The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Order and products great, delivery to be reviewed.
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Response from France Trampoline
Hello,
We sincerely thank you for your feedback and are delighted to hear that you are satisfied with your products. Could you please let us know what went less well regarding the delivery? We hope to see you again soon in our store!
Best regards,
The France Trampoline team.
J
Joffrey M.
Rating: 1 out of 5
following a purchase from 14/05/2026
Incompetent carrier! Order placed 1 week before for a birthday, and package not received after 5 working days
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Response from France Trampoline
Hello, We apologize for the inconvenience caused by this delivery delay. Our customer service has tried to push as much as possible for the delivery to happen as quickly as possible. The local delivery agency is experiencing a backlog of packages to deliver and is trying to resolve the situation as quickly as possible. Best regards, The France Trampoline team
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Simon V.
Rating: 1 out of 5
following a purchase from 29/04/2026
The segments of the arches are not connected by a thread and are not the right length. No explanatory instructions.
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Response from France Trampoline
Hello,
Thank you for your feedback. You can consult the instructions in PDF format in the 'My instructions' tab of your customer area. It is perfectly normal to have different lengths of arcs.
Best regards,
R
Rudy C.
Rating: 3 out of 5
following a purchase from 27/04/2026
From the first use on a 45 m zip line, inclined at 4%, the spring twisted directly, even though it is well designed for this length with a cable diameter of 10 mm. I came specifically to this store to be sure of getting a good product sold by experts, I am a bit disappointed this time.
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Response from France Trampoline
Hello,
We are sorry for this issue. Indeed, with a slope of 4%, this should not happen. Can you send us photos of the spring and the installation so that we can check if this can fall under the warranty?
Best regards,
L
Ludwig Q.
Rating: 1 out of 5
following a purchase from 15/04/2026
I am still waiting for the missing part...
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Response from France Trampoline
Hello, We apologize for the delay in sending the missing part. Rest assured that we have followed up with the order preparation service and you will receive this item as soon as possible now via order FT271846. We again apologize for the inconvenience. The France Trampoline team.
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Fabrice R.
Rating: 1 out of 5
following a purchase from 13/04/2026
Mediocre packaging
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Delphine D.
Rating: 3 out of 5
following a purchase from 06/04/2026
The delivery was fast and the products are of quality. But compatibility with other brands is not as obvious contrary to what is announced on the site.
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Response from France Trampoline
Hello Delphine,
We are delighted to hear that you found the delivery fast and that you are satisfied with the quality of our products. Regarding compatibility with other brands, we take your feedback into account and will ensure to clarify this information on our site.
Best regards,
The France Trampoline team.
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Monique P.
Rating: 3 out of 5
following a purchase from 28/02/2026
The number of anchors for the ninja course is too few and it's impossible to recommend apart from other anchors to complete, too bad; For the 45m zip line, the spring is too weak. It is completely crushed for a person weighing 65 kg! So it does not fulfill its role even when respecting the indicated slope. It is necessary to find an additional braking system and a net to avoid any collision with the support.
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Response from France Trampoline
Hello,
We are sorry to hear that you encountered problems with the ninja course and the zip line. Your comments are valuable, and we take your suggestions into consideration. Please do not hesitate to contact us directly if you have any other concerns or ideas.
Best regards,
The France Trampoline team.
J
Jacques G.
Rating: 3 out of 5
following a purchase from 26/03/2026
All well done
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Francine D.
Rating: 3 out of 5
following a purchase from 28/03/2026
Hello A package was wet, the fittings had mold, as it was a gift for the little ones for Easter I couldn't send it back to you. Can you make a commercial gesture please? Thank you for your understanding Mrs. Dhondt
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Response from France Trampoline
Hello,
Thank you for your message. We are sorry for the issue encountered. Can you please send photos to [email protected]?
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Muriel N.
Rating: 3 out of 5
following a purchase from 25/03/2026
I am missing 5 carabiners that were offered to me for repair and 6 days later still not shipped from the warehouses, so still handed over to the delivery person, will I ever get them?
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Ludovic T.
Rating: 1 out of 5
following a purchase from 22/03/2026
Net of lower quality than that of my original jump up 360 trampoline... no double closure, less reinforcement, I am extremely disappointed given the price of the parts...
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Sarl A.
Rating: 1 out of 5
following a purchase from 20/03/2026
Unfortunately not satisfied because we called your service to be sure of the part to order but after receiving it, it does not match our model. We are professionals with 2 trampolines that we plan to change soon, but we will see with which supplier?
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Response from France Trampoline
The reference you ordered corresponds to the model purchased. Therefore, we do not understand the origin of the problem encountered.
We remain at your disposal to identify the problem.
L
Laurence C.
Rating: 3 out of 5
following a purchase from 19/03/2026
The items are of impeccable quality. However, I ordered 2 items and had to pay shipping fees twice. I wanted to choose free shipping but I never managed to validate my order. So I selected Chronopost, a paid service. Moreover, the jumping mat was packed in a simple open plastic bag... That makes the delivery expensive... The springs were delivered a few days later in a well-sealed box. One delivery would have been more economical and more ecological...
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Guillaume J.
Rating: 3 out of 5
following a purchase from 11/03/2026
Delivery was late. Fortunately, the delivery person was friendly. The installation instructions were very brief, leading to errors. Some elements were difficult to install, resulting in injury. The result is fortunately up to standard!
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Quentin B.
Rating: 3 out of 5
following a purchase from 01/03/2026
Products conforming to my order, protective net for my 4.90m oval trampoline, but unfortunately damaged! Holes at the closure system of the access flap... A bit disappointed given the price, one could expect better quality!
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Rafael A.
Rating: 1 out of 5
following a purchase from 19/02/2026
The jumping canvas has defects
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Response from France Trampoline
Hello,
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
J
Jean-christophe D.
Rating: 3 out of 5
following a purchase from 30/05/2025
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
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Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
A
Antonio S.
Rating: 1 out of 5
following a purchase from 04/06/2025
After a month, I am still waiting for my order and customer service is poor and slow
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Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
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Adrien L.
Rating: 1 out of 5
following a purchase from 24/05/2025
The cover was delivered without the springs.
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Response from France Trampoline
Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team
C
Christelle N.
Rating: 3 out of 5
following a purchase from 29/05/2025
I bought a new protective net for my trampoline purchased 15 years ago. I was very disappointed with the quality of this product compared to the net I had, which was obviously purchased from you. The zipper is of a single length without a return and not reinforced, the thickness of the mesh of the net is considerably reduced. The old net must weigh double that of the new one. It's a shame to reduce costs and compromise quality. I will hesitate to recommend France trampoline now.
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Nicolas P.
Rating: 3 out of 5
following a purchase from 27/04/2025
The trampoline meets the description. However, a bit disappointed with the quality of the net and hooks. It does not prevent the children from slipping underneath and at the first fall one of the hooks holding it broke. I have serious doubts about the long term.
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Melanie R.
Rating: 1 out of 5
following a purchase from 24/04/2025
Not recommended, I ordered a slackline brake, the kids had fun for 3 days and then it broke. Sent a photo to possibly get a replacement, nothing happened, on the contrary, they doubt that it was installed correctly, etc. The picture shows the installation exactly. Installed according to the instructions ... no replacement received, would not buy here again
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Response from France Trampoline
We are sorry that you were not satisfied with a cable car brake. We will ask customer service to contact you again to review your request for a replacement of the item.
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Sébastien M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Quite long to receive and average product quality (the second one in just 1 year)
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Response from France Trampoline
Dear Sir/Madam, We have taken your remark regarding the delivery being perceived as too long into account. Your order of 350kg was placed by you on the public holiday Thursday, May 8, it was handed over to the carrier on Monday, May 12, and delivered on May 16 according to the tracking information. We remain within our announced deadlines on our website for products in stock. Regarding the quality of the products, we would like to remind you that the purchased products are leisure products intended for family use and not for establishments open to the public. It is common to need to renew your equipment with spare parts frequently in this kind of situation. The materials used are not the same for community use or at home. Best regards, The France Trampoline team.
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Sonja W.
Rating: 3 out of 5
following a purchase from 15/04/2025
Everything actually went well, unfortunately it was not clear on the homepage that the fiberglass bows no longer need to be used with rubber bands. That is, no detailed info that it would hold without rubber bands. The assistance for assembly was great! We were able to reuse the old bows and therefore we actually didn't need the new bows. However, we kept them because the whole back and forth shipping would be cumbersome.
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Florent K.
Rating: 3 out of 5
following a purchase from 29/04/2025
partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.
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Response from France Trampoline
Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team
K
Karin C.
Rating: 3 out of 5
following a purchase from 03/04/2025
The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?
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Response from France Trampoline
Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team
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Corinne D.
Rating: 1 out of 5
following a purchase from 29/04/2025
I am still waiting for my order
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Response from France Trampoline
Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.
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Florence L.
Rating: 1 out of 5
following a purchase from 27/04/2025
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
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Response from France Trampoline
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
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Jacques-eric J.
Rating: 3 out of 5
following a purchase from 27/04/2025
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
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Response from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
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Yves L.
Rating: 3 out of 5
following a purchase from 20/04/2025
The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.
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Charlotte P.
Rating: 1 out of 5
following a purchase from 20/04/2025
Order placed on April 23, no news by May 13. Customer service does not respond.
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Response from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
S
Sascha H.
Rating: 1 out of 5
following a purchase from 21/03/2025
Product not received because the shipping company allegedly could not find the address
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Response from France Trampoline
Please excuse the inconvenience with the delivery person. If needed, you can feel free to contact customer service directly by phone or email. The carrier does not always contact us when there is a problem with your delivery. Since he is in contact with you via email, he asks you directly for information. It is important that you check your emails regularly when a delivery is pending.
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Anne D.
Rating: 3 out of 5
following a purchase from 09/04/2025
The assembly must be done with force for each dome bar to fit, the screws are of poor quality.
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Margot V.
Rating: 1 out of 5
following a purchase from 06/04/2025
The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.
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Response from France Trampoline
Hello, Thank you for your message. We are sorry for the problem encountered and for the response times from the carrier. A return has indeed been made to this day! Best regards,
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Estelle M.
Rating: 1 out of 5
following a purchase from 04/04/2025
The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***
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Response from France Trampoline
Hello, We are sorry that you encountered difficulties assembling the Mirage trampoline. Please feel free to call us or send us an email if you need help. Best regards,
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Sinead O.
Rating: 1 out of 5
following a purchase from 03/04/2025
The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child
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Thomas H.
Rating: 1 out of 5
following a purchase from 02/04/2025
After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.
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Response from France Trampoline
Hello, We are sorry to hear that you were not satisfied with your experience. It seems that our explanations regarding the installation of the protective skirt were not well understood, and we regret that. We want to reassure you: this is a product we sell every year, and we generally do not have feedback indicating a particular difficulty in installing it. Our team remains available if you need more detailed assistance.
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Julie M.
Rating: 1 out of 5
following a purchase from 31/03/2025
The use of this material is almost impossible for children: the cylinder is too smooth. I will try to attach a rubber washer to save the use of this object.
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Response from France Trampoline
Hello, We are sorry to hear that the wooden zip line seat does not fully satisfy you. Please note that it is also available in a plastic version, which offers a different texture and may be more suited to your needs. Do not hesitate to contact us if you wish to proceed with an exchange or obtain more information. Best regards,
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Frederic L.
Rating: 3 out of 5
following a purchase from 28/03/2025
Very good product. Easy order on the site. Very good to be able to get spare parts. One downside. The pole + attachment + net + arch kit is cheaper than the arch and net alone...???!!!??? However, delivery is very problematic. In 2025, you can't ask the customer to wait for free from 08:00 to 18:00 for a home delivery... It's absurd... Change providers or find platforms closer to package pickups... Delivery is paid!!! And I have to wait at home for 10 hours?? It's shameful. This failure will make me order elsewhere next time...
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