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M
Rating: 5 out of 5
Very good Good site ergonomics
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2 and 5 stars
Reset filtersE
Rating: 5 out of 5
The order was placed by phone. Friendly, pleasant and good advice staff. The only "hic" is not the responsibility of France Trampoline but of the carrier DPD who never contacted me and left the packages in front of my gate in my absence. Fortunately, I wasn't away for the weekend. I expressed my "surprise" to them.
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A
Rating: 5 out of 5
Very happy. The package arrived very quickly and the zip line is great.
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B
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Great accessories for trampoline
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M
Rating: 5 out of 5
Very good quality and fast delivery
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A
Rating: 1 out of 5
After a month, I am still waiting for my order and customer service is poor and slow
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Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
J
Rating: 5 out of 5
Very satisfied with my purchase.
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S
Rating: 5 out of 5
Very good communication. I am very satisfied.
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Y
Rating: 5 out of 5
France Trampoline spontaneously decided to replace the jumping mat of a large trampoline due to the presence of a hole that appeared 3 months after the expiration of the legal 2-year warranty. Only the shipping costs were at my expense. Shipment was made quickly. Kudos for the quality of your customer relationship.
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F
Rating: 5 out of 5
A top customer service. I was surprised by the understanding and kindness of France Trampoline. Several times I was helped and well advised beyond my expectations. I asked little and received a lot. Thank you, you deliver high-quality services.
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Y
Rating: 5 out of 5
Effective!
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R
Rating: 5 out of 5
Responsive, quality products
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P
Rating: 5 out of 5
Quality of products, follow-up and delivery. Flawless process!
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M
Rating: 5 out of 5
Quality customer service. France trampoline has always responded to our requests quickly and they are very professional.
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D
Rating: 5 out of 5
Very good quality, good assembly instructions.
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A
Rating: 5 out of 5
Great 👍 exactly what we were looking for, a real simple zip line
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A
Rating: 1 out of 5
The cover was delivered without the springs.
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Response from France Trampoline
Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team
P
Rating: 5 out of 5
MATERIAL AND DELIVERY COMPLIANT
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R
Rating: 5 out of 5
Good description, helpful, fast delivery
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S
Rating: 5 out of 5
The climbing dome is an absolute hit. Our kids love it, and all the neighborhood kids do too :-). I would buy it again anytime.
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S
Rating: 5 out of 5
Everything worked perfectly - the homepage is absolutely clearly structured and the entire ordering process went excellently. The delivery was super punctual and careful
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V
Rating: 5 out of 5
Nothing to say
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T
Rating: 5 out of 5
Good products, cleanly processed, accessible customer service, delays can occur
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B
Rating: 5 out of 5
Quality of products is there, responsive after-sales service, attentive and very professional, I am satisfied with my purchases on this site.
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S
Rating: 5 out of 5
Very good! Very satisfied, the kids too
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P
Rating: 5 out of 5
The site is very educational for choosing spare parts suitable for the trampoline model to be renovated. Fast delivery.
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S
Rating: 5 out of 5
-
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B
Rating: 5 out of 5
NOT YET ASSEMBLED. We put the old one, a bit damaged, and we will probably wait to set up the new one...
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I
Rating: 5 out of 5
Website makes ordering easy. Super fast delivery. Good packaging.
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C
Rating: 5 out of 5
Order shipped quickly. Easy to install, need a ratchet strap for tension. Detailed documentation, quality material. I had the choice between France Trampoline and a Chinese site, even if it is also made in China, it is of good quality. And it supports a Bordeaux company, let's buy French when possible.
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C
Rating: 5 out of 5
Very good product. During delivery, the boxes arrived torn but customer service reacted very quickly and the trampoline came back in very good condition.
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M
Rating: 5 out of 5
Order conforms, everything is great, I recommend
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J
Rating: 5 out of 5
I ordered a goal wall for the trampoline and am completely satisfied! The ordering process was straightforward, the delivery was fast and reliable. The quality of the goal wall is top - stable, well-made and perfect for playing in the garden. All in all, a clear A! Highly recommended!
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M
Rating: 5 out of 5
Efficient feedback and quick order dispatch. All material is okay!
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C
Rating: 5 out of 5
Fast and efficient. Following a question by email, the service called me back very quickly.
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F
Rating: 5 out of 5
Perfect. Responsive, attentive, and parts always available to bring the trampoline back to life. Both kids and adults are delighted.
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E
Rating: 5 out of 5
Very wide choice of spare parts
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I
Rating: 2 out of 5
It's the right size but my trampoline is green (wowhh390) and I received a net with blue, so once installed, the colors are mismatched. Too bad
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N
Rating: 5 out of 5
Perfect
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