Customer reviews of France Trampoline

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Lionel S.

Rating: 5 out of 5

Published on 13/09/2021 à 13h22 following a purchase from 02/08/2021

Perfect

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Cecile B.

Rating: 5 out of 5

Published on 13/09/2021 à 12h32 following a purchase from 01/08/2021

The new mat fits perfectly on my trampoline

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Bertrand M.

Rating: 1 out of 5

Published on 12/09/2021 à 15h55 following a purchase from 04/06/2021

Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.

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Response from France Trampoline Published on 04/06/2021

Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team

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Janis P.

Rating: 3 out of 5

Published on 12/09/2021 à 15h16 following a purchase from 04/05/2021

Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!

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Response from France Trampoline Published on 07/05/2021

Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team

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Thierry A.

Rating: 5 out of 5

Published on 12/09/2021 à 14h43 following a purchase from 04/06/2021

Quality product with many spare parts included

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Alexander V.

Rating: 5 out of 5

Published on 12/09/2021 à 12h54 following a purchase from 06/06/2021

The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.

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Christophe C.

Rating: 4 out of 5

Published on 12/09/2021 à 10h34 following a purchase from 02/08/2021

The ordered net is of good size. However, the quality is lower than the original product

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Julien G.

Rating: 5 out of 5

Published on 11/09/2021 à 19h33 following a purchase from 28/07/2021

Very serious

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Estelle B.

Rating: 4 out of 5

Published on 11/09/2021 à 14h37 following a purchase from 05/05/2021

Trampoline of very high quality, however, it's a shame about the very long delivery time....

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Marion M.

Rating: 4 out of 5

Published on 11/09/2021 à 10h59 following a purchase from 18/05/2021

Easy to place an order but customer service issue not resolved to this day... too bad!

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Catherine L.

Rating: 5 out of 5

Published on 09/09/2021 à 21h26 following a purchase from 28/07/2021

Serious company, we had a sizing issue with our foam, it was exchanged without any problem.

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Jonathan L.

Rating: 4 out of 5

Published on 09/09/2021 à 21h18 following a purchase from 27/07/2021

Product received quickly

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Marie Amélie G.

Rating: 5 out of 5

Published on 09/09/2021 à 11h52 following a purchase from 14/07/2021

Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend

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Aline J.

Rating: 5 out of 5

Published on 09/09/2021 à 11h28 following a purchase from 21/07/2021

Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you

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Pierre Yves H.

Rating: 5 out of 5

Published on 09/09/2021 à 09h57 following a purchase from 14/07/2021

Slightly long delay, but well announced from the start, dates kept. Delay, but good

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Chamima B.

Rating: 4 out of 5

Published on 09/09/2021 à 09h35 following a purchase from 13/04/2021

Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.

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Armelle C.

Rating: 4 out of 5

Published on 08/09/2021 à 20h56 following a purchase from 21/07/2021

Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.

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Laure V.

Rating: 4 out of 5

Published on 08/09/2021 à 19h15 following a purchase from 26/07/2021

Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..

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Xavier P.

Rating: 5 out of 5

Published on 08/09/2021 à 17h13 following a purchase from 29/07/2021

OK, satisfied.

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Dzhemma F.

Rating: 5 out of 5

Published on 08/09/2021 à 14h46 following a purchase from 13/07/2021

Very serious, very competent, easy communication, fast delivery!

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Isabelle C.

Rating: 4 out of 5

Published on 08/09/2021 à 14h40 following a purchase from 26/06/2021

The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.

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Pascale B.

Rating: 5 out of 5

Published on 08/09/2021 à 11h43 following a purchase from 24/05/2021

The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.

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Romain G.

Rating: 5 out of 5

Published on 08/09/2021 à 11h37 following a purchase from 27/07/2021

Quality product. Simple and well-written explanation.

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Eric D.

Rating: 5 out of 5

Published on 08/09/2021 à 09h48 following a purchase from 27/07/2021

No problems related to the product or delivery. Correct delay.

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Aurelie F.

Rating: 5 out of 5

Published on 08/09/2021 à 08h26 following a purchase from 04/06/2021

Very good product. Seems very sturdy

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Dino B.

Rating: 4 out of 5

Published on 07/09/2021 à 21h21 following a purchase from 31/05/2021

I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.

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Barbara M.

Rating: 5 out of 5

Published on 07/09/2021 à 15h48 following a purchase from 28/07/2021

Perfect, I recommend

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Reinhold H.

Rating: 5 out of 5

Published on 07/09/2021 à 14h44 following a purchase from 18/06/2021

Top product, everything fit

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Dorothee B.

Rating: 3 out of 5

Published on 07/09/2021 à 13h14 following a purchase from 18/05/2021

I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.

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Response from France Trampoline Published on 20/05/2021

Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team

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Françoise J.

Rating: 5 out of 5

Published on 07/09/2021 à 09h31 following a purchase from 26/07/2021

Great availability and attentive customer service

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Stéfanie S.

Rating: 3 out of 5

Published on 07/09/2021 à 08h37 following a purchase from 01/04/2021

Very long delivery time.

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Response from France Trampoline Published on 05/04/2021

Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team

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Jean-bernard G.

Rating: 5 out of 5

Published on 06/09/2021 à 20h51 following a purchase from 27/05/2021

Excellent

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Olivier M.

Rating: 5 out of 5

Published on 06/09/2021 à 18h22 following a purchase from 22/06/2021

I was looking for an XL size trampoline: found at France Trampoline with the Apollo sport 500. The kids spend all their time in it. Quality trampoline. Sent quickly.

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Cédric C.

Rating: 4 out of 5

Published on 06/09/2021 à 14h52 following a purchase from 24/05/2021

Good product but the opening is different from the old one, making it harder to get into the trampoline.

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Olivier R.

Rating: 4 out of 5

Published on 06/09/2021 à 14h40 following a purchase from 08/05/2021

Delay ++ because products unavailable

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Pierre T.

Rating: 4 out of 5

Published on 06/09/2021 à 13h18 following a purchase from 26/07/2021

good: conforms to my expectations

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Philippe A.

Rating: 4 out of 5

Published on 06/09/2021 à 09h55 following a purchase from 07/06/2021

Good evaluation but the supply delay is quite long

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Jean-claude C.

Rating: 5 out of 5

Published on 06/09/2021 à 08h23 following a purchase from 23/07/2021

Very satisfactory

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Tiffanie B.

Rating: 5 out of 5

Published on 05/09/2021 à 21h20 following a purchase from 26/07/2021

Very good product. The weights for stabilization are good, the trampoline no longer moves.

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Catherine D.

Rating: 5 out of 5

Published on 05/09/2021 à 21h14 following a purchase from 13/05/2021

The order tracking was perfect despite supply issues.

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