The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I ordered a cover and springs and there are no springs
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team
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Benoit G.
Rating: 1 out of 5
following a purchase from 02/05/2023
The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.
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Response from France Trampoline
Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at [email protected]. Best regards, The France Trampoline team
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Nicolas R.
Rating: 1 out of 5
following a purchase from 26/01/2023
The service was perfect, delivery on time, it's the product that doesn't keep its promise
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Response from France Trampoline
Hello Sir, we have taken your message into account. Please do not hesitate to contact our service by phone or email to share your comments on the product received. We have not received any comments from you regarding the item you consider unnecessary. Best regards, France Trampoline
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Fabrice O.
Rating: 2 out of 5
following a purchase from 05/12/2022
It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;
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Response from France Trampoline
Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.
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Brigitte C.
Rating: 1 out of 5
following a purchase from 22/11/2022
a bit disappointed that an order placed on FRANCE Trampoline arrives from China
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Response from France Trampoline
Hello, Today the only trampolines manufactured in Europe on our website are our trampolines for professionals: https://france-trampoline.com/fr/trampoline/1403-trampoline-professionnel-pro-one-265-carre-3700730454469.html https://france-trampoline.com/fr/trampoline/1576-trampoline-professionnel-pro-one-365-rectangulaire-3700730425551.html Historically, our trampolines were manufactured in Vendée, France, but 15 years ago we had to make the decision to relocate our production, to continue to keep our business alive. We took our time to find a reliable partner meeting our specifications and capable of reproducing our trampolines while maintaining the same level of quality. We share your wish to support the French industry and in this perspective we created a subsidiary that creates custom nets for homes and catamarans Loftnets (our workshops are located in Bordeaux): https://www.loftnets.com/fr/ To date, there is no French company that manufactures leisure trampolines. We remain at your disposal for any further information. Sincerely, The France Trampoline team
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Virginie F.
Rating: 1 out of 5
following a purchase from 02/10/2022
Hello, I still have not received my order which dates back to September. Consequently, my trampoline is still not covered.
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Response from France Trampoline
Hello, As explained during our many exchanges, the carrier Mondial Relay encountered a problem with your shipment. According to their general sales conditions (GSC), they have a maximum of 15 days from the date we filed our complaint to determine whether the package is lost or not. After several follow-ups, but having received no response from them on the 15th day, we proceeded to resend your order via another carrier at our expense. Please note that when you select a carrier, you accept their GSC, which are accessible from our GSC. Indeed, you accept our GSC when validating your order. We remain at your disposal for any further information. The France Trampoline team
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Marion A.
Rating: 1 out of 5
following a purchase from 26/03/2022
We installed the bags this weekend… mediocre quality, you fill one bag and it cracks… result, 3 cracked sausages. Move along
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Response from France Trampoline
Hello, We are sorry to hear that you are experiencing a problem with your weighting bags purchased in March 2022. Our weighting bags, made of thermally welded PVC, are designed to hold 14 liters of water or 23 kg of sand. Can you tell us how you filled your bags? Where did your bags crack? Please feel free to contact our customer service, either by email at [email protected], or by phone, Monday to Friday from 9am to 12:15pm or from 1:45pm to 5:30pm. You can also send us photos to illustrate the problem encountered, in order to quickly find a solution. The France Trampoline team
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Alexandre T.
Rating: 1 out of 5
following a purchase from 29/12/2020
Your product is absolutely not of quality. The seams are coming apart one by one... 0/20. You are putting children in danger. Your fabric is not secure: especially at the seams. They are not strong.. I advise you to invest in reinforcing the seams. Best regards.
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Response from France Trampoline
Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT
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Charlene M.
Rating: 1 out of 5
following a purchase from 18/08/2021
We installed the equipment this spring while scrupulously following the instructions, but this summer the bottom strap broke suddenly while my children are young and light. Not even 6 months of installation with little use. Given the selling price, it is really poor quality.
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Response from France Trampoline
Hello, We have taken your comments regarding the slackline into account. We are disappointed to read, after a year and a half (and not 6 months), that your experience is not more positive. Indeed, we have only received positive feedback on this product range and we are very happy with its quality and long-term resistance. As explained during our email exchange, it seems that the tree protectors, provided with the strap, were not installed when setting up your slackline, which caused the bark of the tree to rub against the strap, resulting in the tear. Despite this poor installation, we have exceptionally sent you a replacement strap under warranty. Don't forget that our customer service is available from Monday to Friday by email or by phone from 9:00 AM to 12:15 PM and from 1:45 PM to 5:30 PM. Best regards,
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Cyril P.
Rating: 1 out of 5
following a purchase from 28/07/2022
Strap to tighten the zip line is useless. The length of the strap is too short for the circumference of a tree. Impossible to tighten my 50m zip line. The ratchet of the strap is of poor quality, it's a toy, in short, I lost ***€.
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Response from France Trampoline
Hello, Thank you for your feedback. Indeed, we forgot to mention the length of the strap and the maximum circumference of the tree on the product sheet. That said, we are surprised by your feedback as we have never had sizing issues with this item since it has been on sale. The tension strap measures 4.00m and is suitable for a tree with a maximum diameter of 3.00m. This information is now available on the site. Please do not hesitate to contact our customer service if you need more information.
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Benoit A.
Rating: 2 out of 5
following a purchase from 17/07/2022
Good product, a torture to assemble but maybe I just got a bad number. You really need to review your assembly process and the manual which can be confusing at certain stages. When you ask to put lubricant to assemble the base arches (personally I had to bring out the 5kg hammer to do the job, more than the W40), it means you do not master your assembly tolerances and your suppliers. As for the pliers provided with the material, it's a joke, usable only by people with calluses on their hands. Embarrassing for a company that claims to be a trampoline leader with strong experience for 30 years... you need to stop the DIY and believe that your customers have the build of a rugby player, especially given the price paid. Decathlon products are cheaper and simpler to assemble, even if assembled in China.
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Response from France Trampoline
Dear Sir or Madam, We have taken your feedback on your experience assembling the Ovalie 360 trampoline into account. We are quite surprised by the efforts mentioned to assemble this small oval trampoline. It is necessary to have parts manufactured to the exact specifications for good resistance over several years. Sometimes, it is indeed necessary to force a bit for the trampoline frame, but this only reinforces the fitting of the parts. Our competitor offers products that are easy to assemble thanks to a lightweight structure, but the longevity will not be the same either. Rest assured that your efforts are not in vain and your children will be able to enjoy their trampoline for a long time. France Trampoline.
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Cécilia R.
Rating: 2 out of 5
following a purchase from 09/07/2022
I quickly received the packages containing the trampoline, the assembly booklet is not always easy to understand, I had to watch tutorials on the internet which sometimes did not explain the same thing. the very very large - the edge cushion that protects the metal structure: the foam is very thin and the edges always rise and do not cover the structure properly, my son got injured because of that. Moreover, the ends where the net is attached being semicircular do not allow it to hold properly. I really thought I was getting a high-quality item by buying from France trampoline but I am very disappointed with the material I chose.
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Response from France Trampoline
Hello Sir, We have taken your various comments into account and have contacted you so that you can send us photos of your installation. The protective cushion should not behave like this indeed. The black elastics provided should hold the green cushion to the frame and prevent an accident. Our customer service will take over for your installation. France Trampoline.
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Ian C.
Rating: 1 out of 5
following a purchase from 29/06/2022
Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.
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Response from France Trampoline
Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.
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Christiane P.
Rating: 2 out of 5
following a purchase from 22/05/2022
The product is great. The kids have a blast with the climbing dome and the accessories. However, the punctuality and information about the delivery date were poor. It was delivered weeks later than announced and insufficiently informed.
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Response from France Trampoline
Hello, we have certainly taken your comment into account. You had chosen a package of items that was not fully available at the time of your order. This was mentioned at the time of your purchase and you subsequently received an email confirming this and how to proceed if you wanted to receive the items available at the time of your order. After we exchanged information about this topic 15 days after your purchase, the available items were shipped as agreed in our terms and conditions and delivered by Dachser. We apologize if this was not clear enough for you. Trampoline technology.
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Thierry L.
Rating: 1 out of 5
following a purchase from 08/06/2022
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
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Fabienne M.
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
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Aline T.
Rating: 2 out of 5
following a purchase from 27/05/2022
The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....
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Response from France Trampoline
Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team
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Can U.
Rating: 2 out of 5
following a purchase from 26/05/2022
I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.
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Response from France Trampoline
Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team
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Gilles R.
Rating: 1 out of 5
following a purchase from 09/05/2022
Delivery time was way too long. More than 15 days after the order. Moreover, the package arrived torn with missing parts.
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Response from France Trampoline
Hello, We are sincerely sorry that you had to experience this kind of inconvenience. Indeed, after reviewing your file, we do see a delay in delivery due to a change of delivery address requested by you. The delivery agencies unfortunately took a bit too long to organize themselves to deliver to your new address. We have reported this information to them so that this type of request is handled more quickly. Despite this delivery delay, we hope that the ordered trampoline will meet your expectations for many years to come. Best regards, The France Trampoline team
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Gilles B.
Rating: 1 out of 5
following a purchase from 05/05/2022
THE PACKAGE WAS THROWN OVER THE GATE
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Response from France Trampoline
Hello Sir, We have taken your comment into account and will immediately contact the provider who handles our deliveries to relay the information. Indeed, we work with different subcontractors for deliveries and this kind of event is unacceptable. If there are one or more broken parts in the package, do not hesitate to report it to us by email with photos to customer service. We sincerely apologize for the inconvenience this has caused. Best regards, The France Trampoline team
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Olivier R.
Rating: 1 out of 5
following a purchase from 16/02/2022
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
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Response from France Trampoline
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
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Caroline D.
Rating: 1 out of 5
following a purchase from 07/04/2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service ([email protected]) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
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Guilla C.
Rating: 2 out of 5
following a purchase from 07/04/2022
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
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Response from France Trampoline
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
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Manuela Z.
Rating: 2 out of 5
following a purchase from 27/03/2022
The ordered goods were not available and an alternative product was sent without comment. This was picked up again, but the total amount paid was not refunded. Just a hassle for me.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.
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Daniela W.
Rating: 1 out of 5
following a purchase from 22/03/2022
I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!
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Response from France Trampoline
Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.
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Julien A.
Rating: 2 out of 5
following a purchase from 27/02/2022
For the quote, the technician on the phone and the delivery nothing to complain about! But on the other hand, the new tubes ordered do not have the same powder coating finish and being in construction and knowing the prices I know it's a matter of economy and for the fiber rods it's the same, I received 10 cm scraps to go around the trampoline and without string, it looks more like reconditioning and at a high price than new! Too bad…
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Frank S.
Rating: 2 out of 5
following a purchase from 20/01/2022
Product good, everything complete. Delivery time is advertised on the homepage as 2-5 days, which was one of the reasons for choosing this provider, we needed the product quickly. After about 2 weeks, we inquired by phone, the gentleman we reached on the phone seemed rather burdened and uninterested. Delivery by freight forwarding after about 3 weeks was correct, unfortunately much too late. Too bad.
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Response from France Trampoline
Dear customer, thank you for your feedback. According to our system, the goods were ready for shipment on 21/01, but only left our logistics center on 26/01. We apologize for these circumstances and will inform our logistics center so that this does not happen again. We wish your family a lot of fun with the trampoline! Best regards, your trampoline technology team.
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Caroline S.
Rating: 1 out of 5
following a purchase from 03/11/2021
Quality of service is terrible. Exclusive France Trampoline product, ordered on 03/11/21, shipped on 28/12/21!! Shameful for a manufacturer’s products and at *** on top of that. No commercial gesture, no apology... I do not recommend.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 03/11, the restocking date for the cover was 03/12, as indicated on the product sheet. We sent you an email on 16/12 to inform you of an additional delivery delay. The product was finally shipped on 28/12. We apologize for these circumstances and do our best to inform our customers of the most accurate restocking dates possible. Since the cover was purchased with a 20% promo code, we unfortunately cannot make any additional commercial gesture. Best regards, the France Trampoline team.
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Sonja N.
Rating: 2 out of 5
following a purchase from 12/12/2021
First, a completely wrong, very large and heavy item was delivered. The right one was much smaller and was then sent relatively quickly. Storing and returning the large item cost me some effort. There wasn't even a thank you for that.
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Response from France Trampoline
Dear customer, thank you for your message. Unfortunately, there was a preparation error in our logistics center, so you received the wrong product - we thank you for your honesty. We immediately sent you the correct product. Unfortunately, the pickup of the goods by our carrier could only take place at the beginning of January due to the Christmas holidays. We always informed you by email and you said it was okay. We apologize for these circumstances and wish your children a lot of fun with the tent! Best regards, your trampoline technology team.
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Sophie T.
Rating: 1 out of 5
following a purchase from 28/09/2021
Hello, thank you for your feedback. After checking the emails and unless we made a mistake, we did not receive any photos. Please feel free to resend them to [email protected], with a WeTransfer link if they are too large. We will get back to you as soon as possible to find a solution. Best regards, the France Trampoline team
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Response from France Trampoline
The delivery was not done correctly by the delivery service provider. This required the resending of a tarpaulin that had been lost because the delivery service provider had dismantled the pallet.
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Stéphanie J.
Rating: 2 out of 5
following a purchase from 02/12/2019
Order compliant with expectations, however after 21 months the fabric is pierced. Yet the tchoukball was brought in after each use.
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our customer service with photos of the product ([email protected]). A replacement net is also available on our site (https://france-trampoline.com/fr/but-cible/2409-filet-but-de-tchoukball-3700730425773.html). Best regards, the France Trampoline team.
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Laurence C.
Rating: 1 out of 5
following a purchase from 09/08/2021
The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.
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Response from France Trampoline
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
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Régis M.
Rating: 2 out of 5
following a purchase from 18/06/2021
I am rather disappointed overall with the material itself. I took FRANCE TRAMPOLINE "one of the most expensive" hoping for a certain quality and ease of assembly. Difficult assembly of the base tubes and poorly designed, I can't imagine their disassembly. Plastic hook for the cover around the trampoline very fragile and fixed in a dubious place (springs), three already broken. I've had it for a short time. Unfortunately, I do not recommend it. Best regards.
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. Please do not hesitate to contact our customer service by email or phone with photos of the assembly. We will send you new hooks under warranty as soon as possible. Best regards, the France Trampoline team
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Mustapha B.
Rating: 2 out of 5
following a purchase from 11/07/2021
Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..
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Response from France Trampoline
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
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Serge L.
Rating: 2 out of 5
following a purchase from 05/07/2021
Delivery in several parts, still missing some pieces
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Response from France Trampoline
Hello, thank you for your feedback. We have checked your order and according to our system, all spare parts were shipped as soon as they were available (jumping mat on 13/07 and net on 09/08). We indeed had delays in restocking the net, we apologize for these circumstances. Our customer service will get back to you by email to get more information regarding the missing parts. Best regards, the France Trampoline team.
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Francois J.
Rating: 1 out of 5
following a purchase from 21/04/2021
The product is very disappointing compared to the old one. Seems very fragile. There are already 3 broken hooks
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Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. We will send you a dozen hooks under warranty as soon as possible. Our customer service ([email protected]) is at your disposal for any further questions. Best regards, the France Trampoline team.
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Willi V.
Rating: 1 out of 5
following a purchase from 05/08/2021
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
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Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
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Jacques M.
Rating: 1 out of 5
following a purchase from 28/07/2021
Based on your advice, the product does not match, I need to change the springs.
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Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
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Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
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Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
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