Customer reviews of France Trampoline

9,4 /10

Based on 22 076 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3, 4 and 5 stars

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Àudrey B.

Published on 24/05/2018 à 14h50 following a purchase from 03/05/2018

professionalism anticipation

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Jenny C.

Published on 24/05/2018 à 13h56 following a purchase from 02/05/2018

very good

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Jean-patrick G.

Published on 24/05/2018 à 13h54 following a purchase from 01/05/2018

Good product, easy to assemble. Very happy with my order.

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Sébastien B.

Published on 24/05/2018 à 13h19 following a purchase from 01/05/2018

Serious company and very professional in its advice. Called to be sure of the customer's order.

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Christine G.

Published on 24/05/2018 à 13h10 following a purchase from 02/05/2018

The delivery was delayed compared to what was agreed. It's a shame. Nevertheless, the package arrived in good condition.

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Emmanuel L.

Published on 24/05/2018 à 12h37 following a purchase from 04/05/2018

Excellent purchase. Shipping was perfect and very fast.

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Rene B.

Published on 24/05/2018 à 12h27 following a purchase from 14/05/2018

Everything went very well. Shortly after the order, I was called by an employee to clarify the delivery. One package (Abdecplane) was missing upon delivery, probably our fault for not checking completeness with the carrier. After a call, however, it was no problem; the missing package was sent to me without additional costs. The employee on the phone was very friendly and helpful.

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Sebastien C.

Published on 24/05/2018 à 11h46 following a purchase from 27/04/2018

very good service

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Marie-hélène P.

Published on 24/05/2018 à 11h41 following a purchase from 27/04/2018

Nothing to report, good service.

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Joël P.

Published on 24/05/2018 à 11h10 following a purchase from 16/04/2018

Item took a bit long to arrive. There was no assembly instructions.

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Response from France Trampoline Published on 19/04/2018

Hello, Thank you for taking the time to comment on your order, and we apologize for this oversight regarding the assembly instructions indeed. Our sales team was able to contact you about this. We are at your disposal for any further information, The France Trampoline team.

André R.

Published on 24/05/2018 à 10h32 following a purchase from 30/04/2018

Very good. Order placed by phone. Very well advised.

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Stephane N.

Published on 24/05/2018 à 09h22 following a purchase from 02/05/2018

Always happy with your customer service,

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Laure D.

Published on 23/05/2018 à 21h44 following a purchase from 01/05/2018

Items and packaging impeccable but the delivery service was not great... The day was well scheduled with a defined time slot, I waited... and finally received a call... the delivery person seemed a bit lost (I was indeed on his list but he did not know which city I lived in, he thought I was in Issy les Moulineaux while I live in Rueil, he told me he would come but did not... he didn't even warn me and did not apologize when I called him to ask when he was arriving because I was still waiting... I had blocked a good part of my day...) I had to reschedule a date...

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Response from France Trampoline Published on 02/05/2018

Hello, Thank you for your comment and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service from some carriers is not always up to the quality of service we strive to provide. We apologize again for this inconvenience and remain at your disposal for any further information. The France Trampoline team

Ines M.

Published on 23/05/2018 à 20h14 following a purchase from 03/05/2018

Very happy with the product and the delivery

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Jean V.

Published on 23/05/2018 à 19h43 following a purchase from 30/04/2018

Very good contact with the telephone operator. Thank you

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Christophe P.

Published on 23/05/2018 à 19h11 following a purchase from 01/05/2018

Assembly done via video on YouTube

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Gregory D.

Published on 23/05/2018 à 18h56 following a purchase from 15/04/2018

Precise and complete information, nothing to complain about!

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Patrice B.

Published on 23/05/2018 à 18h33 following a purchase from 02/05/2018

Very good

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Christine D.

Published on 23/05/2018 à 16h54 following a purchase from 30/04/2018

Very good, efficient and fast service and very good quality product.

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Charlier L.

Published on 23/05/2018 à 16h23 following a purchase from 02/05/2018

Perfect

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Emilie R.

Published on 23/05/2018 à 16h15 following a purchase from 02/05/2018

Top-notch, nothing to complain about

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Aurelie R.

Published on 23/05/2018 à 15h49 following a purchase from 01/05/2018

Easy order. Product conforms. Fast delivery.

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Clarisse L.

Published on 23/05/2018 à 15h21 following a purchase from 03/05/2018

Very good product. Great telephone contact

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Cyril B.

Published on 23/05/2018 à 15h16 following a purchase from 24/04/2018

Good quality and nice finishes

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Anne-sophie D.

Published on 23/05/2018 à 14h51 following a purchase from 01/05/2018

Perfect clear site, seller called to make sure I had chosen the right model. Nothing to complain about

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Renaud C.

Published on 23/05/2018 à 14h24 following a purchase from 20/04/2018

Nothing to complain about...

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Pierre V.

Published on 23/05/2018 à 13h20 following a purchase from 30/04/2018

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Pierre B.

Published on 23/05/2018 à 12h46 following a purchase from 01/05/2018

Product conforms to the quality indicated on the site

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Laetitia L.

Published on 23/05/2018 à 12h11 following a purchase from 01/05/2018

I am following up on my order and the delivery scheduled for today. I want to point out a delivery problem. Indeed, having ordered a picnic table, I chose to have it delivered to my home to avoid handling when picking up the merchandise. The delivery was scheduled for today, so I took a day off to be present. Being at home, I do not have my mobile phone with me. I just realized that I received a call and a voicemail from the delivery person. He did not bother to deliver my package to my home, as requested at the time of purchase, but left it at a parcel relay 5 minutes from my house. I now have to find a day during the week when my husband does not come home too late to go pick up the package. I do not find this correct at all on the part of the delivery person. You should escalate this information.

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Response from France Trampoline Published on 05/05/2018

Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. After verification, it appears that the Mondial Relay delivery method was indeed selected at the time of the order. For your future purchases, please note that it is of course possible to change the delivery method or address chosen for your order as long as it has not been shipped. We thank you for your understanding and remain at your disposal for any further information. The France Trampoline team

Emmanuel G.

Published on 23/05/2018 à 11h33 following a purchase from 02/05/2018

Fast, efficient, serious

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Sébastien K.

Published on 23/05/2018 à 10h17 following a purchase from 29/04/2018

Super products, I am a fan.

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Dereur B.

Published on 23/05/2018 à 09h55 following a purchase from 01/05/2018

Fast delivery and no problems

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Evelyne P.

Published on 23/05/2018 à 09h47 following a purchase from 01/05/2018

Everything is perfect, good quality product

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Frederic R.

Published on 23/05/2018 à 08h40 following a purchase from 23/04/2018

Very good product, satisfied

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Aymerick G.

Published on 23/05/2018 à 08h32 following a purchase from 01/05/2018

Very satisfied with my order, and really fast for delivery.

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Aline P.

Published on 22/05/2018 à 19h53 following a purchase from 28/04/2018

Very good quality trampoline, delivery on time, everything was perfect

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Aguirre G.

Published on 22/05/2018 à 19h33 following a purchase from 30/04/2018

Perfect

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Chloe C.

Published on 22/05/2018 à 16h57 following a purchase from 27/04/2018

Order of a very practical sample panel to make your choice and not make a mistake, especially for orders via the internet, it is never easy!!!

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Gaetano D.

Published on 22/05/2018 à 16h52 following a purchase from 20/04/2018

Everything is perfect, congratulations to the whole team

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Merle J.

Published on 22/05/2018 à 14h57 following a purchase from 14/05/2018

The quality of the jumping mat is top. Friendly and helpful customer service representatives. Fast shipping. Unfortunately, a big minus for the parcel delivery service, which has really annoyed us. Maybe change??

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