The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
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Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
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Cédric G.
Rating: 2 out of 5
following a purchase from 01/05/2021
Product out of stock delivered 2 months late from the expected date
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Jose C.
Rating: 2 out of 5
following a purchase from 23/07/2021
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
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Clarisse V.
Rating: 2 out of 5
following a purchase from 02/05/2021
A delay more than too long...... What a shame
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
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Gwen B.
Rating: 1 out of 5
following a purchase from 15/04/2021
The net received does not correspond to the old one which was only 2 years old: zipper instead of a double Velcro closure with 3 hooks much more practical with a larger and safer opening; moreover, our trampoline is black and red and the closure of the new net is green and white which detracts from the aesthetics of the whole while this was a criterion in the choice of our trampoline of which we are otherwise very satisfied. As for the delivery time (three months), it is not attributable to France Trampoline but it has accentuated our disappointment.
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Response from France Trampoline
Hello, thank you for your comment. We have indeed changed the design of our nets and opted for a zipper for reasons of practicality and quality. Unfortunately, we no longer produce the old opening. Regarding the delivery time of the package, we always have a lot of requests before the start of the season and there may be a bit of delay in restocking. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Thorsten U.
Rating: 1 out of 5
following a purchase from 03/07/2021
There is no return label for exchanges. The shipping costs were only refunded upon request.
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Response from France Trampoline
Dear customer, thank you for your comment. We are sorry to hear that we could not meet your expectations. Our customer service is always available for any comments ([email protected]) and does its best to improve your experience with Trampolin Technik. Best regards, Your Trampolin-Technik Team
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Ronald H.
Rating: 2 out of 5
following a purchase from 28/06/2021
Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?
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Response from France Trampoline
Dear customer, thank you for your feedback. To return your goods, you can contact our customer service at the following email address: [email protected] or at the number 06996758504. We will get back to you as soon as possible. Best regards, Your Trampolin-Technik Team
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Vincent M.
Rating: 1 out of 5
following a purchase from 20/06/2021
Very very disappointed with the green protection pad Ø 366 which tore on one side at the very first use!! The pad delivered with the trampoline was of much better quality. A commercial gesture would be greatly appreciated
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and we apologize for these circumstances. Please know that we test our products and regularly update our ranges to offer optimal quality. Our customer service will get back to you to offer you a commercial gesture of 20% on this product. Best regards, the France Trampoline team.
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Philippe H.
Rating: 2 out of 5
following a purchase from 02/06/2021
Damaged bars. Very difficult to assemble.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
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Philippe M.
Rating: 2 out of 5
following a purchase from 27/05/2021
Regarding customer service, the waiting time for the replacement of a defective jumping mat was very long...
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances and do our best to satisfy our customers as quickly as possible. Our customer service is available by phone and email ([email protected]) for any questions regarding customer service. Best regards, the France Trampoline team.
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Jacqueline C.
Rating: 2 out of 5
following a purchase from 28/04/2021
More than a month of waiting for a basketball hoop?
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Response from France Trampoline
Hello and thank you for your feedback. Still suffering from the consequences of the health crisis, we are out of stock on some of our products including our basketball hoops. The theoretical restocking times are indicated on each product sheet and we do our best to respect them despite the unusual circumstances. We apologize for this inconvenience and hope you enjoy this trampoline game. Have a nice day, the France Trampoline team.
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Agnes M.
Rating: 2 out of 5
following a purchase from 01/04/2021
no assembly instructions ... a hassle
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Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
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Annabel T.
Rating: 1 out of 5
following a purchase from 09/05/2021
Product very long to install. You must not follow the provided inclination at the risk of injuring a child. Way too dangerous for a child under 6 in any case. I went straight into the tree on the first use because the brake is too short, I fractured my foot, customer service was not concerned because 'the instructions are normal'
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you got injured. We have been selling our zip line for over 3 years and we have never had any problems regarding installation and the recommended slope of 8%, this product is rated 5 stars by our customers. Of course, we test all our products before following the installation instructions to the letter and of course the product is certified. We wish you a speedy recovery, the France Trampoline team.
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Sandra V.
Rating: 1 out of 5
following a purchase from 09/05/2021
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
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Response from France Trampoline
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
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Fabien H.
Rating: 2 out of 5
following a purchase from 30/04/2021
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
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Peggy B.
Rating: 1 out of 5
following a purchase from 21/04/2021
Not possible to evaluate at this time, I am 2 months waiting to receive my order. I only received a minor part, the main item is still not delivered
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Response from France Trampoline
Hello and thank you for your comment. Upon opening your order, I see that the product (a anchoring kit for trampoline) has indeed been shipped and delivered to you. If you are referring to your order 164972, we apologize for the delivery delay. I see that the order was partially sent on 16/06, the additional bungee cords are missing. However, the protective cushion is provided with bungee cords, so you can use your trampoline without waiting. We wish you many hours of bouncing :) Have a great day, the France Trampoline team.
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Hélène P.
Rating: 2 out of 5
following a purchase from 08/02/2021
Delivery expected in 4 months is too long
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Response from France Trampoline
Hello and thank you for your comment. We are experiencing supply issues beyond our control on certain references. Please believe that we are doing everything possible to deliver you as soon as possible and to inform you of delivery delays when they occur. Enjoy your Strat'Up 250! Best regards, the France Trampoline team.
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Guillaume L.
Rating: 1 out of 5
following a purchase from 01/05/2021
So it’s terrible with you, lost order, I only get refunded when you find the order, finally I’m offered a new delivery which I kindly accept and I receive an email 4 days later to tell me that there is a 2-month stock shortage, a joke!!! and yet I liked your concept, I hesitated with *** and well it would be ***. So I’m hesitant to give you a bad review on Google.
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Response from France Trampoline
Hello, I’m sorry to read this. Indeed, your order has unfortunately been lost, please believe that this is independent of our will. During the search, the soccer goal went out of stock. We apologize for the delay in searching and refunding, but in this case we must respect a process that takes time. We would be happy to give you a 5% voucher for your next purchase if you wish to order again on our site. Have a great day, the France Trampoline team.
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Enrico B.
Rating: 1 out of 5
following a purchase from 23/03/2021
Package blocked at the customs service of Reunion. Reason: the invoice does not appear; nor the sender (according to them). They are asking me to provide them with the product invoice, which I have not yet had time to find. It would be good to send it to them so they can see it; I don't know if they do it on purpose, but it penalizes me while I am not at fault, sorry.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has contacted you following your review. The requested invoice was sent to you by email on 10/06, as well as to the carrier. I hope that since then, your problem has been resolved by the carrier. Have a nice end of the day, the France Trampoline team.
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Florian B.
Rating: 1 out of 5
following a purchase from 28/02/2021
delivery times too long order made in February still not received for some items out of stock
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Response from France Trampoline
Hello and thank you for your comment. Indeed, the announced delay for the restocking of the premium net for Apollo Sport 500 has been extended independently of our will, we are sorry. Rest assured that the product will be sent to you immediately after it returns to stock. Best regards, the France Trampoline Team.
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Julie B.
Rating: 2 out of 5
following a purchase from 12/04/2021
The net is too long to put on the Sky Line it drags on the ground. And we received it with only one carabiner...
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Response from France Trampoline
Hello and thank you for your comment. The climbing net measures 1m80 x 1m80, the trick to shorten it is to pass your slackline inside the 'attachment handles' of the net and use the carabiners to shorten it, I invite you to check the product sheet photos. The missing carabiners will be sent to you as soon as possible, we apologize for that. Best regards, the France Trampoline Team.
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Jose Manuel G.
Rating: 2 out of 5
following a purchase from 20/03/2021
I THINK THEY SHOULD MAKE RETURNS OF MATERIAL MORE PRACTICAL. VERY LONG THE DAYS FROM WHEN THE MATERIAL IS ORDERED UNTIL IT IS DELIVERED.
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Jocelyne F.
Rating: 1 out of 5
following a purchase from 30/03/2021
The package arrived damaged. I noticed after picking it up that two pieces were missing. I contacted France Trampolino to find out how I could return it. They never replied to me.
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Response from France Trampoline
Hello and thank you very much for your comment. We are sorry that the package arrived damaged and incomplete. Our customer service contacted you on April 26 and left a message on your voicemail, and to this day you have not gotten back to us. If you still wish to return your order, it is entirely possible; we will refund you for the 50 springs even if only 48 were received. We wish you a pleasant day. The France Trampoline team.
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Stéphane B.
Rating: 1 out of 5
following a purchase from 29/03/2021
No news about my last order A weighting bag and a mini basketball hoop
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Response from France Trampoline
Hello, thank you for your comment. The soft basketball hoop is currently on pre-order. The estimated restock date, indicated on the product sheet, is on 30/06/2021. Your entire order will be delivered to you as quickly as possible upon receipt of the restock of the basketball hoop. We wish you a pleasant day. The France Trampoline team.
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Frederic P.
Rating: 1 out of 5
following a purchase from 23/03/2021
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
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Benoist P.
Rating: 1 out of 5
following a purchase from 03/03/2021
Significant problem in the shipment composition. The boxes are too light in quality to support the weight of the material inside. The packages arrive tampered with, emptied of their contents. 1st shipment refused due to missing ordered parts, 2nd accepted due to urgency in use but unfortunately the same observation. The subcontracting of your packaging and shipments is detrimental to the quality of your products.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize on behalf of our logistics provider. We have passed on the information to him so that he can improve. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
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Gerard C.
Rating: 2 out of 5
following a purchase from 15/02/2021
No problem with the ordered products. Only downside 20 springs ordered 18 received. Complaint made by email, no response to date!
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Franck M.
Rating: 1 out of 5
following a purchase from 25/10/2020
Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
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Francis P.
Rating: 1 out of 5
following a purchase from 30/06/2020
Seven months between the order and delivery, I think you hold the world record for professional amateurism.
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Response from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
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Yves T.
Rating: 2 out of 5
following a purchase from 19/11/2020
Product is completely compliant and satisfactory. Delivery of the product needs to be reviewed. Package delivered with defective and torn packaging. Delivery person was not very concerned about the problem.
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Response from France Trampoline
Hello and thank you for your comment. We apologize on behalf of our logistics team and have passed on the information for improvement. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
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Thierry G.
Rating: 1 out of 5
following a purchase from 08/12/2020
Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We informed you of the delivery delay by email at the beginning of January. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Regarding the tear in the cover, we invite you to send us photos of your damaged product by email to: [email protected]. Best regards, the France Trampoline team.
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Malika C.
Rating: 2 out of 5
following a purchase from 12/01/2021
Hello In 2015 I placed an order, everything went well In January 2021 I reordered. I had a problem with a part that does not fit (the Velcro does not match) I reported it but they did not want to send me the defective part. They told me it was JUST aesthetic. Today I paid for a trampoline whose aesthetics do not match what I ordered.
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Antoine D.
Rating: 1 out of 5
following a purchase from 01/12/2020
I ordered a zip line at the beginning of December. Kindly and out of respect for the couriers, I chose the delivery option at Mondial Relay... at the end of December, after 5/7 calls and 3 or 4 trips and 10 texts received announcing a delivery, I finally received the package at the end of December... And now, I am being treated like a thief because you tell me that I received a second one via a carrier whose delivery note mentions a signature that in no way resembles my handwriting... What can I think of this delivery or your company... honestly nothing, just certain, it is that I should never go through Mondial Relay again... Best regards.
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Response from France Trampoline
Hello and thank you for your feedback. We do not doubt your good faith, but as requested in our last email exchanges, you need to send us back the certificate of non-receipt as well as a copy of your ID to contest the delivery. I believe we did everything we could for you to have your package under the Christmas tree. Seeing that your Mondial Relay delivery would surely not arrive on time, we resent the product via Chrono 13 at our expense. Please believe that what we seek above all is the satisfaction of our customers and we are sorry for the situation. The France Trampoline team.
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Madeleine L.
Rating: 1 out of 5
following a purchase from 13/09/2020
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
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Response from France Trampoline
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 05/10/2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
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Response from France Trampoline
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
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Florence P.
Rating: 1 out of 5
following a purchase from 05/08/2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
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Christophe P.
Rating: 1 out of 5
following a purchase from 11/07/2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
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Estelle E.
Rating: 2 out of 5
following a purchase from 15/06/2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
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Philippe L.
Rating: 1 out of 5
following a purchase from 22/05/2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Blandine H.
Rating: 2 out of 5
following a purchase from 07/05/2020
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
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