Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2 and 5 stars

Reset filters

Joel P.

Published on 05/06/2020 à 14h37 following a purchase from 10/04/2020

very good service, impeccable delivery time, everything is perfect

Translated reviews

Helene S.

Published on 05/06/2020 à 13h47 following a purchase from 24/04/2020

meets our expectations

Translated reviews

Aurelie W.

Published on 04/06/2020 à 15h16 following a purchase from 18/04/2020

Very good product.

Translated reviews

Jean-Baptiste F.

Published on 04/06/2020 à 14h36 following a purchase from 23/04/2020

No other words than: Perfect!

Translated reviews

Matthias S.

Published on 04/06/2020 à 14h12 following a purchase from 20/04/2020

Everything worked out!

Translated reviews

Jean-Francois B.

Published on 04/06/2020 à 08h20 following a purchase from 19/04/2020

Clear order and follow-up. Fast delivery. Good quality product.

Translated reviews

Amélie B.

Published on 03/06/2020 à 21h26 following a purchase from 09/04/2020

Always very professional and quality product.

Translated reviews

Fabrice D.

Published on 03/06/2020 à 20h50 following a purchase from 22/04/2020

Translated reviews

Patrcik L.

Published on 03/06/2020 à 16h28 following a purchase from 22/04/2020

Very professional. Quick processing of the order as well as the reception of our purchase which is also of beautiful quality.

Translated reviews

Justin Z.

Published on 02/06/2020 à 19h38 following a purchase from 14/04/2020

Great product, deadlines respected, good buying guide! Thank you very much

Translated reviews

Atelier D.

Published on 02/06/2020 à 19h34 following a purchase from 21/04/2020

Very good

Translated reviews

Héloïse G.

Published on 02/06/2020 à 18h26 following a purchase from 17/04/2020

Good advice and quick response from customer service. For info, my trampoline is not of your brand and without the advice, I would have ordered a protective cushion that was too large

Translated reviews

Celine R.

Published on 02/06/2020 à 17h53 following a purchase from 09/04/2020

Very good

Translated reviews

Benedicte R.

Published on 02/06/2020 à 17h43 following a purchase from 10/04/2020

Excellent service

Translated reviews

Katharina L.

Published on 02/06/2020 à 17h16 following a purchase from 20/04/2020

Everything works top - quality super!

Translated reviews

Didier R.

Published on 02/06/2020 à 16h58 following a purchase from 21/04/2020

Quality product and fast delivery.

Translated reviews

Laurie S.

Published on 02/06/2020 à 09h27 following a purchase from 23/04/2020

The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!

Translated reviews

Response from France Trampoline Published on 27/04/2020

Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team

Isa D.

Published on 01/06/2020 à 21h11 following a purchase from 17/04/2020

Well-made assembly instructions and available customer service.

Translated reviews

Robert G.

Published on 01/06/2020 à 17h34 following a purchase from 10/04/2020

Top-notch after-sales service. Quality material. I recommend it without hesitation. I had a small issue with a part during assembly, the replacement was done easily and quickly. Excellent.

Translated reviews

Nacira S.

Published on 01/06/2020 à 16h22 following a purchase from 21/04/2020

Quality product, ultra-fast delivery

Translated reviews

Lionel M.

Published on 01/06/2020 à 14h51 following a purchase from 21/04/2020

Product conforms.

Translated reviews

Mathieu M.

Published on 01/06/2020 à 12h35 following a purchase from 21/04/2020

Very good service. The trampoline meets our expectations and is very sturdy. However, we fixed the legs in concrete because we have a lot of wind. Perfect!

Translated reviews

Matthieu P.

Published on 01/06/2020 à 11h51 following a purchase from 18/04/2020

Quality product, fast delivery

Translated reviews

Thierry Q.

Published on 01/06/2020 à 11h47 following a purchase from 21/04/2020

One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.

Translated reviews

Response from France Trampoline Published on 22/04/2020

Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team

Laetitia P.

Published on 01/06/2020 à 11h39 following a purchase from 14/04/2020

Good

Translated reviews

Audrey H.

Published on 01/06/2020 à 11h37 following a purchase from 05/04/2020

Excellent product. The protective cushions disintegrate much less quickly than those from China. Sure, it costs more, but I return to France Trampoline for the quality!

Translated reviews

Christian P.

Published on 01/06/2020 à 10h43 following a purchase from 20/04/2020

Very good

Translated reviews

Francois B.

Published on 01/06/2020 à 10h39 following a purchase from 22/04/2020

Quality product, fast delivery... the best of trampolines

Translated reviews

Jean D.

Published on 01/06/2020 à 10h19 following a purchase from 07/04/2020

Nothing to report, everything was perfect

Translated reviews

Elisabeth E.

Published on 01/06/2020 à 09h28 following a purchase from 19/04/2020

Everything is perfect

Translated reviews

Laure B.

Published on 31/05/2020 à 21h36 following a purchase from 09/04/2020

The spare parts for my trampoline met my expectations.

Translated reviews

Benoit S.

Published on 31/05/2020 à 20h20 following a purchase from 08/04/2020

very good quality of the trampoline as well as a very good responsiveness of the France trampoline team for customer service despite the confinement conditions.

Translated reviews

Fabrice L.

Published on 31/05/2020 à 19h11 following a purchase from 17/04/2020

Excellent service and the product is of quality!

Translated reviews

Rachel Q.

Published on 31/05/2020 à 18h17 following a purchase from 18/04/2020

Very good service

Translated reviews

Alessandro P.

Published on 31/05/2020 à 18h11 following a purchase from 12/03/2020

I searched many sites for spare parts for my trampoline and managed to find them all on Salt'In Italy: an embarrassing choice and many possibilities for customization and improvement of the parts literally changed my trampoline. Unfortunately, the Covid emergency delayed the delivery but my patience was rewarded with a very welcome gift! Customer service also gave me the option to cancel the order but I preferred to wait since the parts I found were unique in their kind.

Translated reviews

Olivier S.

Published on 31/05/2020 à 17h39 following a purchase from 07/04/2020

Very responsive, product conforms to the description

Translated reviews

Benquet S.

Published on 31/05/2020 à 16h29 following a purchase from 08/04/2020

Very good

Translated reviews

Eric M.

Published on 31/05/2020 à 15h33 following a purchase from 16/04/2020

Very good. Delivered very quickly

Translated reviews

Sébastien C.

Published on 31/05/2020 à 15h27 following a purchase from 11/04/2020

Very good

Translated reviews

Frederic C.

Published on 31/05/2020 à 15h25 following a purchase from 11/04/2020

Compliant with the description and received quickly

Translated reviews