France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Order of parts from customer service for trampoline. Good advice on the phone, efficient and received quickly. (The net posts are sold in 2 parts of your choice... don't hesitate to call customer service)
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Bruno L.
Rating: 5 out of 5
following a purchase from 15/05/2019
Following a defect that appeared after 8 months of use on a jumping mat, I contacted customer service providing the corresponding photos. They immediately responded and proposed an exchange under warranty. About a week between my complaint and the receipt of the new mat. Nothing to complain about, excellent service.
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Magali R.
Rating: 1 out of 5
following a purchase from 11/05/2019
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
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Response from France Trampoline
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
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Michèle M.
Rating: 5 out of 5
following a purchase from 14/05/2019
Perfect sale
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Janine W.
Rating: 5 out of 5
following a purchase from 28/05/2019
Quick response by email, uncomplicated process, fast delivery
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Michel P.
Rating: 5 out of 5
following a purchase from 14/05/2019
Very good quality trampoline, sturdy, conforms to the description. Suitable for both adults and children. Assembly without problems but you need to take the time to follow the instructions. Fast delivery.
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Stephane L.
Rating: 1 out of 5
following a purchase from 30/04/2019
Delivery delay without any explanation
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
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Severine B.
Rating: 5 out of 5
following a purchase from 12/05/2019
The product meets my expectations and the delivery was very fast
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Louis L.
Rating: 5 out of 5
following a purchase from 11/05/2019
Very good product, excellent assembly instructions, received in a neat package, NOTHING TO COMPLAIN ABOUT!!!!!
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Nicole K.
Rating: 2 out of 5
following a purchase from 11/05/2019
Long delivery time. Trampoline tent, one of the arches with elastic broke
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to [email protected] so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team
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Lysiane S.
Rating: 5 out of 5
following a purchase from 12/05/2019
Perfect
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Jonathan C.
Rating: 5 out of 5
following a purchase from 07/05/2019
Without any issues, I highly recommend this site, quality product, excellent service, easily reachable by phone, I will return with my eyes closed
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Olga H.
Rating: 5 out of 5
following a purchase from 26/05/2019
Very fast delivery. The product has very good quality...
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Sabine M.
Rating: 5 out of 5
following a purchase from 12/05/2019
Very responsive. Very good site
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Eric H.
Rating: 5 out of 5
following a purchase from 01/05/2019
Always perfect!!!
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Caroline G.
Rating: 5 out of 5
following a purchase from 11/05/2019
Easy, clear and quick order, everything went well
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Guillaume M.
Rating: 5 out of 5
following a purchase from 12/05/2019
Super good quality! Easy to assemble
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Guido C.
Rating: 5 out of 5
following a purchase from 25/04/2019
Perfect for my experience
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Fabio T.
Rating: 5 out of 5
following a purchase from 12/05/2019
Timely and precise delivery. Good product as indicated on the site. Clear and comprehensive explanations of the features. I can only be happy! Thank you
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Jean Maurice L.
Rating: 5 out of 5
following a purchase from 09/05/2019
good
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Fabienne M.
Rating: 5 out of 5
following a purchase from 09/05/2019
Product as described, fast shipping.
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Dirk S.
Rating: 5 out of 5
following a purchase from 23/04/2019
Very good product. Always nice contact by phone for inquiries. Can be recommended without reservation. Thank you very much -
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Anne-elizabeth S.
Rating: 5 out of 5
following a purchase from 23/04/2019
Very serious company. The advice is of quality and the phone reception is very pleasant.
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Sébastien D.
Rating: 5 out of 5
following a purchase from 25/04/2019
Fast shipping and very good quality, the cushions are well padded.
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Valerie L.
Rating: 5 out of 5
following a purchase from 09/05/2019
Very efficient online order. A knowledgeable advisor who guided me well. Thank you
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Stephanie D.
Rating: 5 out of 5
following a purchase from 21/04/2019
Good order tracking. Fast delivery. Quality of products very satisfactory.
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Martine S.
Rating: 5 out of 5
following a purchase from 07/05/2019
you are wonderful... since I simply wanted to: 1. change the mat, 2. buy the green spring cover. 3. buy the safety net. And I ended up with a brand new trampoline ;o)) thanks for the good advice.
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Beatrice I.
Rating: 5 out of 5
following a purchase from 06/05/2019
Good product
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Pierre B.
Rating: 5 out of 5
following a purchase from 08/05/2019
Package arrived quickly without issues at the relay point
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Veronique L.
Rating: 5 out of 5
following a purchase from 07/05/2019
very good product, 1 hour of assembly with 4 quality materials, the children are delighted
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Christelle R.
Rating: 5 out of 5
following a purchase from 07/04/2019
Very good. Good product. Perfect delivery
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Sonia M.
Rating: 5 out of 5
following a purchase from 06/05/2019
Everything is great, the delivery time, the material comes complete and organized, the instructions are clear and the quality is excellent. I am delighted. I recommend it.
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Sylviane P.
Rating: 5 out of 5
following a purchase from 02/05/2019
really very satisfied
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Caroline R.
Rating: 5 out of 5
following a purchase from 02/05/2019
Very good phone contact, good advice. Perfect delivery. Assembly quite long but very well explained in the manual, no bad surprises if you take the time to read the steps. Perfect trampoline that delights the whole family!
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Antoine D.
Rating: 5 out of 5
following a purchase from 03/05/2019
Super communication, quick deadlines, professional delivery!
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Sébastien L.
Rating: 5 out of 5
following a purchase from 02/05/2019
Delivery within the scheduled time slot. No issues
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Paule B.
Rating: 5 out of 5
following a purchase from 29/04/2019
Fast shipping and product meets expectations
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Erell D.
Rating: 5 out of 5
following a purchase from 05/05/2019
The product seems to be of very good quality. Fast delivery.
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Flo M.
Rating: 5 out of 5
following a purchase from 25/04/2019
Super product
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Hans L.
Rating: 5 out of 5
following a purchase from 19/05/2019
Very good communication in advance by email, short delivery time, top goods, I am very satisfied.
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