Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 2 and 5 stars

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Bénédicte T.

Published on 08/08/2023 à 21h46 following a purchase from 11/07/2023

Product in line with our expectations. Our children are delighted with the climbing dome.

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Baptiste M.

Published on 08/08/2023 à 17h39 following a purchase from 17/07/2023

Very good product

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Heinz R.

Published on 08/08/2023 à 16h22 following a purchase from 23/06/2023

Everything went smoothly, fast delivery

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David-Alexandre I.

Published on 08/08/2023 à 15h39 following a purchase from 14/07/2023

New tarp without problems, responsiveness of the team, thank you,

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Camille B.

Published on 08/08/2023 à 13h55 following a purchase from 16/07/2023

I bought a 3m trampoline, my 5-year-old daughter loves it! It took a bit long to assemble (but we are not very handy...). And we broke a stake to plant in the ground for stabilization because the ground is too dry in summer. Overall it seems to be of good quality. It is noted in the user guide that you should not leave several children on the trampoline, but frankly, it's impossible to enforce. We use it with up to 3 children aged 5-6 (under supervision). A neighbor recommended this brand to us.

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Béatrice P.

Published on 08/08/2023 à 13h12 following a purchase from 18/07/2023

Reliability of information. Product compliant and delivered quickly.

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Fabrice R.

Published on 08/08/2023 à 11h58 following a purchase from 19/07/2023

Product in accordance with the order. Perfect timing. I recommend.

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Laurent A.

Published on 08/08/2023 à 10h31 following a purchase from 17/07/2023

Very fast delivery

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Catherine J.

Published on 08/08/2023 à 09h21 following a purchase from 17/07/2023

Very good

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Jean R.

Published on 08/08/2023 à 08h15 following a purchase from 14/07/2023

PERFECT!

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Celine F.

Published on 07/08/2023 à 21h46 following a purchase from 17/07/2023

Fast shipping. Customer service attentive, very professional and very friendly. We hope the quality will be up to par because the previous net lasted barely 3 years with a tear that suggested a manufacturing defect 😔.

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Etienne C.

Published on 07/08/2023 à 19h44 following a purchase from 17/07/2023

From ordering to installation, everything went well as usual with this site. Top phone advice, impeccable material, you can go there with your eyes closed. Thanks again to your team.

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Louis G.

Published on 07/08/2023 à 18h18 following a purchase from 17/07/2023

Compliant and fast shipping.

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Robert D.

Published on 07/08/2023 à 18h13 following a purchase from 13/07/2023

Good product in accordance with our request. Perfect delivery as expected.

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René M.

Published on 06/08/2023 à 21h17 following a purchase from 27/06/2023

Very good

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Bruno D.

Published on 06/08/2023 à 15h11 following a purchase from 16/07/2023

Impeccable. Thank you for detecting the error I made in my order. You are super professional!

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Baptiste L.

Published on 04/08/2023 à 14h32 following a purchase from 09/07/2023

Fast and compliant shipping.

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Sophie A.

Published on 04/08/2023 à 11h41 following a purchase from 09/07/2023

This provider is very serious

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Rodrique Clijsen C.

Published on 04/08/2023 à 08h25 following a purchase from 11/07/2023

Easily accessible by phone and very useful for sorting the safety net

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Fabresse G.

Published on 03/08/2023 à 20h32 following a purchase from 01/07/2023

I bought my second-hand trampoline, all spare parts are available. After ordering the parts, someone contacted me to make sure they were the right ones before shipping. Fast and efficient

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Antoine P.

Published on 03/08/2023 à 19h27 following a purchase from 12/07/2023

Serious and efficient provider

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Stephanie M.

Published on 03/08/2023 à 12h39 following a purchase from 04/07/2023

Always a good experience working with France Trampoline. I like to order by phone and I always deal with someone pleasant, it is handled quickly, there is good follow-up and the products are of quality.

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Nicolas D.

Published on 03/08/2023 à 12h28 following a purchase from 11/07/2023

Nothing to report

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Gregory E.

Published on 02/08/2023 à 19h36 following a purchase from 05/07/2023

Great, feedback from customer service on the online site!!! Thank you again

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Maurice S.

Published on 02/08/2023 à 18h49 following a purchase from 13/07/2023

Very responsive to change a damaged item.

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Odile B.

Published on 02/08/2023 à 17h46 following a purchase from 12/07/2023

An extremely efficient after-sales service: I was called back very quickly, very attentive, a solution was found immediately easily with supporting advice, I recommend without moderation! A huge thank you to the team!

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Francoise G.

Published on 02/08/2023 à 13h16 following a purchase from 11/07/2023

Fast delivery with appointment: convenient

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Benoit G.

Published on 02/08/2023 à 12h50 following a purchase from 30/06/2023

Good on the phone, but I first ordered a trampoline net on the site.... and after a month, seeing nothing coming, I contacted by phone where I learned that it was no longer available.... I was directed to another cheaper net that I received, but to install it I had to undo the knots to attach it (send the non-knotted ties).

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Response from France Trampoline Published on 04/07/2023

Hello, We sincerely apologize for the inconveniences you encountered during your shopping experience. We acknowledge that the situation you experienced does not reflect our usual service standards. We want to clarify that the trampoline net you initially ordered should have been removed from our site, as it was no longer available. The error is on our part and we fully understand how frustrating this can be for you. Regarding the replacement net you received, we regret any misunderstanding regarding the installation. In reality, it is not necessary to undo the knots to attach the net. You just need to make a simple loop with the elastic in the net strap for a correct and secure installation. We remain at your disposal for any questions, you can contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9:00am to 12:15pm and from 1:45pm to 5:30pm, Monday to Friday. Best regards; The France-Trampoline team

François Y.

Published on 02/08/2023 à 11h49 following a purchase from 04/07/2023

Total quality supply

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Eric B.

Published on 01/08/2023 à 21h22 following a purchase from 11/07/2023

Fast delivery, excellent quality product

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Quentin B.

Published on 01/08/2023 à 20h36 following a purchase from 10/07/2023

Great

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André F.

Published on 01/08/2023 à 14h37 following a purchase from 10/07/2023

Very happy with my purchase, installation is quite easy, our little grandchildren love it!

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Yannick B.

Published on 01/08/2023 à 14h19 following a purchase from 10/07/2023

Nothing to report. All good

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Sandrine-Patrick L.

Published on 01/08/2023 à 11h43 following a purchase from 11/07/2023

Not installed yet... but the quality is impeccable

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Sylviane V.

Published on 01/08/2023 à 09h57 following a purchase from 05/07/2023

Availability, friendliness, and professionalism during a phone exchange for advice. Order received in a timely manner.

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Cyrielle D.

Published on 31/07/2023 à 21h34 following a purchase from 11/07/2023

Real + to be able to order spare parts!

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Jean-Edouard N.

Published on 31/07/2023 à 16h57 following a purchase from 10/07/2023

perfect

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Remy H.

Published on 31/07/2023 à 16h47 following a purchase from 09/07/2023

Very satisfied with my order. The quality is there. The assembly is long but not as complicated as some reviews suggest. Both children and adults are delighted!

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Sabrina M.

Published on 31/07/2023 à 16h30 following a purchase from 18/06/2023

Fast delivery. Good workmanship. Top quality

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Didier D.

Published on 31/07/2023 à 15h43 following a purchase from 08/07/2023

Very easy for ordering and speed of receipt

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