France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
A consistently satisfactory order processing quality at France Trampoline. However, exorbitant shipping costs considering the order of spare parts themselves (*** euros for *** euros of parts!!!). And the choice of a carrier that only offers delivery times during the day (so you can't work) or *** euros extra if you miss the appointment. The Colissimo option might be worth considering...
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Response from France Trampoline
Hello Madam, we thank you for your positive feedback on the processing of your order and also its fast delivery. This is indeed included in the shipping costs. That is why they are high to allow for a quality of service and seriousness that you validate. The delivery person also needs to work during the day; otherwise, shipping costs would be even higher. However, you could have had it delivered to your workplace, a family member, or a neighbor available. We remain at your disposal. The France Trampoline team.
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Christian G.
Rating: 5 out of 5
following a purchase from 12/11/2016
Nothing to report. Precise site, timely delivery, no surprises. Good material and serious after-sales service. Keep it up... Good.
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David F.
Rating: 5 out of 5
following a purchase from 11/11/2016
Very good.
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Michel V.
Rating: 4 out of 5
following a purchase from 10/11/2016
Your collaborator was very helpful for my purchase, and the package arrived on time. One small piece of advice, the packaging box should be sturdier and better 'taped'... Arrived slightly damaged, but product intact..
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Didier B.
Rating: 5 out of 5
following a purchase from 13/11/2016
Excellent product, rushed carrier: minimum service and left...
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Erwann G.
Rating: 3 out of 5
following a purchase from 12/11/2016
Everything is perfect. My only regret concerns the price of the freestyle skis I bought, ***€ for 2 foam squares, it's ridiculous...
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Response from France Trampoline
Hello Sir, we have taken your regret regarding the purchased item into account. If you wish, you have 14 days to return the item in new condition. However, we would like to remind you that this item does not exist elsewhere at such a price (less than 80 euros) in France and Europe! The closest item is made for ski professionals who want to train on a trampoline but it tripled or quadrupled our price. We hope you will still use this sports accessory. The France Trampoline team.
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Anne Z.
Rating: 4 out of 5
following a purchase from 06/11/2016
Delivery a bit long (more than a week) but very good packaging, well-protected material.
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Geoffrey P.
Rating: 4 out of 5
following a purchase from 09/11/2016
Delivery ok Easy to use website
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Daniel R.
Rating: 3 out of 5
following a purchase from 10/11/2016
Fast delivery, well-packaged product
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Jean G.
Rating: 5 out of 5
following a purchase from 10/11/2016
Perfect.
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Serge V.
Rating: 5 out of 5
following a purchase from 10/11/2016
Very happy with my delivery, I was informed at every step, from the departure of your premises to the delivery date set with the carrier. The delivery was made on the agreed day. One remark, if it is possible to define a tighter time slot, that would be perfect. Best regards
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Laurent L.
Rating: 5 out of 5
following a purchase from 21/10/2016
Very happy with the product. Quality is there. The protective cover seems a bit light to me. But everything else is great
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Patrick S.
Rating: 5 out of 5
following a purchase from 09/11/2016
Very good material, responsive customer service and attentive to the customer. However, the carrier for the delivery of packages is of incomparable nullity. Too bad for France Trampoline.
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Edouard L.
Rating: 5 out of 5
following a purchase from 09/11/2016
Very good responsiveness
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Pierre J.
Rating: 5 out of 5
following a purchase from 10/11/2016
Nothing to complain about, service and delivery impeccable. Thank you
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Patrick C.
Rating: 5 out of 5
following a purchase from 08/11/2016
Very good quality, very professional and serious, to recommend.
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Paul M.
Rating: 4 out of 5
following a purchase from 07/11/2016
Good product that matches the description well. However, there are rough edges that can be dangerous located on the welds.
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Emilie C.
Rating: 5 out of 5
following a purchase from 04/11/2016
Ease of ordering online, fast and efficient delivery, very good product.
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Pascale M.
Rating: 5 out of 5
following a purchase from 04/11/2016
From ordering to delivery, everything went very well. Very good product. The only regret I have is not having chosen a larger trampoline (I took the 2.5m one).
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Thierry F.
Rating: 5 out of 5
following a purchase from 09/11/2016
+++
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Franck T.
Rating: 5 out of 5
following a purchase from 05/11/2016
Fast delivery and super product.
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Marcela D.
Rating: 4 out of 5
following a purchase from 06/11/2016
Good service, attentive.
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Thierry A.
Rating: 5 out of 5
following a purchase from 04/11/2016
I recommend this site, perfect delivery, well packaged and the product completely meets my expectations. The tarp fits perfectly for a trampoline of the Decathlon brand measuring 3.65m. Good quality of the tarp, I am completely satisfied.
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Gaelle C.
Rating: 4 out of 5
following a purchase from 06/11/2016
Fast shipping but problem with the delivery person who did not respect the agreed times which delayed the delivery by a week and forced me to stay home for 2 half days waiting for him.
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Jean-Michel C.
Rating: 5 out of 5
following a purchase from 05/11/2016
No problems, very satisfied.
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Sylvain P.
Rating: 4 out of 5
following a purchase from 05/11/2016
Top.
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Julien C.
Rating: 5 out of 5
following a purchase from 07/11/2016
Very responsive after-sales service, perfect handling.
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Franck R.
Rating: 5 out of 5
following a purchase from 26/09/2016
Very fast delivery, exchanges with the call center very efficient, friendly and understanding for my delivery (my daughter's birthday).
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Jerome T.
Rating: 5 out of 5
following a purchase from 06/11/2016
Very good, nothing to complain about.
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Cedric H.
Rating: 4 out of 5
following a purchase from 01/11/2016
Delivery by appointment imposed, and any proposed day is always the same time. This was quite complicated.
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Micol C.
Rating: 5 out of 5
following a purchase from 03/11/2016
The carpet corresponds to the description, punctual delivery
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Valter A.
Rating: 5 out of 5
following a purchase from 01/11/2016
very satisfied everything perfect as agreed
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Jacqueline J.
Rating: 4 out of 5
following a purchase from 03/11/2016
Good.
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Jacqueline J.
Rating: 4 out of 5
following a purchase from 03/11/2016
Good.
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Tresch C.
Rating: 5 out of 5
following a purchase from 21/10/2016
The after-sales service is really very efficient and very responsive. I thank France Trampoline for the quality of their material and service.
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Maryse C.
Rating: 5 out of 5
following a purchase from 03/11/2016
Ease and friendliness of the phone contact, speed of shipping and delivery, good condition of the package.
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Ilenia S.
Rating: 5 out of 5
following a purchase from 31/10/2016
Courteous and efficient assistance, punctual delivery
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Brigitte B.
Rating: 5 out of 5
following a purchase from 02/11/2016
Just perfect as usual.
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Jonas Z.
Rating: 3 out of 5
following a purchase from 08/11/2016
Include a plan on how to assemble it. I have 8 ropes for 3 nets???
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Response from France Trampoline
You will receive assembly instructions via email for your residential nets.
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Florence B.
Rating: 5 out of 5
following a purchase from 04/11/2016
Very good service, very efficient person on the phone with record delivery of the product (replacement of the jumping mat).
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