Customer reviews of France Trampoline

Hello, Please feel free to send us photos of your swing installation on your dome. This item has not changed for years and it was simple to adjust so that the little ones could play with it in the dome. Best regards, The France Trampoline team.

Hello, We apologize for the inconvenience caused by this delivery delay. Our customer service has tried to push as much as possible for the delivery to happen as quickly as possible. The local delivery agency is experiencing a backlog of packages to deliver and is trying to resolve the situation as quickly as possible. Best regards, The France Trampoline team

Dear Sir,
Our customer service has received your request and has been in contact with you regarding this for several days.

We have been waiting for your IBAN to process your refund, but it has not been received.
In the meantime, the overpayment has been used at your request for the purchase of a new spare part for your trampoline.

As you have rightly noted, the fiberglass arches purchased as spare parts are delivered without connecting rubber.

Best regards

Hello Madam, we have taken into account your current comment from Friday 15/05/26. Our customer service was closed during this Ascension weekend this year. Your request was processed on Monday 18/05 with the sending of the missing item via Mondial Relay and it was delivered on 19/05 at the relay point. We hope that despite these inconveniences, you are now satisfied with the products received. Would you like to update your customer comment perhaps? Best regards, The France Trampoline team.

Hello,

Thank you for your feedback. You can consult the instructions in PDF format in the 'My instructions' tab of your customer area. It is perfectly normal to have different lengths of arcs.

Best regards,

Hello, We apologize for the delay in sending the missing part. Rest assured that we have followed up with the order preparation service and you will receive this item as soon as possible now via order FT271846. We again apologize for the inconvenience. The France Trampoline team.

We are sorry to hear that the assembly took more time than expected and was so complicated. We still hope that you can now fully enjoy your trampoline and have a lot of fun with it.

Your France Trampoline Team

Hello,

We are sorry for this misunderstanding. Indeed, the arches are not included with the textile net alone and must be ordered separately. This information is also indicated on the product sheet.

Best regards,

Hello,

Thank you for your feedback. Unfortunately, we do not understand what you are missing. Could you please get back to us?

Best regards,

The reference you ordered corresponds to the model purchased. Therefore, we do not understand the origin of the problem encountered.
We remain at your disposal to identify the problem.

Hello,

Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.

We apologize for the inconvenience caused.

Hello,

Thank you for taking the time to share your feedback regarding the 45 m zip line.

We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.

To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.

We remain at your disposal and thank you again for your contribution to our continuous improvement process.

Best regards, The France Trampoline team.

Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.

Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team

We are sorry that you were not satisfied with a cable car brake. We will ask customer service to contact you again to review your request for a replacement of the item.

Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.

Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team

Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,

Hello, We apologize for the inconvenience caused. We completely understand your frustration, especially when the address is served by a bridge. Unfortunately, carriers like DPD and Chronopost systematically apply a surcharge that can vary from 20 to 25 for deliveries to island areas, whether there is a bridge or not. These fees are defined by their pricing grids, which we unfortunately do not have control over. Best regards,

Please excuse the inconvenience with the delivery person. If needed, you can feel free to contact customer service directly by phone or email. The carrier does not always contact us when there is a problem with your delivery. Since he is in contact with you via email, he asks you directly for information. It is important that you check your emails regularly when a delivery is pending.

Hello Madam, If you made a mistake on the model of the net you can always request a return of it. Do not hesitate to call us if you need advice! Best regards,

Hello, Thank you for your message. We are sorry for the problem encountered and for the response times from the carrier. A return has indeed been made to this day! Best regards,

Hello, We are sorry that you encountered difficulties assembling the Mirage trampoline. Please feel free to call us or send us an email if you need help. Best regards,

Hello, We are sorry to hear that you were not satisfied with your experience. It seems that our explanations regarding the installation of the protective skirt were not well understood, and we regret that. We want to reassure you: this is a product we sell every year, and we generally do not have feedback indicating a particular difficulty in installing it. Our team remains available if you need more detailed assistance.

Hello, We apologize for this inconvenience, but the 8-day deadline at the relay point is a rule set by Mondial Relay and applies to all packages, regardless of the brand. Unfortunately, we have no control over this duration. We advise you to closely monitor the delivery tracking for future orders to avoid this kind of situation. Best regards,

Hello, We are sorry to hear that the wooden zip line seat does not fully satisfy you. Please note that it is also available in a plastic version, which offers a different texture and may be more suited to your needs. Do not hesitate to contact us if you wish to proceed with an exchange or obtain more information. Best regards,

Hello, We are sorry to hear that some bars arrived broken. In case of damage upon delivery, do not hesitate to raise reservations with the carrier and contact us quickly with photos of the problem. This allows us to manage the situation effectively and offer you an appropriate solution. Best regards,

Hello, we have noted your comment and regret that you did not read the product data sheet for the fiberglass arches purchased as spare parts. We do specify that these arches are not to be connected with a rubber band during replacement. This is mentioned in bold and underlined in the product description for your information. Rest assured that this system (which has been in place for several years) allows all our customers to keep their net normal and child-safe. The Trampoline Technik Team

Dear Sir or Madam, After verification, your order containing a protective cover for a round trampoline 3m60 is marked as delivered via Mondial Relay in October 2024 according to the delivery tracking, and since then, we have not received any new orders from you. We kindly ask you to contact our customer service so that we can clarify your request. The France Trampoline team.

Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team

Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team

Sir, Madam, we understand your message, as your order is blocked at the agency in Barcelona, waiting to be sent to the final delivery agency and then to your locality. However, as explained with customer service, due to local flooding around Valencia, your city is currently inaccessible for deliveries. We also find this problematic, but we must wait for the situation to normalize and for the carriers to obtain authorization to circulate again. Please know that the carriers also have little interest in holding your order; they need the space to work and move their goods daily. We appreciate your patience. Take care, The JUMP IN SPAIN team.

Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.