The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
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Elodie A.
Rating: 1 out of 5
following a purchase from 27/08/2020
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
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Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
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Gwenael N.
Rating: 1 out of 5
following a purchase from 01/09/2017
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Bertrand L.
Rating: 1 out of 5
following a purchase from 25/05/2020
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
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Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
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Pierre D.
Rating: 2 out of 5
following a purchase from 14/08/2020
Products not quite compliant. Delivery times not respected
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Response from France Trampoline
Hello and thank you for your feedback. We are indeed experiencing longer preparation and delivery times than usual during this summer period. Thanks to your feedback, we have already reported this information and will work on this point to improve our services. Have you been able to confirm the compatibility of your spare parts? If not, please feel free to reach out to us at [email protected]
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Mathilde L.
Rating: 1 out of 5
following a purchase from 22/04/2020
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
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Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
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Desvignes V.
Rating: 1 out of 5
following a purchase from 28/03/2020
Order placed at the end of March 2020, still not received by the end of September 2020...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Jean-michel D.
Rating: 1 out of 5
following a purchase from 10/08/2020
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
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Response from France Trampoline
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
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Luc D.
Rating: 1 out of 5
following a purchase from 10/08/2020
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
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Response from France Trampoline
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address [email protected].
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Geraldine R.
Rating: 1 out of 5
following a purchase from 26/05/2020
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
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David M.
Rating: 2 out of 5
following a purchase from 31/07/2020
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Tilo P.
Rating: 1 out of 5
following a purchase from 16/04/2020
Not recommended. Poor customer service. I bought an Ovalie 360 trampoline. The quality of the trampoline is average. For example, the various frame parts and the net do not fit very well. Therefore, the assembly took a long time. Particularly frustrating was that the edge of the net is too short. The customer service from Trampolin Technik confirmed that the entire production batch is affected by this error, but did not offer a replacement and also refused to rectify the defect.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Karine M.
Rating: 1 out of 5
following a purchase from 06/06/2020
We have not received our order!
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Response from France Trampoline
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at [email protected] to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
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Laurette P.
Rating: 1 out of 5
following a purchase from 13/06/2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
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Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Benoît M.
Rating: 1 out of 5
following a purchase from 24/05/2020
The delivery time was very bad and no gesture / apology from the team.
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Response from France Trampoline
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
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Olivier R.
Rating: 1 out of 5
following a purchase from 04/06/2020
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
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Response from France Trampoline
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at [email protected] for any further questions. The France Trampoline team
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Jerome P.
Rating: 1 out of 5
following a purchase from 27/07/2020
Order placed for a trampoline jump mat and I received the wrong mat twice.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
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Olivier B.
Rating: 2 out of 5
following a purchase from 23/04/2020
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
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Christele C.
Rating: 1 out of 5
following a purchase from 22/07/2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at [email protected]. Best regards, The France Trampoline team
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Brigitte S.
Rating: 1 out of 5
following a purchase from 27/05/2020
I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.
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Response from France Trampoline
Dear customer, thank you for your comment. Due to the current global situation, our supply chains did not function with the usual reliability. There must have been an overflow from the French boutique, which is why we could not provide you with a German contact person. We do our best to always be available for you and to help you. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Cyril P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Hello, I received a defective item, I have photos as proof.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Emilie B.
Rating: 2 out of 5
following a purchase from 14/05/2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Edith L.
Rating: 2 out of 5
following a purchase from 02/06/2020
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Olivier W.
Rating: 2 out of 5
following a purchase from 15/06/2020
I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your safety net. In order for us to assist you with the installation or replacement of your net, could you please send us some photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Bertille D.
Rating: 1 out of 5
following a purchase from 15/07/2020
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Sientje F.
Rating: 1 out of 5
following a purchase from 14/04/2020
Not satisfied.
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at [email protected]. Best regards, The France Trampoline team.
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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James C.
Rating: 1 out of 5
following a purchase from 15/06/2020
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Response from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
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Gilles P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Very disappointed with the net that raises the mat.
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Response from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
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Maury P.
Rating: 1 out of 5
following a purchase from 26/04/2020
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
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Response from France Trampoline
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
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Marc E.
Rating: 1 out of 5
following a purchase from 08/05/2020
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at [email protected]? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
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Philippe E.
Rating: 2 out of 5
following a purchase from 26/04/2020
Delivery times too long for items that were in stock
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Response from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
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Guillaume T.
Rating: 1 out of 5
following a purchase from 05/05/2020
Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.
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Response from France Trampoline
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at [email protected] so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
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Audrey A.
Rating: 2 out of 5
following a purchase from 06/04/2020
Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Stephanie R.
Rating: 1 out of 5
following a purchase from 16/04/2020
Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are indeed sorry for the delivery circumstances of your order: delays in late restocking due to the health crisis, then unfortunately a lost package during delivery. These exceptional situations happen very rarely and we are sincerely sorry for the inconveniences you have suffered. According to our information, however, you were refunded on July 10th, can you confirm this? We remain at your disposal for any questions or additional information. The France Trampoline team
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Michèle D.
Rating: 2 out of 5
following a purchase from 21/04/2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
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Petya G.
Rating: 1 out of 5
following a purchase from 30/05/2020
Product broken after the second use.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our Slackline Strap. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new strap. Best regards, the France Trampoline team.
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Nicolas N.
Rating: 1 out of 5
following a purchase from 01/05/2020
Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our zip line. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new zip line. Best regards, the France Trampoline team.
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Sandra C.
Rating: 2 out of 5
following a purchase from 20/04/2020
Order placed during the lockdown so a delivery delay was expected, 6 weeks after the order we were delivered. We would have appreciated having some information during this period, I even sent an email that went unanswered.
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Response from France Trampoline
Hello, thank you for your feedback which we take note of. Indeed, we regret not being able to inform each of our customers individually during this particular period of lockdown and then deconfinement that we have just gone through. Our resources themselves were limited during this period, making it impossible for us to inform each customer on a case-by-case basis about the expected delivery delays on orders. We apologize for this lack of information, but we are pleased to know that you received your package. We wish you very good times on your trampoline! The France Trampoline team.
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