Customer reviews of France Trampoline

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Nathalie D.

Rating: 5 out of 5

Published on 09/09/2015 à 21h34 following a purchase from 01/07/2015

Excellent product!

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Frédéric O.

Rating: 5 out of 5

Published on 09/09/2015 à 19h27 following a purchase from 29/07/2015

Order and delivery fully met my expectations. The trampoline is clearly solid.

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Guillaume L.

Rating: 5 out of 5

Published on 09/09/2015 à 17h55 following a purchase from 24/06/2015

Very satisfied

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Marie-josé M.

Rating: 5 out of 5

Published on 09/09/2015 à 15h17 following a purchase from 17/06/2015

The help on YouTube is very handy, it should be mentioned in the assembly instructions.

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Roger S.

Rating: 4 out of 5

Published on 09/09/2015 à 14h34 following a purchase from 01/07/2015

Excellent packaging and delivery service. The only downside: the assembly instructions could be clearer and more precise.

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Sergio C.

Rating: 5 out of 5

Published on 09/09/2015 à 08h19 following a purchase from 24/06/2015

Fast service and quality products. Excellent after-sales service.

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Alexandra B.

Rating: 4 out of 5

Published on 08/09/2015 à 17h48 following a purchase from 14/07/2015

Easy order, ultra-fast shipping, accessories received exactly as I expected. But shipping costs are exorbitant 14€ for a package of about 1kg ... HOWEVER, it is indicated on the site that the delivery company will contact to set an appointment for receiving the package ... FALSE ... We found a delivery notice in the mailbox one evening and obtaining a new delivery is purely impossible! We had to make a 120 km round trip (Angers / Le Mans) to pick up the package! You would do well to use postal services they are more serious and cheaper!

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Soazic S.

Rating: 5 out of 5

Published on 08/09/2015 à 10h27 following a purchase from 09/06/2015

Excellent!

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Adeline R.

Rating: 5 out of 5

Published on 08/09/2015 à 08h43 following a purchase from 14/07/2015

Rectangular trampoline purchased this summer. Very practical for small gardens, less space wasted. Very good quality. Good phone reception. Delivery as per schedule and within the right timeframe

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Jonathan B.

Rating: 5 out of 5

Published on 07/09/2015 à 21h33 following a purchase from 03/08/2015

Great

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Christian D.

Rating: 4 out of 5

Published on 07/09/2015 à 21h17 following a purchase from 03/08/2015

delivery times and order content respected

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Christine C.

Rating: 4 out of 5

Published on 05/09/2015 à 20h21 following a purchase from 06/06/2015

Quality

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Dorothee D.

Rating: 4 out of 5

Published on 05/09/2015 à 19h43 following a purchase from 20/06/2015

Very good phone contact. Excellent follow-up of the delivery, very fast. Easy assembly (it's heavy and you need to take the time to look very carefully at the instructions) for such a large trampoline. The only downside is the plastic attachment hooks of the safety net: 5 broke on the first jump (there was only one person) and they were well attached as per the instructions. Metal attachments (like carabiners) might be better.

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Response from France Trampoline Published on 20/06/2015

Hello, Thank you for your constructive feedback, and your comments have been taken into account for consultation on a new type of net. However, the installation must be ensured by respecting a respectable level of tension on the elastic straps at the bottom. Replacement hooks have been sent to you, and we remain at your disposal for any assistance to prevent any similar issues.

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Aude Laurent B.

Rating: 4 out of 5

Published on 05/09/2015 à 10h55 following a purchase from 25/07/2015

second trampoline purchased (as a gift for the family) - quality since ours has been holding up against the kids for several years ... Satisfied with the after-sales service although a bit slow.

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Guillaume L.

Rating: 5 out of 5

Published on 04/09/2015 à 14h41 following a purchase from 05/06/2015

Very good product, secured, of very high quality. Fast delivery time. Responsive and very effective after-sales service.

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Jean Baptiste D.

Rating: 5 out of 5

Published on 04/09/2015 à 09h10 following a purchase from 31/07/2015

Nothing to report. Very good responsiveness. Everything is OK

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Benoit S.

Rating: 4 out of 5

Published on 04/09/2015 à 08h55 following a purchase from 05/06/2015

Very good trampoline, delivered on time and very easy to assemble.

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Patrice L.

Rating: 5 out of 5

Published on 03/09/2015 à 19h26 following a purchase from 02/07/2015

fast delivery. item conforms. Product quality undeniable (protection tarp)

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Luc L.

Rating: 5 out of 5

Published on 03/09/2015 à 17h24 following a purchase from 11/06/2015

excellent

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Sylvain G.

Rating: 5 out of 5

Published on 03/09/2015 à 15h25 following a purchase from 16/07/2015

Very competent and pleasant customer service to check that I chose the right model. Product of very good quality

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Michel F.

Rating: 4 out of 5

Published on 03/09/2015 à 08h43 following a purchase from 04/06/2015

Material conforms to our expectations

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Soisic S.

Rating: 4 out of 5

Published on 02/09/2015 à 20h50 following a purchase from 24/06/2015

good value for money, seriousness and speed in ordering and delivery, quality and safety; and on top of that comfort and aesthetics!

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Didier L.

Rating: 5 out of 5

Published on 02/09/2015 à 20h43 following a purchase from 27/05/2015

Very good product.

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Nathalie C.

Rating: 5 out of 5

Published on 02/09/2015 à 18h39 following a purchase from 20/05/2015

Very good phone contact, everything was managed with a lot of rigor and professionalism. Excellent responsiveness. I highly recommend this company for both the quality of the material and the follow-up and availability of the staff.

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Anne-angèle C.

Rating: 5 out of 5

Published on 02/09/2015 à 12h46 following a purchase from 15/07/2015

Incredible delivery times!

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Marie Hélène D.

Rating: 5 out of 5

Published on 01/09/2015 à 20h52 following a purchase from 07/07/2015

quality of the material security good design useless ski

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Thierry B.

Rating: 4 out of 5

Published on 01/09/2015 à 17h53 following a purchase from 02/06/2015

Beware of the packaging, the pallet is too small to ensure safe delivery ... Phew! Nothing to report after opening the boxes

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Hélène B.

Rating: 5 out of 5

Published on 01/09/2015 à 17h51 following a purchase from 14/07/2015

the trampoline is fantastic! the 21cm springs provide exceptional bounce! Highly recommended

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Manuel R.

Rating: 5 out of 5

Published on 01/09/2015 à 13h19 following a purchase from 26/05/2015

Fairly fast delivery, trampoline of very good quality, in line with our expectations, friendly phone reception.

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Sebastien L.

Rating: 5 out of 5

Published on 01/09/2015 à 12h56 following a purchase from 19/05/2015

Site up to my expectations and material at the same level. Explicit assembly instructions. Nothing to say.

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Charles A.

Rating: 5 out of 5

Published on 01/09/2015 à 12h43 following a purchase from 09/06/2015

Very satisfied with everything (the welcome, the material, ...) except for your delivery person or carrier.

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Elsa F.

Rating: 5 out of 5

Published on 01/09/2015 à 12h19 following a purchase from 26/05/2015

We are delighted with our purchase: professional phone reception, fast delivery, quality trampoline.... everything was perfect for my daughter's 10th birthday. Thank you!

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Christine Q.

Rating: 5 out of 5

Published on 01/09/2015 à 12h12 following a purchase from 02/06/2015

Very satisfied both in terms of contact and quality

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Jérémy D.

Rating: 5 out of 5

Published on 01/09/2015 à 11h26 following a purchase from 16/06/2015

Excellent material, excellent interlocutor, Nothing to complain about, just satisfied not to have bought a trampoline from a large national chain...

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Amina E.

Rating: 5 out of 5

Published on 01/09/2015 à 08h55 following a purchase from 23/06/2015

When ordering, I made a mistake in the reference and by calling customer service my order was changed. Fast and careful delivery (order on Monday and delivery on Thursday). The quality is there, a bit long to assemble, but after that it's a delight. To recommend.

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Philippe W.

Rating: 3 out of 5

Published on 31/08/2015 à 21h49 following a purchase from 01/06/2015

We called a specialized company and chose an expensive trampoline to have quality and we were very disappointed. Especially regarding the frame: the holes for screwing are not aligned, we had to buy a drill to enlarge and align them. The holes are probably made before bending the tubes and not after as it should have been. We also had to buy a tap to redo a good part of the threads. In short, a lot of equipment to buy when the manual indicates that no other tool is necessary. Instead of a few hours, assembling the frame alone took an entire afternoon (about 7 to 8 hours). For a specialized company and for the price, the quality is not up to par!

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Response from France Trampoline Published on 03/06/2015

Sir, Our phone conversation today highlighted a defect in the trampoline frame, which was resolved by your care, without involving our services. We emphasize the full availability of our customer service, which is an integral part of our company, and which remains at your disposal by phone or by email. We will remain available to our customer for any additional requests.

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Patrice M.

Rating: 4 out of 5

Published on 31/08/2015 à 20h48 following a purchase from 18/05/2015

Good service: material delivered in good condition within the deadlines communicated at the time of the order!

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Philippe Et Laurence B.

Rating: 4 out of 5

Published on 31/08/2015 à 14h25 following a purchase from 01/06/2015

FAST DELIVERY VERY GOOD MATERIAL MANUAL NOT DETAILED ENOUGH FOR SPRING ASSEMBLY

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Laurence P.

Rating: 5 out of 5

Published on 31/08/2015 à 13h44 following a purchase from 29/06/2015

Good communication on the phone, very friendly and efficient. Timely shipping, well-packaged parcel.

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Frédéric L.

Rating: 5 out of 5

Published on 30/08/2015 à 08h45 following a purchase from 17/05/2015

Quality of service and guaranteed professionalism.

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