Customer reviews of France Trampoline

9,4 /10

Based on 22 062 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1 and 2 stars

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Nathalie B.

Published on 06/08/2014 à 08h10 following a purchase from 21/05/2014

The parts provided by the after-sales service do not fit well with the old model of trampoline. The springs had to be forced into the arches, the cap of the net pole does not have the same diameter as the pole at all. Moreover, it is difficult to make this situation understood to our contact at France trampoline despite explanations and photos provided. I feel like we are being mocked because I cannot believe they are so unaware of the products.

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Response from France Trampoline Published on 22/05/2014

Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.

Christophe P.

Published on 16/01/2014 à 16h42 following a purchase from 24/10/2013

Error on one package among the 3 delivered

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Response from France Trampoline Published on 28/10/2013

Hello, There was indeed a preparation error with your order and we apologize once again. As soon as you informed us of this issue on Wednesday 08/01 afternoon, we sent the missing package the next day and it was delivered to you on Tuesday 14/01. The carrier proceeded with the delivery and collection of the wrong package quite quickly and we thank you for your availability. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.

Laurent B.

Published on 13/12/2013 à 21h11 following a purchase from 30/08/2013

Agreed hours by phone not respected on the day of delivery

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Benoît D.

Published on 25/08/2013 à 21h38 following a purchase from 14/07/2013

Delivery time very random.

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Response from France Trampoline Published on 15/07/2013

Dear Sir or Madam, Following our telephone conversation today, we understand your disappointment regarding the delivery times. You placed your order on Sunday, August 11, and were delivered on Tuesday, August 20, which is a delay significantly longer than what we announce on our site, namely 2 to 5 working days after the order. This delay is regularly observed and managed by our carriers. However, in August, some delivery agencies near our clients are understaffed and work with substitute drivers, and it can happen that some delays are extended to the detriment of our clients, despite our reminders. We can only apologize for this delay that occurred, especially during the extended weekend of August 15. The France Trampoline team.

Karine D.

Published on 30/07/2013 à 13h34 following a purchase from 14/05/2013

It's a shame that we can't exchange or change when the product doesn't fit because that just happened to me. The product I ordered doesn't fit. Attention the mistake is mine, I took the dimensions wrong, I realized it before installing it but it was too late, but well, the product is left on my hands. So don't do like me, take the measurements well before confirming the order because not all products are exchangeable or refundable, too bad!!!!

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Response from France Trampoline Published on 18/05/2013

Hello, You have the option to return the ordered product at your expense (as the delivered order corresponds to your order). After its return, it is checked and if it is not resalable as new, a discount may be applied as the product is no longer new. The France Trampoline team

Arnaud G.

Published on 25/04/2012 à 09h18 following a purchase from 18/01/2012

Lack of seriousness from the carrier. No call before delivery despite an imperative request... Otherwise, great product. What a shame...

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Response from France Trampoline Published on 20/01/2012

Sir, we receive your feedback with understanding and we apologize for this delivery issue. Our carrier must systematically call to make an appointment to establish a delivery time. It is clear that the driver in charge of your delivery did not keep his commitments and we are sorry for that. In constant contact with our carrier, we do our best to avoid such inconvenience. Please believe that this has been reported directly to our carrier. We thank you for your understanding. The France Trampoline Team.