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P
Rating: 5 out of 5
compliant
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2 and 5 stars
Reset filtersM
Rating: 1 out of 5
I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...
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Response from France Trampoline
Dear Sir or Madam, After verification, your order containing a protective cover for a round trampoline 3m60 is marked as delivered via Mondial Relay in October 2024 according to the delivery tracking, and since then, we have not received any new orders from you. We kindly ask you to contact our customer service so that we can clarify your request. The France Trampoline team.
D
Rating: 5 out of 5
Very good service Nothing to say
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Z
Rating: 5 out of 5
We placed an order with Jump'in Spain and had a problem with the delivery of the trampoline. But the company took full responsibility for the problem and offered us compensation. We are very satisfied with the treatment and the compensation received.
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T
Rating: 5 out of 5
I am very satisfied with the purchase and quality of the product. I live in the south and the trampoline will be exposed to the sun, we will see if it holds up. The only downside, I was not informed of the delivery knowing that the second passage is charged *** euros, fortunately I was at home. Assembly well explained, I assembled it all by myself in half a day, quality is there and the kids are satisfied
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C
Rating: 5 out of 5
Very happy with France trampoline, a little less with the carrier. Thank you
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Response from France Trampoline
Dear Sir or Madam, we thank you for your positive feedback on our brand. Customer service is available to receive your experience feedback in order to better satisfy you in the future. The France Trampoline team
C
Rating: 5 out of 5
Very good quality material, completely meets our expectations!! I recommend!!
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L
Rating: 5 out of 5
top
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E
Rating: 5 out of 5
We received the order in perfect condition, the shipping was quite fast and easy. The children are delighted with the new trampoline, it is much better than the previous one from another brand.
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E
Rating: 5 out of 5
Simplicity in ordering and great efficiency in processing the order and shipping.
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A
Rating: 5 out of 5
The order process went perfectly well
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M
Rating: 5 out of 5
Trampoline purchased in March 2023. We are delighted with the quality of the trampoline. Moreover, we had a problem during delivery (due to the delivery person and not France trampoline) and customer service was excellent. We recommend.
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S
Rating: 5 out of 5
Fast delivery, quality material
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P
Rating: 5 out of 5
very responsive team and very good products
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N
Rating: 5 out of 5
Following a warranty request, the France trampoline team was very responsive and sent me the damaged items very quickly
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S
Rating: 5 out of 5
Fast shipping and good value for money.
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G
Rating: 5 out of 5
Product as described and delivered very quickly, despite the Christmas period.
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C
Rating: 5 out of 5
Excellent
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J
Rating: 5 out of 5
Very good
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B
Rating: 1 out of 5
I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.
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Response from France Trampoline
Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team
D
Rating: 5 out of 5
It was delivered quickly and competently. Even when I encountered a delivery problem, it could be resolved quickly. Everything is very nice and seems to be of very good quality. It is a really nice Christmas gift.
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M
Rating: 5 out of 5
Although intuitive and well illustrated, the assembly instructions lack explanations in Italian
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P
Rating: 5 out of 5
Thank you, very good product, easy installation, very clear instructions
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E
Rating: 5 out of 5
Very effective 👌👌👌
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O
Rating: 5 out of 5
Very good. The tensioner is, however, mandatory
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C
Rating: 5 out of 5
Speed and quality of the products
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G
Rating: 5 out of 5
Very good product, however I had two broken hooks from the protective cover
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J
Rating: 5 out of 5
Delivery is compliant, quality product.
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F
Rating: 5 out of 5
Ordered very well as well as the super fast delivery
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J
Rating: 1 out of 5
I had to reorder products even though it was a break under warranty.
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Response from France Trampoline
Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team
P
Rating: 5 out of 5
Package content is compliant. Waiting for setup.
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L
Rating: 5 out of 5
Speed of delivery. Ease of contact and getting feedback from customer service.
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B
Rating: 5 out of 5
Advice taken by phone allowing me to verify the necessary material. I hadn't ordered the hoops with the net; I had to place another order but delivery was free this time... THANK YOU
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M
Rating: 5 out of 5
During my phone call, I was guided and very well advised by a caring hostess who helped me avoid a misinterpretation; this is the second time I have contacted you and everything went well each time... Thank you and well done! Best regards
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F
Rating: 5 out of 5
Everything is perfect
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S
Rating: 5 out of 5
Very good and fast
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B
Rating: 5 out of 5
Fast delivery. Good quality product. I am very satisfied with my purchase on your site.
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J
Rating: 5 out of 5
You're good
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M
Rating: 5 out of 5
Very good.
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I
Rating: 5 out of 5
Fast shipping and simple, accessible tracking.
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