Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 075 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3, 4 and 5 stars

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C
Christophe C.
Rating: 5 out of 5
following a purchase from 04/04/2020
Quality product and in accordance with the order. Very short delivery times despite the confinement. I am very satisfied with the service.
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Benedicte G.
Rating: 5 out of 5
following a purchase from 03/04/2020
Perfect advice and timely delivery despite covid
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Jean Francois M.
Rating: 5 out of 5
following a purchase from 04/04/2020
A professional team that contacted me before sending my order to confirm that there was no error on the size of the model ordered. This avoided a return and wasted time.
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Elouan T.
Rating: 5 out of 5
following a purchase from 03/04/2020
Very good
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Jean-luc B.
Rating: 5 out of 5
following a purchase from 06/04/2020
Replacement of the fabric for 48 springs of our trampoline after 8 years outside without protection. Very good quality material. Fast delivery despite the confinement.
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Erwan B.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very professional
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David P.
Rating: 5 out of 5
following a purchase from 28/03/2020
THE RIGHT NET!
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Rozenn D.
Rating: 5 out of 5
following a purchase from 28/03/2020
Perfect
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Thomas P.
Rating: 5 out of 5
following a purchase from 04/04/2020
+ : Modern and stylish weight bags. Well suited for a trampoline. Hermetic. Small issue encountered with the handle that tore -> The very professional and responsive customer service graciously sent me a replacement - : Opening a bit small for filling with sand.
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Christine P.
Rating: 5 out of 5
following a purchase from 08/04/2020
Of very very good quality........ I am super satisfied and my grandson even more 😁😁😁
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Emmanuel P.
Rating: 5 out of 5
following a purchase from 08/04/2020
High quality item and material!!! Indiana zip line Fast delivery (despite the context) I recommend without reservation
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Thierry V.
Rating: 5 out of 5
following a purchase from 29/03/2020
Good material, good delivery. An explanation for fixing the cushions would be great.
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Matthieu O.
Rating: 5 out of 5
following a purchase from 02/04/2020
Order as per and delivered quickly in these times of confinement
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Jean-raphaël D.
Rating: 5 out of 5
following a purchase from 08/04/2020
this is the 2nd zip line I am installing. More expensive but of better quality and sturdier. The only complaint I can make (as with the first one) is that the cable and support are not made of stainless steel!
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Caroline B.
Rating: 4 out of 5
following a purchase from 25/03/2020
The instructions need to be revised.. 4 parts did not have the correct number... and the pliers (included) are not suitable for the requested assembly... otherwise the football cage is very good and my children are delighted!
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Christophe J.
Rating: 5 out of 5
following a purchase from 31/03/2020
Hello, Very good quality of the tarp. Delivery time very good given the current context. Thank you to the whole team.
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Jean B.
Rating: 5 out of 5
following a purchase from 30/03/2020
Products as described and performing delivered on time
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Daniel D.
Rating: 5 out of 5
following a purchase from 01/04/2020
Compliant with the order made and fast and careful delivery
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Nicolas H.
Rating: 5 out of 5
following a purchase from 02/04/2020
Very good quality trampoline, attentive and responsive team
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Maryna D.
Rating: 5 out of 5
following a purchase from 02/04/2020
Simple order, no delivery issues, meets my expectations.
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Adeline J.
Rating: 5 out of 5
following a purchase from 06/04/2020
Perfect. Quality product.
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Stephanie L.
Rating: 1 out of 5
following a purchase from 31/03/2020
no reception to date and the payment has been cashed
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, it turns out that indeed your package encountered a setback during delivery, which caused several days of delay. We confirm that it has indeed left our warehouses today and will be delivered to you very soon. We apologize for the inconvenience caused. The France Trampoline team
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Nadjemdine S.
Rating: 5 out of 5
following a purchase from 07/04/2020
I contacted France trampoline regarding a warranty operation for a trampoline part, so a standard exchange. My request was processed in a very reasonable time despite the current confinement situation. An email exchange, then a phone call, everything went super well, the cushion was delivered to my home in record time. A positive point in addition to the excellent quality of the trampoline we purchased last year, BRAVO!!
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Arlandis I.
Rating: 4 out of 5
following a purchase from 05/04/2020
Impeccable product! No regrets Fast delivery
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Manfred E.
Rating: 3 out of 5
following a purchase from 02/04/2020
Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.
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Fabrice D.
Rating: 5 out of 5
following a purchase from 31/03/2020
Spare part difficult to find on the site (as it is no longer the same). Equivalent reference indicated after message exchange. Received quickly given the circumstances. The replacement reference seems to me to be of better quality.
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Denis B.
Rating: 4 out of 5
following a purchase from 26/03/2020
Quality service. Good phone reception.
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Denis B.
Rating: 5 out of 5
following a purchase from 26/03/2020
The Ninja + zip line pack is excellent. Very good quality, and easy to assemble. For the zip line, the trees should not be too big (
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Ovidiu P.
Rating: 5 out of 5
following a purchase from 03/04/2020
Top-notch, an ideal gift for our son who loves it! Very satisfied, nothing to say!
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Thierry G.
Rating: 5 out of 5
following a purchase from 13/03/2020
simple and quick
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Jean-marc J.
Rating: 4 out of 5
following a purchase from 29/03/2020
Good
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Juliette B.
Rating: 5 out of 5
following a purchase from 31/03/2020
Very good service. Informed advice from a consultant over the phone. However, the initial delivery time was supposed to be 4 weeks and we received it after 2 weeks. The assembly is well explained but takes a bit of time.
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Chavanon B.
Rating: 4 out of 5
following a purchase from 15/03/2020
Well-constructed site, easy to find the broken part and nice to have a brand that stands by its products over time
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El Fassi E.
Rating: 5 out of 5
following a purchase from 31/03/2020
Very satisfied, product as described and fast delivery
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Marie L.
Rating: 4 out of 5
following a purchase from 21/03/2020
We bought our trampoline 8 years ago; very solid, never moved, good quality but has deteriorated with the weather conditions as it was never stored or disassembled the net. That's why we ordered a new net and frame to fully enjoy our Jump 360 trampoline again.
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Melanie M.
Rating: 5 out of 5
following a purchase from 18/03/2020
I am very happy with the service, I was advised on the parts to repair my trampoline and was sent a basket already ready to validate. In the end, the trampoline is like new!
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Gérald G.
Rating: 5 out of 5
following a purchase from 29/03/2020
Very professional, attentive to the customer
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Christine K.
Rating: 4 out of 5
following a purchase from 20/03/2020
I needed to contact them before the purchase to ensure I was ordering the right product (replacement jumping mat) that I needed and before delivery (lockdown period delaying it). Both times, I was welcomed well and received clear, precise answers that later proved to be correct. Package arrived in very good condition. I only gave 4 stars because the paint from the designs on the mat slightly stained the children's synthetic clothes; too bad.
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Aurelie S.
Rating: 4 out of 5
following a purchase from 02/04/2020
Professional and commercial
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Loic L.
Rating: 3 out of 5
following a purchase from 19/03/2020
We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We apologize for the delays in our response, due to a team operating with reduced staff since the beginning of the health confinement. We are doing everything we can to respond to you quickly, and we apologize for the inconvenience caused. Counting on your understanding, The France Trampoline team
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