Customer reviews of France Trampoline

Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at [email protected], we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.

Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team

Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team

Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to [email protected] so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team

Hello, and thank you for taking the time to leave us a comment. According to our information, in your email dated May 4th, you indicated that you had found a solution with the carrier for the delivery of your package. Could you please send us an email at [email protected] if that was not the case? We are at your disposal. Best regards, the France Trampoline team

Hello, and thank you for taking the time to leave us a comment. We are sorry that assembling your trampoline posed difficulties for you. Did you download the assembly instructions as indicated during your order? We are at your disposal for any questions or comments. Best regards, the France Trampoline team

Hello, and thank you for taking the time to leave us a comment. After checking, we did not find any open case with our customer service regarding your issue. Could you please specify in more detail what is not suitable, or send us a photo to the address [email protected], so that we can think of a solution? Best regards, the France Trampoline team

Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your remark regarding the quality of the protective cushion you ordered, designed to withstand family use of the trampoline. Could you please send us some photos to the address [email protected]? We can then see together how to find a solution to this problem. Best regards, the France Trampoline team

Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team

Hello, first of all, we thank you for taking the time to leave us a comment. We checked but unfortunately did not receive any email from you, which explains our lack of response. The JumpUp trampoline you ordered was indeed part of our sale products; the day after your purchase, the 3rd markdown period of our sales opened and the discount on this product was indeed greater. We apologize for this inconvenience; do not hesitate to contact us at [email protected] or by phone at 05 56 36 04 62 for more information. Best regards, the France Trampoline team

Hello, thank you for your comment. We sincerely apologize for the handling of your order, which is far from the quality of service we strive to provide. Issues with compatibility of spare parts, just like delivery problems, can happen, but it is true that the accumulation of inconveniences in your case is simply unacceptable. We hope that the commercial gesture granted on the second net will allow you to fully enjoy your installation. We renew our apologies and remain at your disposal for any further information. Best regards, the France Trampoline team

Hello, First of all, we thank you for taking the time to leave a comment. Regarding your order for a custom trampoline, it has indeed and unfortunately been a victim of a delay beyond our control in its manufacturing and delivery. We sincerely apologize for the inconveniences caused and remain at your disposal for any questions or comments. Best regards, the France Trampoline team

Hello, we are sorry that the delivery times did not satisfy you. However, as indicated when you placed your order, the product was being restocked at the time of your purchase, which explains these delays. We remain at your disposal for any questions, the France Trampoline team

Hello, and first of all thank you for taking the time to leave us a comment. As with all our customers ordering a spare part for their trampoline on our site, we tried to contact you twice before shipping the net you ordered, to ensure it would fit your structure. We left you a message in this regard, then an email, both of which went unanswered. Your order was therefore shipped with the jumping net you had chosen, but since it ultimately did not fit your trampoline, the return was indeed at your expense for the replacement of the net. We hope, despite these delivery inconveniences, that this new net will bring you complete satisfaction! We remain at your disposal, the France Trampoline team

Hello, and thank you for taking the time to leave us a comment. We were able to check your file and confirm that the purchase of your fabric dates back to 2012, which is 6 years ago. This period indeed exceeds our warranty since it is normal for natural wear to occur on the jumping mat after several years of use. We remain at your disposal at [email protected] for any questions regarding your trampoline. The France Trampoline team

Hello, Thank you for taking the time to write to us. When you placed your order, it was indicated that some items were awaiting restocking for July 13. Unfortunately, for technical reasons, we cannot partially ship an order. Your order could be prepared as soon as the missing item is received and was delivered to you within 48 hours. We remain at your disposal for any questions, the France Trampoline team.

Hello, and thank you for taking the time to leave a comment despite your disappointment regarding the delivery of your trampoline. Unfortunately, some packages can indeed be opened or damaged during transport, regardless of our will. However, we confirm that the missing parts have been resent, and we hope that the moments spent on your trampoline will make you forget the delivery issues! We remain at your disposal, the France Trampoline team.

Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service from some carriers is not always up to the standard of service we are used to providing. However, please know that measures have been taken to only work with the most reliable carriers from now on. We apologize again for this inconvenience and are at your disposal for any further information. The France Trampoline team

Hello, We are sincerely sorry that your order did not bring you complete satisfaction and are very surprised by your feedback regarding your order, as we find no trace of the complaints you mention in your message. We invite you to send us photos of the damaged products at [email protected]. We will thus be able to provide appropriate treatment to your complaint. We remain at your disposal for any further comments, The France Trampoline Team

Hello, We are sorry that this protective cushion did not convince you. Since 2012, we have evolved our products, making substantial improvements to the materials and fixings. We would therefore like to understand what you did not like about this model. Also, please feel free to share your detailed feedback by writing to us from the contact form on our site. See you soon, The France Trampoline Team

Dear customer, This review concerns an issue of compatibility of our spare parts with your equipment, although the technical data has been clearly displayed on our website. Technical characteristics section on each product page. We regret that the shipping costs (minimized by delivery to a relay point for your order) remain high, but we offer flat rates for spare parts. This rate, for the order of a few small parts, may indeed seem high. However, we remain available at 05.56.36.04.62 for any clarification before placing an order. The France Trampoline team.

Hello Sir, we have taken your feedback into account and we apologize for the inconvenience felt. After verification, we found no trace of an exchange regarding your order. You ordered a protective net with posts for a JumpUp 390 trampoline. The delivery tracking indicates that it was made within 3 days by the carrier with an appointment. We just left you a voicemail so that we can get more information and better assist you when reassembling your trampoline in spring 2017. Please know that we remain at your disposal at 05 56 36 04 62 from Monday to Friday. Sincere regards, The France Trampoline team.

Hello Sir, we have taken your email into account as soon as we arrived at the office yesterday. We apologize for the inconvenience encountered with the protective net and the broken carabiners. We have sent a steel hook at 11 am so that this does not happen again. You should receive them by mail very quickly. We renew our apologies for the issue encountered and remain at your disposal. The France Trampoline team.

Hello Madam, We have taken your negative feedback regarding the delivery of your Minimax fitness trampoline into account. We have reported the information to our logistics so that this does not happen again. We can only acknowledge the problem you encountered but we will ensure that it does not happen again. Sincere regards, The France Trampoline team.

Hello Sir, We have taken your feedback regarding the freestyle jump board into account. We are currently addressing this defect. We will get back to you in the coming weeks to provide you with the most suitable solution so that you can use your freestyle board. We sincerely apologize for the problem encountered and remain at your disposal. The France Trampoline team.

Hello Madam, We have taken your feedback regarding the selected carrier DPD for your spare parts order into account. We are sorry to note that the service provided by the delivery person does not fully satisfy you, but this carrier indeed delivers without prior call. As indicated on our website, it is necessary to set the delivery day and a time slot on their website. Moreover, since the delivery took place at your workplace, it was up to the person who received the package to redirect the delivery person to you. We apologize for these inconveniences, but the most important thing is that the package arrived in good condition and that your children can use your trampoline again. The France Trampoline team.

Hello Madam, we are delighted to see that you have received your order and that the assembly will be done by your children during the holidays. Everything seems to be going well, but we do not understand why you rated us 1 star out of 5. If you wish to change your rating, you can request it by email so that the independent company Ekomi can send you a link to update your comment. Regarding the upcoming assembly, you can advise your children to visit our video page to watch our assembly videos. We remain at your complete disposal for any questions. The France Trampoline team.

Hello Sir, We apologize for the issue encountered with the plastic carabiners. We will send you new steel carabiners so that this does not happen again and you can use the trampoline with complete peace of mind. Our safety net is very tight on the trampoline for safety reasons and must be properly installed. Does your net go all the way around the protective pad? Is it well distributed under the entire trampoline? Could you send us a global photo of your trampoline so that we can check your installation? We renew our apologies for this inconvenience. The France Trampoline team.

Hello Sir, we apologize for the problem encountered with a sports accessory. After checking our emails, we have not received any return request for the product or an email informing us of any problem from you, to be honest. Would it be possible for you to share your feedback with us by email with a photo please? We remain at your disposal for any questions. The France Trampoline team.

Hello Sir, We have taken your feedback on our sports accessories into account and we apologize if they do not satisfy you. They are still under warranty currently and please know that we can open a warranty file if you send us photos. We apologize again and remain at your complete disposal from Monday to Friday. The France Trampoline team.

Hello Sir, We have understood your problem with the item "cover for trampoline 250" and we apologize for it. However, after checking, we have not received any complaint from you in our emails. Could you please send us photos of the installed cover to see what is wrong? We renew our apologies and remain at your disposal. The France Trampoline team.

Hello Sir, we have taken your comment into account and we apologize if the sleeves for poles with a diameter of 25mm and 1.80m long do not fit your poles. We are ready to reconsider your request. Could you please send us your complaint by email via your customer account? Are the sleeves too short in length or not the right diameter for your poles? The France Trampoline team.

Hello Madam, We were not informed of this delivery problem. We are requesting justification from the carrier so that this does not happen again. Indeed, once the delivery is fixed for a day and a 2-hour time slot, the DPD carrier now respects the delivery time. We are surprised by such an inconvenience and we remain at your disposal. The France Trampoline team.

Hello Madam, we have taken your comment into account and we apologize for the inconvenience caused. We have communicated your dissatisfaction to our logistics regarding the delivery time, which was 6 working days instead of the 5 working days announced. Please know that we are doing everything possible to meet our deadlines and that if needed, we are available from Monday to Friday at 05 56 36 04 62. We remain at your disposal. The France Trampoline team.

Hello Sir, We apologize for the inconvenience caused regarding your spare parts. We were waiting for a spare part to make a single shipment as you requested, but a second part was out of stock in the meantime. We were waiting for the out-of-stock part to send you your entire order as you requested. Apparently, this was no longer what you wanted a few weeks after your order, and we sincerely apologize for this problem. The France Trampoline team.

Hello Mr. and Mrs. Tonnau, we have taken your comment regarding your order for a textile net for a 4.30m trampoline and for 8 posts into account. Indeed, for an item weighing less than 25kg, if you wish to return the product via our carrier, the return shipping costs are €31 including tax. You can also return your item via THE POST if you wish, of course. If you return the product clean, new, and well packaged, there will be no deduction, of course. Due to abuses, we had to mention such a level of deduction to protect ourselves from people returning non-resalable products as new while having announced otherwise. If you wish to return your product, please confirm it to us, and we will provide the return address of our warehouses. We are sorry to see that the ordered item does not fit your trampoline, and please know that we remain at your disposal by phone or email every day of the week. The France Trampoline team.

Hello, We thank you for your good rating on the ordered product which was a jumping mat. After checking, you had placed a first order for a jumping mat with a diameter of 2.44m with 48 springs of 180mm (from hook to hook and in your hand). We therefore called you before shipping to confirm these dimensions. You responded positively. After receiving the first package, you called us back to say that your springs are actually 160mm long while you had previously confirmed that they were 180mm. So indeed, in this regard, the return of the second jumping mat remains at your expense as you did not confirm the correct dimensions from the start. We cannot make mistakes in our shipments as you place the order and we also call to reconfirm the dimensions taken by you. We apologize for this inconvenience but we have gone further than any other e-commerce site on this verification point. The France Trampoline team.

Dear customer, Our delivery time, as indicated repeatedly on our website, is 3 to 7 working days. When placing your order 48 hours before the desired delivery date, we told you that we would do our best to deliver it on time, that is, making an urgent shipment with a supplement of €10 knowing that in that case the delivery time is 48 to 72 hours. And we did so, with the bad luck that the package arrived in 72 hours and not in the desired 48 hours. Still, we immediately proceeded to refund the €10 supplement for this shipment and we apologize for the inconvenience caused, despite having made it clear from the beginning the impossibility of guaranteeing 100% delivery within the desired time. We regret that our delivery times affected your daughter's birthday. Best regards