Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 076 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3, 4 and 5 stars

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A
Aurelie C.
Rating: 5 out of 5
following a purchase from 04/05/2019
GREAT FOR SPARE PARTS
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Marie Laure D.
Rating: 4 out of 5
following a purchase from 03/05/2019
😄😄😄
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Sylvia L.
Rating: 5 out of 5
following a purchase from 15/05/2019
Very good product, good quality... satisfied with my purchase, my children are delighted
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Goulven L.
Rating: 5 out of 5
following a purchase from 16/04/2019
Good
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Carole M.
Rating: 5 out of 5
following a purchase from 11/05/2019
Order conforms to my expectations.
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Christine C.
Rating: 5 out of 5
following a purchase from 15/05/2019
PERFECT
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Cécile G.
Rating: 5 out of 5
following a purchase from 02/05/2019
Very good product compared to other competitors' trampolines. More stable, better quality materials.
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Xavier P.
Rating: 5 out of 5
following a purchase from 12/05/2019
Real trampoline specialists
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Laurence G.
Rating: 5 out of 5
following a purchase from 03/05/2019
Good information with a friendly contact, product perfectly adapted.
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Stephane B.
Rating: 5 out of 5
following a purchase from 05/05/2019
Very good site, very good material, my trampoline has been outside for 5 years. Only the elastics are loose. I placed an order for the net and received it within the week. Very good provider in sales and after-sales. Now I will change the springs next year.
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Nathalie R.
Rating: 5 out of 5
following a purchase from 15/05/2019
Fast and efficient
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Damien M.
Rating: 5 out of 5
following a purchase from 15/05/2019
Order of parts from customer service for trampoline. Good advice on the phone, efficient and received quickly. (The net posts are sold in 2 parts of your choice... don't hesitate to call customer service)
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Bruno L.
Rating: 5 out of 5
following a purchase from 15/05/2019
Following a defect that appeared after 8 months of use on a jumping mat, I contacted customer service providing the corresponding photos. They immediately responded and proposed an exchange under warranty. About a week between my complaint and the receipt of the new mat. Nothing to complain about, excellent service.
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Magali R.
Rating: 1 out of 5
following a purchase from 11/05/2019
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
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Response from France Trampoline
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
F
François M.
Rating: 4 out of 5
following a purchase from 09/05/2019
The products are well described, the telephone sales service is available and takes requests into account. Product received within the announced timeframe. Very good evaluation of service quality. A small regret but it concerns the product and not the service (hence the 4*). Lack of rigidity in the structure of the trampoline in the 4.3m version. This product deserves the structure proposed for the 4.9m (larger diameter tubes)
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Michèle M.
Rating: 5 out of 5
following a purchase from 14/05/2019
Perfect sale
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Janine W.
Rating: 5 out of 5
following a purchase from 28/05/2019
Quick response by email, uncomplicated process, fast delivery
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Michel P.
Rating: 5 out of 5
following a purchase from 14/05/2019
Very good quality trampoline, sturdy, conforms to the description. Suitable for both adults and children. Assembly without problems but you need to take the time to follow the instructions. Fast delivery.
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Gerard F.
Rating: 4 out of 5
following a purchase from 13/05/2019
A good service
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Annick L.
Rating: 4 out of 5
following a purchase from 05/05/2019
Good product
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C
Catherine T.
Rating: 3 out of 5
following a purchase from 14/05/2019
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
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Response from France Trampoline
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
S
Stephane L.
Rating: 1 out of 5
following a purchase from 30/04/2019
Delivery delay without any explanation
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
S
Severine B.
Rating: 5 out of 5
following a purchase from 12/05/2019
The product meets my expectations and the delivery was very fast
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Louis L.
Rating: 5 out of 5
following a purchase from 11/05/2019
Very good product, excellent assembly instructions, received in a neat package, NOTHING TO COMPLAIN ABOUT!!!!!
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Lysiane S.
Rating: 5 out of 5
following a purchase from 12/05/2019
Perfect
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Jonathan C.
Rating: 5 out of 5
following a purchase from 07/05/2019
Without any issues, I highly recommend this site, quality product, excellent service, easily reachable by phone, I will return with my eyes closed
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Christian M.
Rating: 4 out of 5
following a purchase from 13/05/2019
Very good product, except for the anchoring kit which is a bit light and has a strap system that is not practical at all. Ratchets would have been much quicker for me as I move the trampoline every time I mow.
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Olga H.
Rating: 5 out of 5
following a purchase from 26/05/2019
Very fast delivery. The product has very good quality...
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Sabine M.
Rating: 5 out of 5
following a purchase from 12/05/2019
Very responsive. Very good site
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Eric H.
Rating: 5 out of 5
following a purchase from 01/05/2019
Always perfect!!!
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Caroline G.
Rating: 5 out of 5
following a purchase from 11/05/2019
Easy, clear and quick order, everything went well
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Guillaume M.
Rating: 5 out of 5
following a purchase from 12/05/2019
Super good quality! Easy to assemble
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Guido C.
Rating: 5 out of 5
following a purchase from 25/04/2019
Perfect for my experience
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Sophie M.
Rating: 4 out of 5
following a purchase from 04/05/2019
Product that seems to be of excellent quality: perfect size, very pleasant bounce. The product arrived very quickly (4 days after order). The instructions were clear, and the assembly went well, despite a bit of hassle with the structure. I am very satisfied with the product, much less with the delivery: absolutely rude and obnoxious delivery person, who literally threw my package into the garden, unacceptable... I sent an email to the delivery platform, I certainly received no response.
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Fabio T.
Rating: 5 out of 5
following a purchase from 12/05/2019
Timely and precise delivery. Good product as indicated on the site. Clear and comprehensive explanations of the features. I can only be happy! Thank you
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Jean Maurice L.
Rating: 5 out of 5
following a purchase from 09/05/2019
good
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Fabienne M.
Rating: 5 out of 5
following a purchase from 09/05/2019
Product as described, fast shipping.
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Dirk S.
Rating: 5 out of 5
following a purchase from 23/04/2019
Very good product. Always nice contact by phone for inquiries. Can be recommended without reservation. Thank you very much -
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Anne-elizabeth S.
Rating: 5 out of 5
following a purchase from 23/04/2019
Very serious company. The advice is of quality and the phone reception is very pleasant.
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Bénédicte M.
Rating: 4 out of 5
following a purchase from 05/05/2019
Clear site. Fast delivery.
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