Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 073 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3, 4 and 5 stars

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E
Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/04/2020
Good order tracking despite COVID-19 (2 months wait). The only downside was the lack of a call from the delivery person before delivery.
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Antoine D.
Rating: 3 out of 5
following a purchase from 15/04/2020
nothing to report
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Henry B.
Rating: 4 out of 5
following a purchase from 03/06/2020
Good service and quality.
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Guy R.
Rating: 5 out of 5
following a purchase from 05/05/2020
Very good product, small children delighted, big as they wanted. Problem with the zipper tab, which broke. We sent an email to report it, France trampoline sent us a net in the following days. Thank you to the after-sales service.
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Sandrine C.
Rating: 5 out of 5
following a purchase from 12/05/2020
Very good material and very good order tracking.
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Erika M.
Rating: 5 out of 5
following a purchase from 02/06/2020
Everything worked super! Happy to do it again!!
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Nelly M.
Rating: 5 out of 5
following a purchase from 14/06/2020
Quality product, fast delivery.
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Wolfgang M.
Rating: 4 out of 5
following a purchase from 02/05/2020
Great trampoline, logical assembly instructions - the only deduction of stars for the padding, which doesn't stay where it should and you have to keep adjusting it - otherwise top notch, delivery as planned - good price-performance ratio - would order it again!
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Nicolas V.
Rating: 5 out of 5
following a purchase from 14/05/2020
excellent service
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David B.
Rating: 4 out of 5
following a purchase from 08/05/2020
-
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Audrey T.
Rating: 5 out of 5
following a purchase from 29/05/2020
Very good service, waiting for our response, very good product.
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Samuel S.
Rating: 4 out of 5
following a purchase from 05/05/2020
Nothing to report. Just disappointed with the maintenance of the leather of the spring covers all around the trampoline, it rises with each use.
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Florence F.
Rating: 5 out of 5
following a purchase from 13/06/2020
good
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Marine G.
Rating: 5 out of 5
following a purchase from 16/06/2020
Super
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Alain M.
Rating: 5 out of 5
following a purchase from 15/05/2020
Perfect
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Benjamin H.
Rating: 4 out of 5
following a purchase from 21/04/2020
very well, professional
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Pierre R.
Rating: 5 out of 5
following a purchase from 14/05/2020
Perfect. Quick responses and excellent product delivery. Top. I will recommend.
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Valérie D.
Rating: 4 out of 5
following a purchase from 24/04/2020
Delayed delivery (during the lockdown period) but pleasant and professional team on the phone and a small gift as a bonus to apologize for the delay. This was my second order and I would place others again if needed without hesitation.
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Claude D.
Rating: 5 out of 5
following a purchase from 20/05/2020
Very good
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Valerie P.
Rating: 5 out of 5
following a purchase from 13/06/2020
Very good product. Fast delivery.
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Christiianne H.
Rating: 5 out of 5
following a purchase from 13/06/2020
Everything went according to my wishes: deadline, welcome, etc. Thank you.
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Natacha P.
Rating: 4 out of 5
following a purchase from 10/06/2020
An error in sending the first order, which still went well despite the start of confinement and was well rectified by phone (customer service very available, thank you). Then finally sending the appropriate material without extra cost and as soon as possible. Very satisfied professional team with the material.
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Valérie V.
Rating: 5 out of 5
following a purchase from 14/05/2020
Perfect
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Isabelle N.
Rating: 5 out of 5
following a purchase from 22/05/2020
Compliant with the order.
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Valentine C.
Rating: 5 out of 5
following a purchase from 01/06/2020
Always as good. Advice for the purchase. Informed of the delay. Respect for the delivery time impeccable.
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Gesa F.
Rating: 5 out of 5
following a purchase from 15/06/2020
Really super fast shipping, inexpensive, good product but high shipping costs.
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Aude P.
Rating: 5 out of 5
following a purchase from 24/05/2020
Product delivered on time. In every way compliant with the order. It's perfect. Thank you.
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Florence C.
Rating: 5 out of 5
following a purchase from 31/05/2020
Very good quality.
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Christophe B.
Rating: 5 out of 5
following a purchase from 11/05/2020
Hello, apart from the delays (COVID...) everything is perfect, very good quality, our teenagers are delighted.
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Eric D.
Rating: 5 out of 5
following a purchase from 22/05/2020
In accordance with what was said for delivery and payment methods, the trampoline is of very good quality. Very satisfied. I recommend this site.
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Hazar M.
Rating: 5 out of 5
following a purchase from 07/06/2020
correct product, respect of commitments, our full satisfaction to recommend
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Silvana G.
Rating: 4 out of 5
following a purchase from 08/06/2020
The manual is not clear enough, fortunately, videos are posted on the internet.
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Alain D.
Rating: 5 out of 5
following a purchase from 10/04/2020
very good and attentive
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Thierry G.
Rating: 4 out of 5
following a purchase from 01/06/2020
Very good quality
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Stephanie R.
Rating: 1 out of 5
following a purchase from 16/04/2020
Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are indeed sorry for the delivery circumstances of your order: delays in late restocking due to the health crisis, then unfortunately a lost package during delivery. These exceptional situations happen very rarely and we are sincerely sorry for the inconveniences you have suffered. According to our information, however, you were refunded on July 10th, can you confirm this? We remain at your disposal for any questions or additional information. The France Trampoline team
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Patrick D.
Rating: 4 out of 5
following a purchase from 12/06/2020
Product perfect, compliant, fast shipping and well-packaged parcel.
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Pauline C.
Rating: 4 out of 5
following a purchase from 16/05/2020
Good service, quick response from customer service. The assembly instructions are not very clear even though it is quite easy to assemble, but small post scripts on assembly tips would be appreciated. Ex: the direction to thread the net with the rods..etc but the trampoline is of very good quality and for the whole family! The kids aged 17, 5, and 12 are making big jumps!!
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Cornelia W.
Rating: 5 out of 5
following a purchase from 27/05/2020
It was a good decision. The quality is very good, the assembly was very easy and the fun is limitless. Thank you, I will definitely recommend it further.
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Sylvie D.
Rating: 5 out of 5
following a purchase from 04/05/2020
It was very good
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Annick M.
Rating: 4 out of 5
following a purchase from 14/05/2020
The model provided is not identical to the original, but fits perfectly.
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