France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 25/05/2020
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
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Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
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Laurent P.
Rating: 3 out of 5
following a purchase from 21/05/2020
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
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Marie Joséphine B.
Rating: 3 out of 5
following a purchase from 17/08/2020
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
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Nolwenn F.
Rating: 4 out of 5
following a purchase from 26/03/2020
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.
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Virginie I.
Rating: 5 out of 5
following a purchase from 18/06/2020
Very good product and made in France 👌
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Maik F.
Rating: 5 out of 5
following a purchase from 18/08/2020
Fast delivery. Good quality. Very good price/performance ratio!
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Blandine P.
Rating: 5 out of 5
following a purchase from 15/05/2020
Very well seen
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Mathilde L.
Rating: 1 out of 5
following a purchase from 22/04/2020
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
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Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
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Catherine A.
Rating: 3 out of 5
following a purchase from 28/07/2020
this order follows a defective order that caused an accident
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Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
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Abigail S.
Rating: 5 out of 5
following a purchase from 10/08/2020
Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order
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Roger L.
Rating: 4 out of 5
following a purchase from 22/06/2020
GOOD
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Éric L.
Rating: 5 out of 5
following a purchase from 20/06/2020
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Marianne G.
Rating: 5 out of 5
following a purchase from 10/08/2020
Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++
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Steffen W.
Rating: 5 out of 5
following a purchase from 28/07/2020
*****
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Anne S.
Rating: 4 out of 5
following a purchase from 03/08/2020
A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline
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Patrice G.
Rating: 5 out of 5
following a purchase from 08/07/2020
Order delivered according to the instructions and on time. Serious and professional service. Thank you
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Veronique H.
Rating: 5 out of 5
following a purchase from 18/08/2020
fast and efficient service
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Cyprien B.
Rating: 5 out of 5
following a purchase from 04/08/2020
Good quality of plastic and metal structure. Easy assembly.
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Latour N.
Rating: 5 out of 5
following a purchase from 14/08/2020
Item conforms to the description. My 2-year-old grandson is having a blast!!
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Gerard L.
Rating: 4 out of 5
following a purchase from 17/06/2020
Anchoring kit not suitable, straps too long???
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Martine B.
Rating: 4 out of 5
following a purchase from 23/07/2020
The service is adapted and conforms to the order. The shipping date was delayed but well received.
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Anne Lise V.
Rating: 5 out of 5
following a purchase from 15/08/2020
Fast delivery, perfect trampoline mat and easy to reinstall!
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Sabrina S.
Rating: 4 out of 5
following a purchase from 14/08/2020
Very satisfied with the order. Very good product to recommend without hesitation.
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Joanna L.
Rating: 5 out of 5
following a purchase from 10/06/2020
Delayed delivery due to stock shortages due to covid but ultimately arrived well before, my children were able to enjoy it a bit before the start of autumn, super trampoline of very good quality I do not regret my purchase
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Borja G.
Rating: 3 out of 5
following a purchase from 07/06/2020
*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.
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Susana Maria P.
Rating: 5 out of 5
following a purchase from 24/05/2020
Very good service, the bed arrived ahead of time although the accessories did take longer than expected. The bed is of excellent quality. I always received responses to the emails I wrote. I would definitely order from them again.
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Amandine G.
Rating: 5 out of 5
following a purchase from 17/08/2020
Conforms to my expectations.
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Desvignes V.
Rating: 1 out of 5
following a purchase from 28/03/2020
Order placed at the end of March 2020, still not received by the end of September 2020...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Chantal S.
Rating: 5 out of 5
following a purchase from 16/08/2020
Perfect
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Michel D.
Rating: 5 out of 5
following a purchase from 28/04/2020
Very good except for the delivery which took 4 months a bit long thank you anyway
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Odile T.
Rating: 5 out of 5
following a purchase from 06/08/2020
Order conforms to the request. Good quality-price ratio
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Dario L.
Rating: 5 out of 5
following a purchase from 13/08/2020
Quick order tracking, delivery times respected. Good description of the trampoline that perfectly matches our wish. Nice to be able to download the assembly instructions with the order.
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Samuel M.
Rating: 5 out of 5
following a purchase from 16/08/2020
Great! Nothing more to say.
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Julie R.
Rating: 5 out of 5
following a purchase from 15/08/2020
Spare parts conform and fast delivery
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Samuel T.
Rating: 5 out of 5
following a purchase from 01/07/2020
A really pleasant and efficient customer service. Spare parts available 7 years later. Good quality material, really very satisfied.
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José C.
Rating: 5 out of 5
following a purchase from 03/06/2020
excellent service, quality material and very competent staff. In short, a trustworthy company
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Emmanuel V.
Rating: 5 out of 5
following a purchase from 01/06/2020
Very good quality product, attentive staff (email and phone), service and advice.
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Thomas G.
Rating: 5 out of 5
following a purchase from 03/07/2020
Quality trampoline, meets my expectations. Delivery time a bit long
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Aude S.
Rating: 5 out of 5
following a purchase from 24/07/2020
Order arrived two months early! Because the stock was depleted, and the health crisis caused delivery difficulties. We are very happy to have trusted France Trampoline once again.
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