Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1, 3, 4 and 5 stars

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D
Denyse B.
Rating: 5 out of 5
following a purchase from 17/02/2026
I appreciated being delivered very quickly.
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M
Mariejo U.
Rating: 5 out of 5
following a purchase from 20/02/2026
Super fast shipping and well packaged
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R
Rafael A.
Rating: 1 out of 5
following a purchase from 19/02/2026
The jumping canvas has defects
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Response from France Trampoline
Hello,

Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.

We apologize for the inconvenience caused.
V
Vlad C.
Rating: 5 out of 5
following a purchase from 16/02/2026
Very good price and exeptional customer suport.The assembly is very hard it took me about 4 hours with 4 people.
Response from France Trampoline
Hello Vlad,
Thank you for your detailed feedback!
We’re glad you appreciated our pricing and customer support. We also take note of your comment regarding the assembly and understand it can be challenging. Please don’t hesitate to contact us if you need any assistance or advice.
The France Trampoline Team
S
Stéphanie R.
Rating: 5 out of 5
following a purchase from 15/02/2026
Super fast delivery! I recommend
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H
Hugo V.
Rating: 5 out of 5
following a purchase from 12/02/2026
Super professional and responsive. Following the storm, the straps on my trampoline gave way. Damage limited to one tube of the perimeter. Customer service identified my trampoline from 2012. Delivery the next day. Trampoline repaired immediately.
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H
Huguette C.
Rating: 5 out of 5
following a purchase from 12/01/2026
Delivery on the scheduled date, package well packed
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Thierry D.
Rating: 5 out of 5
following a purchase from 10/02/2026
as described ;)
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Lucie D.
Rating: 5 out of 5
following a purchase from 10/02/2026
Very good - just a little lack of communication on the exact delivery slot.
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D
Didier D.
Rating: 5 out of 5
following a purchase from 09/02/2026
Good product
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A
Aimee F.
Rating: 5 out of 5
following a purchase from 06/02/2026
Very good Very fast delivery
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C
Christophe B.
Rating: 5 out of 5
following a purchase from 05/02/2026
Easy order, very fast delivery
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F
Florence G.
Rating: 5 out of 5
following a purchase from 02/02/2026
Perfect
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E
Elodie S.
Rating: 5 out of 5
following a purchase from 03/02/2026
Good advice, great responsiveness and very fast delivery. Thank you! As for the trampoline, not installed yet.
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M
Michel Z.
Rating: 5 out of 5
following a purchase from 01/02/2026
Very fast delivery and product compliant with the description
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M
Matteo C.
Rating: 5 out of 5
following a purchase from 30/01/2026
Package arrived earlier than expected and in good condition.
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M
Marc J.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very good Good site ergonomics
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E
Evelyne C.
Rating: 5 out of 5
following a purchase from 30/01/2026
The order was placed by phone. Friendly, pleasant and good advice staff. The only "hic" is not the responsibility of France Trampoline but of the carrier DPD who never contacted me and left the packages in front of my gate in my absence. Fortunately, I wasn't away for the weekend. I expressed my "surprise" to them.
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A
Amandine M.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very happy. The package arrived very quickly and the zip line is great.
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K
Karine M.
Rating: 4 out of 5
following a purchase from 08/06/2025
These are not exactly the same springs as the original ones but they are the correct size to replace the broken ones.
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Bernard R.
Rating: 5 out of 5
following a purchase from 08/06/2025
Very good
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J
Jennifer A.
Rating: 5 out of 5
following a purchase from 07/06/2025
Great accessories for trampoline
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M
Michael M.
Rating: 5 out of 5
following a purchase from 17/05/2025
Very good quality and fast delivery
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Jean-christophe D.
Rating: 3 out of 5
following a purchase from 30/05/2025
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
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Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
A
Antonio S.
Rating: 1 out of 5
following a purchase from 04/06/2025
After a month, I am still waiting for my order and customer service is poor and slow
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Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
J
Jean-françois J.
Rating: 5 out of 5
following a purchase from 05/06/2025
Very satisfied with my purchase.
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Stephanie G.
Rating: 5 out of 5
following a purchase from 04/06/2025
Very good communication. I am very satisfied.
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F
Francoise T.
Rating: 4 out of 5
following a purchase from 04/06/2025
Correct packaging, correct delivery
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Yves L.
Rating: 5 out of 5
following a purchase from 02/06/2025
France Trampoline spontaneously decided to replace the jumping mat of a large trampoline due to the presence of a hole that appeared 3 months after the expiration of the legal 2-year warranty. Only the shipping costs were at my expense. Shipment was made quickly. Kudos for the quality of your customer relationship.
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F
Fabrice T.
Rating: 5 out of 5
following a purchase from 04/06/2025
A top customer service. I was surprised by the understanding and kindness of France Trampoline. Several times I was helped and well advised beyond my expectations. I asked little and received a lot. Thank you, you deliver high-quality services.
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Yvon B.
Rating: 5 out of 5
following a purchase from 04/06/2025
Effective!
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Richard G.
Rating: 5 out of 5
following a purchase from 05/06/2025
Responsive, quality products
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Patrick L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Quality of products, follow-up and delivery. Flawless process!
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M
Marie W.
Rating: 5 out of 5
following a purchase from 03/06/2025
Quality customer service. France trampoline has always responded to our requests quickly and they are very professional.
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D
David S.
Rating: 5 out of 5
following a purchase from 13/05/2025
Very good quality, good assembly instructions.
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Alexandre S.
Rating: 5 out of 5
following a purchase from 03/06/2025
Great 👍 exactly what we were looking for, a real simple zip line
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C
Claude B.
Rating: 4 out of 5
following a purchase from 04/06/2025
Order placed quickly.
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A
Adrien L.
Rating: 1 out of 5
following a purchase from 24/05/2025
The cover was delivered without the springs.
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Response from France Trampoline
Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team
P
Patrick D.
Rating: 5 out of 5
following a purchase from 02/06/2025
MATERIAL AND DELIVERY COMPLIANT
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R
Roland G.
Rating: 5 out of 5
following a purchase from 01/05/2025
Good description, helpful, fast delivery
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