Customer reviews of France Trampoline

9,4 /10

Based on 22 066 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3, 4 and 5 stars

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Audrey L.

Published on 10/07/2022 à 19h11 following a purchase from 29/05/2022

Quick and efficient

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Stephanie S.

Published on 10/07/2022 à 15h47 following a purchase from 28/05/2022

The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...

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Response from France Trampoline Published on 31/05/2022

Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team

Jana R.

Published on 10/07/2022 à 13h46 following a purchase from 22/05/2022

Everything worked out great.

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Petra P.

Published on 10/07/2022 à 13h46 following a purchase from 29/05/2022

Fast delivery, everything went perfectly and the trampoline is top! Highly recommended!

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Julian T.

Published on 09/07/2022 à 16h45 following a purchase from 25/05/2022

really very good

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Philippe B.

Published on 09/07/2022 à 15h22 following a purchase from 28/05/2022

Delivered as expected Nothing to say

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Richard M.

Published on 08/07/2022 à 10h49 following a purchase from 15/05/2022

Fast delivery Instructions not very clear. Missing parts.

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Response from France Trampoline Published on 19/05/2022

Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team

Jean-michel P.

Published on 07/07/2022 à 21h25 following a purchase from 16/05/2022

Everything went well from order to delivery

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Heike M.

Published on 07/07/2022 à 20h51 following a purchase from 26/05/2022

Very quick response to inquiries. Good service for returns.

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Priscilla P.

Published on 07/07/2022 à 19h33 following a purchase from 01/04/2022

the trampoline completely meets our expectations, seems particularly sturdy. Fortunately given the price!

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Isabelle A.

Published on 07/07/2022 à 19h19 following a purchase from 26/05/2022

Very practical site, I was able to find exactly what I needed to get my trampoline back in service.

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Franck H.

Published on 07/07/2022 à 19h17 following a purchase from 26/05/2022

The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!

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Response from France Trampoline Published on 26/05/2022

Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team

Fabien N.

Published on 07/07/2022 à 18h45 following a purchase from 26/05/2022

Very good product

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Danièle M.

Published on 07/07/2022 à 17h58 following a purchase from 23/05/2022

the order was placed very quickly and very easily

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Rémi L.

Published on 07/07/2022 à 15h28 following a purchase from 23/05/2022

Nothing to report Product in accordance with expectations, fast delivery and friendly phone exchange!

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Jean-marc L.

Published on 07/07/2022 à 10h59 following a purchase from 26/05/2022

I have not yet opened the received package.

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Mickaël B.

Published on 07/07/2022 à 09h59 following a purchase from 26/05/2022

Missing pieces

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Yann G.

Published on 06/07/2022 à 20h58 following a purchase from 26/05/2022

Very good information, communication, and delivery. Very good product as well.

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Nathalie M.

Published on 06/07/2022 à 15h57 following a purchase from 25/05/2022

Everything was perfect. Order and delivery!

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Nadine S.

Published on 06/07/2022 à 10h54 following a purchase from 26/05/2022

everything went well, no delivery problem and product in accordance with what was described Good for children from 5 years old, not younger

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Tatiana B.

Published on 06/07/2022 à 08h24 following a purchase from 26/05/2022

Very good

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Susana R.

Published on 05/07/2022 à 21h18 following a purchase from 24/05/2022

Everything perfect

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Genevieve B.

Published on 05/07/2022 à 14h49 following a purchase from 22/05/2022

Very good quality and relatively easy to assemble

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Christophe B.

Published on 05/07/2022 à 10h19 following a purchase from 22/05/2022

delivery on time and product in accordance with the order

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Nicolas V.

Published on 05/07/2022 à 08h48 following a purchase from 22/05/2022

Top trampoline

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Kerstin B.

Published on 05/07/2022 à 08h19 following a purchase from 22/05/2022

Everything went smoothly and arrived on time, complete and in good condition.

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Philippe F.

Published on 04/07/2022 à 19h36 following a purchase from 23/05/2022

Searched item found easily in the catalog. Order completed without problem on the company's website. Fast delivery of the ordered material after simplified payment. Highly recommended.

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Alex M.

Published on 04/07/2022 à 17h50 following a purchase from 05/05/2022

Very fast and good attention.

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Christophe G.

Published on 04/07/2022 à 10h24 following a purchase from 22/05/2022

Impeccable, everything went well

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Dominique A.

Published on 03/07/2022 à 18h18 following a purchase from 21/05/2022

Good without particular problems, a bit high price

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Stéphane G.

Published on 03/07/2022 à 14h26 following a purchase from 08/05/2022

Delivery ok. Assembly alone without issue, only downside, one hook of the net gave way but it had been assembled by the kids and I'm not sure it was well assembled. The strip 'to make it look nice' is really the only thing that gave me trouble, impossible to assemble this thing, but since it's just finishing... The trampoline is great, it looks sturdy (both the structure and the nets and the jumping mat). The kids are having fun and the bounce (Jump'Up 360) seems to be of good quality, I'm not a specialist but I spend time on it :)

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Cristiana T.

Published on 03/07/2022 à 10h41 following a purchase from 23/05/2022

Beautiful game. Perfectly packaged. Arrived on time

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Vincent P.

Published on 03/07/2022 à 08h36 following a purchase from 20/05/2022

The only problem is knowing France trampoline. Otherwise, everything else is perfect

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Marvin S.

Published on 02/07/2022 à 21h31 following a purchase from 30/04/2022

Very high-quality zip line. The slide could be quickly and safely assembled with two people; the assembly instructions were of course a great help here. It quickly becomes clear during assembly that this is not a cheap product; thus, you can have fun sliding with the kids and also yourself with a clear conscience.

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Caroline C.

Published on 01/07/2022 à 18h20 following a purchase from 16/05/2022

perfect

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Benjamin C.

Published on 01/07/2022 à 17h34 following a purchase from 16/05/2022

Nothing to report on the material and information. Very professional and serious people on the phone. The only downside is that I paid for a 48-hour delivery, I received the product 2 weeks later. The person on the phone told me I would be refunded for the delivery because it was for a birthday, so it really spoiled everything, but now when I send them emails, no more response. Delivery problems can happen, but the least you can do is respond...

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Garcia J.

Published on 30/06/2022 à 20h36 following a purchase from 18/05/2022

very good trampoline, my 11-year-old daughter is very happy, she enjoys it every day. Easy to assemble, looks sturdy, to see over time

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Angélique N.

Published on 30/06/2022 à 15h20 following a purchase from 16/05/2022

Perfect

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Christelle B.

Published on 30/06/2022 à 10h22 following a purchase from 15/05/2022

Package delivered quickly and friendly delivery person

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Tanja Z.

Published on 29/06/2022 à 18h33 following a purchase from 06/05/2022

Great trampoline, excellent handling, quick delivery

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