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S
Rating: 4 out of 5
Very correct products, but a bit too expensive.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 174 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good advice for this product and the quality is there.
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M
Rating: 5 out of 5
Very good
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B
Rating: 5 out of 5
-
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M
Rating: 3 out of 5
The 2 items were not available at the same time but I had to ask to have the delivery of what was available. I think this could have been offered. I repurchased a complete net and a protective cover for an old trampoline, I would have liked a commercial gesture as it was a big budget and there were offers on the site. I was told there were no more promotions. It's a bit disappointing.
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Response from France Trampoline
Hello and thank you for your comment. The availability of products is indicated on each product sheet. In the order confirmation email you received, it is clearly stated "If you purchased one or more accessories and spare parts: as soon as we receive the missing products in our warehouses, we will proceed to ship your order in its entirety." Following your contact with customer service, we sent the spare part in stock at our expense, then 13 days later, the missing product once it returned to stock. We did our best and are sorry if this did not satisfy you. Best regards, the France Trampoline Team.
H
Rating: 5 out of 5
Impeccable material. The customer service is very attentive and efficient. Thank you!
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C
Rating: 5 out of 5
Very satisfied with the trampoline. The quality is there.
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P
Rating: 5 out of 5
Very good service.
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A
Rating: 5 out of 5
Very good product, good quality!
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F
Rating: 5 out of 5
Perfect service, Very accommodating
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S
Rating: 5 out of 5
Good product, uncomplicated delivery. It would be helpful to indicate how long the NinjaLine is and in which sections the loops are arranged, so that planning can be easier in advance.
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B
Rating: 4 out of 5
Good
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R
Rating: 3 out of 5
I am disappointed with the quality of the trampoline pad which does not match in foam thickness or skirt length to the original despite what customer service says: I checked with the old pad that I replaced.
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P
Rating: 4 out of 5
Very satisfied with France Trampoline products, the products are very high quality.
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J
Rating: 4 out of 5
Very satisfied with the purchase, superb jumping mat, quality net, I would have preferred the pad to be outside the jumping area. My gymnast daughter sprained her toe due to a landing on the pad.
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N
Rating: 5 out of 5
Quality product, perfect customer service and follow-up
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P
Rating: 4 out of 5
Nothing to report everything is compliant
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G
Rating: 5 out of 5
Great, I don't regret it, you can feel the French manufacturing, it's solid, nothing to compare with what I had before from other suppliers. The assembly must be done seriously, but everything is very well explained. You can really feel that we are going to keep this one for a long time!
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C
Rating: 5 out of 5
Delivery time kept Payment facility offered Product compliant with the description made on the site Completely satisfied
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P
Rating: 5 out of 5
Compliant, great.
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F
Rating: 1 out of 5
delivery times too long order made in February still not received for some items out of stock
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Response from France Trampoline
Hello and thank you for your comment. Indeed, the announced delay for the restocking of the premium net for Apollo Sport 500 has been extended independently of our will, we are sorry. Rest assured that the product will be sent to you immediately after it returns to stock. Best regards, the France Trampoline Team.
S
Rating: 5 out of 5
Great site. Despite the stock shortage, the deadline was respected. Trampoline of quality far superior to the competition. For me, it is one of the best trampolines on the market
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J
Rating: 3 out of 5
Efficient delivery. Product well packaged. However, I had an incident after a month of use because the metal ring connecting the rope to the pulley broke at the end of the course. Fortunately without injury but we were very scared
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Response from France Trampoline
Hello and thank you for your comment. I am sorry to read this, it is the first time we have this feedback. We are relieved to know that you were not injured fortunately. Customer service has already contacted you to send you a seat under warranty. We hope this experience will not prevent you from fully enjoying your zip line. Best regards, the France Trampoline Team.
G
Rating: 5 out of 5
Nothing to say, top
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A
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Very good product of excellent quality. Product tracking meets expectations.
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B
Rating: 4 out of 5
Happy with this trampoline which is of very good quality. I would just say that the weakness is the plastic hooks that break easily so I made a request to customer service and they sent me some free of charge. But they break again. I had to replace them with metal hooks that I bought at a hardware store. Otherwise, very good product and very responsive customer service. So product to recommend.
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T
Rating: 5 out of 5
Everything worked smoothly, ordering, delivery, and setup.
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M
Rating: 5 out of 5
Very good
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K
Rating: 5 out of 5
Everything is perfect👍 product, delivery, after-sales service... Only the assembly is very difficult.
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E
Rating: 5 out of 5
Good reception, order received quickly and conforming. Replacement of a defective product without any problem.
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B
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Quality fabric. A bit hard to put on alone. You need help. I recommend this site
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B
Rating: 3 out of 5
Wrong delivery
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, there was a mix-up in the order during preparation, we are sorry for that. The issue has been addressed by customer service and your order has been resent. Customer service remains at your disposal. Best regards, the France Trampoline Team.
Y
Rating: 5 out of 5
Impeccable !!!!
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J
Rating: 5 out of 5
Delivery time conforms to what is announced. Quality product.
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F
Rating: 3 out of 5
Very long supply times, springs still not delivered and trampoline damaged for over a month
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Response from France Trampoline
Hello and thank you for your comment. After checking, you placed your order on April 8, the order was shipped on April 12. It is in status: delivered by the carrier DPD on April 14. Customer service is at your disposal for any further information. Best regards, the France Trampoline Team.
T
Rating: 5 out of 5
Very good good products
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C
Rating: 3 out of 5
In particular, the shipping process and customer service regarding the problem that occurred was annoying.
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Response from France Trampoline
Dear Customer, Thank you for your opinion. Unfortunately, our carrier could not deliver to the specified address as it is a mailbox and the package was too large. A change of address incurs additional costs, these are the carrier's conditions. We apologize for these circumstances and hope your children have a lot of fun with the ninja course! Best regards, Your Trampoline Technology Team