Sandrine T.
Rating: 5 out of 5
following a purchase from 06/05/2020
High quality trampoline, received on time, nothing to do with those found in supermarkets like Decathlon. Not very easy to assemble but once installed everything is perfect.. I highly recommend France Trampoline.
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Beatriz U.
Rating: 5 out of 5
following a purchase from 27/04/2020
Everything is very good. Thank you.
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Nicolas W.
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good
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Sima B.
Rating: 5 out of 5
following a purchase from 08/05/2020
Serious provider, fast and uncomplicated delivery! Great product!
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Isabelle D.
Rating: 5 out of 5
following a purchase from 18/05/2020
Very good quality
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Olivier M.
Rating: 5 out of 5
following a purchase from 18/05/2020
Perfect
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Heike B.
Rating: 5 out of 5
following a purchase from 08/05/2020
That's how it must be. The product description on the homepage was clear and informative, so I immediately knew what to order. Delivery came as announced and fully matched the description. Price performance very good. We were totally satisfied, thank you. Anytime again.
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Elodie C.
Rating: 1 out of 5
following a purchase from 06/05/2020
My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. Indeed, after checking, your package was damaged during delivery by the carrier. The pallet had to be returned to our warehouse so that we could verify it before proceeding with its reshipment. Unfortunately, these procedures take time and we are sorry for this additional wait to receive your order, a wait independent of our will and which we sincerely regret. Please know that we are doing our best to get your package to you as quickly as possible. We will get back to you very soon to inform you of a new possible delivery date and we renew our apologies for these inconveniences. The France Trampoline team
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Caroline C.
Rating: 5 out of 5
following a purchase from 12/05/2020
Very good
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Cathy B.
Rating: 5 out of 5
following a purchase from 15/04/2020
Very difficult assembly, the instructions could be clearer
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Anja W.
Rating: 5 out of 5
following a purchase from 10/05/2020
The delivery time was faster than stated. ***
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Alban F.
Rating: 5 out of 5
following a purchase from 18/04/2020
Part not available on the day of the order but deadline respected
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Myriam M.
Rating: 5 out of 5
following a purchase from 29/04/2020
Very good. Product corresponds to the order. Thank you
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Veronique L.
Rating: 5 out of 5
following a purchase from 18/05/2020
Very good site
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Aurelio N.
Rating: 5 out of 5
following a purchase from 28/04/2020
Very good quality and service, the attention during the process from ordering to delivery is unmatched. I would definitely recommend it.
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Maryline P.
Rating: 5 out of 5
following a purchase from 10/05/2020
Very good quality trampoline. Excellent customer service as one package arrived open during delivery, several parts were missing and they were quickly resent. Thank you
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Romain R.
Rating: 5 out of 5
following a purchase from 19/05/2020
Good quality, easy assembly, just need to have several people to properly tension the cable
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Angéline L.
Rating: 5 out of 5
following a purchase from 22/04/2020
Very good product! My kids are fans!! Delivery time a bit long, but due to increased orders.. very good advice over the phone! Highly recommend! Plus, very good quality, nothing to compare with public trampolines!!
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Ingrid M.
Rating: 5 out of 5
following a purchase from 11/04/2020
Excellent product! Customer service is attentive! The children are delighted and so are the adults!!!
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Pierre A.
Rating: 5 out of 5
following a purchase from 29/04/2020
Nothing to say Delivery well organized with the driver. Easy assembly
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Arnaud H.
Rating: 5 out of 5
following a purchase from 17/05/2020
Fast delivery and very good product.
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Patricia F.
Rating: 5 out of 5
following a purchase from 24/04/2020
Very serious. Spare part available several years after the purchase of my trampoline
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Sandrine M.
Rating: 5 out of 5
following a purchase from 02/05/2020
Great, nothing to say.
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Serge P.
Rating: 5 out of 5
following a purchase from 04/02/2020
Jump'up 250 material and delivery: everything is OK
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Laetitia C.
Rating: 5 out of 5
following a purchase from 14/04/2020
very good sturdy trampoline, the kids love it!!
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Yvan B.
Rating: 5 out of 5
following a purchase from 23/04/2020
Quality product delivered on time as expected despite the health crisis. Quick response to emails. Very good overall service.
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Udo D.
Rating: 5 out of 5
following a purchase from 20/04/2020
Everything is perfect!
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Pierre A.
Rating: 5 out of 5
following a purchase from 02/05/2020
Shipment in accordance with my expectations. High shipping costs DPD, over *** euros.
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Merle J.
Rating: 5 out of 5
following a purchase from 14/05/2020
Everything really went great. Reliable communication via email. Always transparent. The product is also great!!
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Danièle D.
Rating: 5 out of 5
following a purchase from 14/05/2020
Reactive. Very kind on the phone - good quality product.
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Juliette T.
Rating: 5 out of 5
following a purchase from 24/04/2020
Excellent service from France Trampoline. Trampoline ordered during confinement and arrived before the date indicated on the site. Quality trampoline, sturdy and easy to assemble. I recommend!
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