Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3, 4 and 5 stars

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Maryse A.

Published on 02/03/2021 à 10h17 following a purchase from 18/11/2020

Compliant

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Adrien M.

Published on 02/03/2021 à 09h23 following a purchase from 20/12/2020

Dedicated team, great trampoline, top delivery!

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François T.

Published on 01/03/2021 à 21h49 following a purchase from 13/12/2020

The material presented on the site corresponds in quality and performance, good tracking of the order and shipments, good responsiveness to questions.

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Susanne M.

Published on 01/03/2021 à 19h38 following a purchase from 03/12/2020

Great trampoline, great service

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Remy D.

Published on 01/03/2021 à 17h56 following a purchase from 04/11/2020

All good.

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Pierrick B.

Published on 01/03/2021 à 17h38 following a purchase from 22/12/2020

Quality material delivered within the expected timeframe. Quality customer service that was able to respond to my various requests and processed the refund of an item ordered in duplicate due to my mistake. I highly recommend France Trampoline.

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Marie A.

Published on 01/03/2021 à 17h23 following a purchase from 21/09/2020

Nothing to report for the provider.

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Nathalie P.

Published on 01/03/2021 à 17h23 following a purchase from 26/11/2020

Helpful and professional.

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Florence R.

Published on 01/03/2021 à 16h40 following a purchase from 09/01/2021

The package arrived very damaged; The assembly instructions could highlight details that could facilitate assembly. Good product.

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Gwenaelle G.

Published on 01/03/2021 à 16h25 following a purchase from 01/12/2020

Top-notch!

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Marie S.

Published on 01/03/2021 à 15h55 following a purchase from 22/11/2020

Trampoline suitable for us and family use. The only complaint I can make is that the assembly instructions lack details. Otherwise, the trampoline is great!

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Philippe B.

Published on 01/03/2021 à 13h57 following a purchase from 22/10/2020

very good

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Joshua C.

Published on 01/03/2021 à 13h43 following a purchase from 06/09/2020

The quality of the delivery was good but the delays were way too long and no compensation or commercial gesture was made. I think it would be wise for you to consider this.

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Mathilde J.

Published on 01/03/2021 à 13h19 following a purchase from 29/11/2020

Order and delivery time compliant.

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Bernd G.

Published on 01/03/2021 à 12h30 following a purchase from 17/01/2021

Everything went super smoothly. ***

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Aline C.

Published on 01/03/2021 à 11h27 following a purchase from 25/12/2020

Very good quality material.

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Justine N.

Published on 01/03/2021 à 09h48 following a purchase from 02/11/2020

Nothing to report

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Etienne C.

Published on 28/02/2021 à 21h28 following a purchase from 19/12/2020

Very good product (Oval trampoline 360) delivered on time. Assembled alone. Expect 4 hours of assembly.

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Marc H.

Published on 28/02/2021 à 20h48 following a purchase from 01/12/2020

Good product but delivery wait time too long.

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Response from France Trampoline Published on 02/12/2020

Hello and thank you for your feedback. We apologize for the delivery delay of your order, which was indicated on the product sheet at the time of your purchase. Initial delivery was scheduled for early January, which was postponed by 15 days. We kept you informed of the delay. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Once again, we apologize. Best regards, the France Trampoline team.

Annchen S.

Published on 28/02/2021 à 19h46 following a purchase from 14/01/2021

Very friendly and very helpful in solving problems. Really recommendable!

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Vincent P.

Published on 28/02/2021 à 19h15 following a purchase from 29/10/2020

Perfect

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Daniel S.

Published on 28/02/2021 à 18h55 following a purchase from 17/01/2021

The zip line is very good! Shipping and packaging top! Very, very good quality!! Advice was also very good and fast!

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Laurence S.

Published on 28/02/2021 à 18h48 following a purchase from 26/11/2020

Beautiful quality, and good service, we are happy!

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Dick W.

Published on 28/02/2021 à 17h15 following a purchase from 11/01/2021

Very good brand, product quality and after-sales service. However, I had some difficulty adjusting the sizes when purchasing my accessories.

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Pascale V.

Published on 28/02/2021 à 15h57 following a purchase from 02/12/2020

Very good!!

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Marie L.

Published on 28/02/2021 à 11h34 following a purchase from 26/10/2020

Top-notch after-sales service! Package sent with seriousness.

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Sébastien L.

Published on 28/02/2021 à 11h10 following a purchase from 10/08/2020

Nothing to report

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Thierry G.

Published on 28/02/2021 à 09h40 following a purchase from 08/12/2020

Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.

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Response from France Trampoline Published on 08/12/2020

Hello and thank you for your feedback. We apologize for the delivery delay of your order. We informed you of the delivery delay by email at the beginning of January. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Regarding the tear in the cover, we invite you to send us photos of your damaged product by email to: [email protected]. Best regards, the France Trampoline team.

Thierry S.

Published on 27/02/2021 à 20h10 following a purchase from 23/11/2020

Everything was perfect!

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Gwenaelle H.

Published on 27/02/2021 à 19h43 following a purchase from 09/11/2020

Very serious site a good warning for our girls.

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Emmanuel A.

Published on 27/02/2021 à 18h45 following a purchase from 23/12/2020

The product generally meets my expectations but: The assembly is complicated with a poorly written and insufficient assembly manual. One of the elements (the outer protection around a trampoline) cannot be assembled (the distance between the Velcro does not match that of the trampoline).

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Purdey J.

Published on 27/02/2021 à 18h31 following a purchase from 08/11/2020

Delivery on time, very good quality material, easier assembly with two people.

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Emilie L.

Published on 27/02/2021 à 17h44 following a purchase from 01/12/2020

Good quality trampoline. Delivery times respected. One item was out of stock at the time of my order, I was notified and received regular emails to inform me of its shipment. However, get your muscles ready to assemble the trampoline cover!

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Michele D.

Published on 27/02/2021 à 15h11 following a purchase from 18/11/2020

Very good communication with the customer. Very correct.

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Herve R.

Published on 27/02/2021 à 12h16 following a purchase from 29/12/2020

Products OK, fast delivery. I had left a message at the time of my order, I never got a response, too bad! Important to be able to respond to a customer request in my opinion..

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Patrice B.

Published on 27/02/2021 à 09h41 following a purchase from 30/07/2020

Very satisfied after 6 months of use.

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Geraldine G.

Published on 27/02/2021 à 09h34 following a purchase from 03/12/2020

Very good, delivery on time. Customer service easy to reach and competent.

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Marise C.

Published on 25/02/2021 à 19h22 following a purchase from 09/10/2020

I have already filled out this form reception, exchanges, listening, order, delivery and after-sales service top. only downside but independent of FT due to Covid delay to receive it because made in China and also the difficulty of assembly in winter on a Christmas day in the cold with a notice a bit too brief so think about the videos on YouTube

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Jean-Paul F.

Published on 25/02/2021 à 14h29 following a purchase from 09/01/2021

EXCELLENT PRODUCT

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Ludovic P.

Published on 25/02/2021 à 13h54 following a purchase from 24/11/2020

Very good quality product, although a bit difficult to assemble

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