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K
Rating: 5 out of 5
Good welcome when ordering by phone. Speed of ordering and delivery.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 174 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3, 4 and 5 stars
Reset filtersO
Rating: 5 out of 5
Perfect nothing to report
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B
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Excellent handling of the order and fast delivery.
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P
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Fast delivery.
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P
Rating: 5 out of 5
VERY GOOD PRODUCT AND DELIVERY WITHOUT ISSUE.
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F
Rating: 5 out of 5
We had a problem with our trampoline but France Trampoline managed the issue admirably. A big THANK YOU to France Trampoline.
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G
Rating: 5 out of 5
The order went very well as did the delivery. Perfect. This trampoline is wonderful for both an adult and my little girl who just turned 3 and it was for her. A bit complicated to assemble but it's sturdy and well protected. Over time, outside, I don't know the duration but I trust. Thank you again. Very good product in relation to the price.
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S
Rating: 4 out of 5
The material is of good quality, large size, more than I imagined. The assembly instructions are insufficient for some steps. We managed to get through it anyway. Overall satisfied with my purchase.
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M
Rating: 5 out of 5
Order delivered on time at the relay point. No remarks to make.
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V
Rating: 5 out of 5
The trampoline is of very good quality; delivery was delayed but everything was done to minimize the delay. Nothing to complain about!
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A
Rating: 5 out of 5
Quality product, assembly instructions quite precise. Assembly requires two people but it is possible to do it alone with a lot of time! The trampoline seems very solid to see with use over time.
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M
Rating: 5 out of 5
I am very satisfied with the product and the service, I recommend it
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S
Rating: 5 out of 5
Material received within the announced time during the purchase. Very good quality material. My children enjoy it greatly.
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V
Rating: 4 out of 5
Very good product despite the long wait for delivery. I was warned of a 4-week delivery time which was extended by 2 weeks, which can happen given the context... however I am very disappointed regarding the payment as my payment was debited at the time of the order and not at delivery!!!
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C
Rating: 5 out of 5
We can buy the parts to replace the defective ones. Perfect for keeping the trampoline in good condition. It is like new!
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G
Rating: 4 out of 5
Very responsive.
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L
Rating: 1 out of 5
The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.
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Response from France Trampoline
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
D
Rating: 5 out of 5
Very professional and very kind.
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C
Rating: 3 out of 5
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
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Response from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
E
Rating: 5 out of 5
Plan not obvious but we managed to get there.
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S
Rating: 5 out of 5
Everything went smoothly despite the complaint
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R
Rating: 5 out of 5
Great contact with customer service, very satisfied with the solution found.
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M
Rating: 5 out of 5
SUPER
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S
Rating: 4 out of 5
Good quality of the material, too bad the zipper doesn't go down lower because it's difficult to access the trampoline.
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G
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Reliable and fast
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S
Rating: 4 out of 5
Order compliant, good telephone information.
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A
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Everything was perfect. The delivery was on time. The delivered items were as expected, without surprises. I recommend FRANCE TRAMPOLINE where I have been ordering items since 2009 with complete confidence.
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J
Rating: 5 out of 5
VERY GOOD QUALITY PRODUCT
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L
Rating: 5 out of 5
good service
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C
Rating: 5 out of 5
our order went well.
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S
Rating: 5 out of 5
Very good material
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F
Rating: 5 out of 5
Great order well placed Quality trampoline the kids are having fun thank you
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Y
Rating: 4 out of 5
Material received as ordered, of good quality. Delivery on time.
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R
Rating: 5 out of 5
Order received quickly. Large selection of spare parts.
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J
Rating: 5 out of 5
Fast delivery and quality product
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B
Rating: 3 out of 5
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
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Response from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team