Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 174 published reviews
5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3, 4 and 5 stars

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M
Marie Amélie G.
Rating: 5 out of 5
following a purchase from 14/07/2021
Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend
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Aline J.
Rating: 5 out of 5
following a purchase from 21/07/2021
Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you
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Pierre Yves H.
Rating: 5 out of 5
following a purchase from 14/07/2021
Slightly long delay, but well announced from the start, dates kept. Delay, but good
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Chamima B.
Rating: 4 out of 5
following a purchase from 13/04/2021
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
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Armelle C.
Rating: 4 out of 5
following a purchase from 21/07/2021
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
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Laure V.
Rating: 4 out of 5
following a purchase from 26/07/2021
Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..
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Xavier P.
Rating: 5 out of 5
following a purchase from 29/07/2021
OK, satisfied.
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Dzhemma F.
Rating: 5 out of 5
following a purchase from 13/07/2021
Very serious, very competent, easy communication, fast delivery!
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Isabelle C.
Rating: 4 out of 5
following a purchase from 26/06/2021
The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.
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Pascale B.
Rating: 5 out of 5
following a purchase from 24/05/2021
The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.
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Romain G.
Rating: 5 out of 5
following a purchase from 27/07/2021
Quality product. Simple and well-written explanation.
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Eric D.
Rating: 5 out of 5
following a purchase from 27/07/2021
No problems related to the product or delivery. Correct delay.
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Aurelie F.
Rating: 5 out of 5
following a purchase from 04/06/2021
Very good product. Seems very sturdy
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Dino B.
Rating: 4 out of 5
following a purchase from 31/05/2021
I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.
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Barbara M.
Rating: 5 out of 5
following a purchase from 28/07/2021
Perfect, I recommend
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Reinhold H.
Rating: 5 out of 5
following a purchase from 18/06/2021
Top product, everything fit
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Dorothee B.
Rating: 3 out of 5
following a purchase from 18/05/2021
I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.
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Response from France Trampoline
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
F
Françoise J.
Rating: 5 out of 5
following a purchase from 26/07/2021
Great availability and attentive customer service
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Stéfanie S.
Rating: 3 out of 5
following a purchase from 01/04/2021
Very long delivery time.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
J
Jean-Bernard G.
Rating: 5 out of 5
following a purchase from 27/05/2021
Excellent
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Olivier M.
Rating: 5 out of 5
following a purchase from 22/06/2021
I was looking for an XL size trampoline: found at France Trampoline with the Apollo sport 500. The kids spend all their time in it. Quality trampoline. Sent quickly.
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Cédric C.
Rating: 4 out of 5
following a purchase from 24/05/2021
Good product but the opening is different from the old one, making it harder to get into the trampoline.
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Olivier R.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delay ++ because products unavailable
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Pierre T.
Rating: 4 out of 5
following a purchase from 26/07/2021
good: conforms to my expectations
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Philippe A.
Rating: 4 out of 5
following a purchase from 07/06/2021
Good evaluation but the supply delay is quite long
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Jean-Claude C.
Rating: 5 out of 5
following a purchase from 23/07/2021
Very satisfactory
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Tiffanie B.
Rating: 5 out of 5
following a purchase from 26/07/2021
Very good product. The weights for stabilization are good, the trampoline no longer moves.
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Catherine D.
Rating: 5 out of 5
following a purchase from 13/05/2021
The order tracking was perfect despite supply issues.
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Cyril L.
Rating: 5 out of 5
following a purchase from 02/06/2021
Order conforms and France trampoline is very accommodating
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Lydie L.
Rating: 4 out of 5
following a purchase from 24/07/2021
Fast delivery
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Dominique M.
Rating: 5 out of 5
following a purchase from 24/07/2021
Merchandise conforms, deadline respected
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Jean-Yves L.
Rating: 5 out of 5
following a purchase from 24/07/2021
Everything went well between the order, its reception, and its use.
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Noël G.
Rating: 5 out of 5
following a purchase from 25/07/2021
the item meets my expectations, fast delivery, well done
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Sandrine G.
Rating: 5 out of 5
following a purchase from 25/07/2021
Very good in all respects (quality, price, delivery)
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Olivier M.
Rating: 5 out of 5
following a purchase from 02/07/2021
Great, I bought this Apollo sport 500 trampoline for its XXL dimensions. Well-designed, quality product. Some plastic hooks broke quickly when attaching the net, customer service contacted = very good contact, no difficulty replacing with metal hooks quickly sent. I recommend taking the ladder sold on the site for this trampoline = easier access. Ladder of good quality as well.
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Kaled B.
Rating: 5 out of 5
following a purchase from 06/07/2021
Very correct.
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Jean-Pierre G.
Rating: 5 out of 5
following a purchase from 23/06/2021
The trampoline was delivered on time. Upon assembly, the material seems robust and of very good quality. On their first jump, my boys said "wow this one is really great" compared to our old trampoline from a competing industrial brand.
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Anne-Cécile P.
Rating: 5 out of 5
following a purchase from 18/07/2021
product conforms to my request and delivery on time.
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Jacques A.
Rating: 4 out of 5
following a purchase from 22/07/2021
satisfactory.
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Raymond G.
Rating: 5 out of 5
following a purchase from 20/07/2021
Nothing to report
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