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M
Rating: 5 out of 5
Order delivered on time
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
TB excellent service
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S
Rating: 5 out of 5
Very happy with my jumping mat. A customer service that asked before sending us if the dimensions were correct. I highly recommend
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J
Rating: 5 out of 5
Product easy to find on the site of good quality, identical to the original product, very good product without hesitation.
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B
Rating: 5 out of 5
........
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A
Rating: 5 out of 5
No problem, phone advice, fast delivery. Perfect
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S
Rating: 4 out of 5
I ordered 1 item in stock and another on pre-order because it was not available immediately. I thought I would first receive the item in stock, but after ordering, I received an email informing me that due to increased shipping costs, there would only be one shipment when the restocking is done. Unless I pay for an additional shipment. A bit disappointed.
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R
Rating: 4 out of 5
I am waiting for delivery
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M
Rating: 5 out of 5
Nothing to complain about.
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P
Rating: 5 out of 5
Very good quality product!! Despite a high price...
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W
Rating: 5 out of 5
Quick response from customer service after questions to finalize my purchase choice. Only downside, no assembly instructions even briefly for the installation of the protective cover. (passing the elastic through the cover)
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Y
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
The site is very well done, I was able to find what I was looking for in a very short time, everything is very smooth. After trying, the trampolines are also of very good quality.
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S
Rating: 5 out of 5
Nickel
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R
Rating: 5 out of 5
Good quality. And speed in shipping.
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M
Rating: 5 out of 5
Order received quickly and in good condition
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M
Rating: 5 out of 5
The installation is quite difficult even with the instructions. Several people are needed for optimal assembly. The items are well packaged and of good quality. We'll see over time if the structure rusts or not. In any case, for now, I am satisfied.
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M
Rating: 5 out of 5
nothing to say normal
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D
Rating: 5 out of 5
Perfect. It was a gift and they are very happy. Thank you for the speed in shipping and for respecting the indicated schedule.
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J
Rating: 5 out of 5
Super trampoline
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C
Rating: 5 out of 5
quality product, very well managed purchase and well-organized delivery, products well packaged. delivered to the house on a pallet
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P
Rating: 5 out of 5
Replacement of parts due to breakage, perfect
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M
Rating: 5 out of 5
quality product from origin
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V
Rating: 5 out of 5
Great replacement trampoline, perhaps better than the original. Very attentive and meticulous seller. Recommended
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L
Rating: 5 out of 5
Excellent quality
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F
Rating: 3 out of 5
There are some improvements to be made on the assembly of the trampoline, regarding the fitting of the vertical legs, your tool is useless, not enough grip, I had to use a pair of pliers and then to assemble the protective net the fiberglass arches I had to modify the system my way otherwise impossible to fit the circle and I had to use flat head bolts with nuts to hold the entire steel structure at the holes otherwise the rest is fine.
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Response from France Trampoline
Hello, thank you for your feedback on your assembly experience with our trampoline. We take note of your comments and suggestions to improve our products and make assembly easier for our customers. However, it is surprising that you encountered problems during your assembly of your fiberglass arch set. When you encountered the problem, you could have contacted us so we could help you find a solution, or even send you a new set if necessary. We hope that despite these difficulties, you will fully enjoy your trampoline. The France Trampoline team.
C
Rating: 4 out of 5
Package arrived in good condition. The material corresponds to the request.
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E
Rating: 5 out of 5
We are thrilled. Good high-quality workmanship and maximum fun for the kids.
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A
Rating: 5 out of 5
Very high-quality product
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M
Rating: 5 out of 5
Super quality
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B
Rating: 5 out of 5
Serious and fast
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E
Rating: 5 out of 5
A team that listens, very responsive and effective, it's perfect! I recommend!
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D
Rating: 5 out of 5
The material is of good quality, relatively easy to assemble, overall, it lives up to its promises. Just one issue with delivery, the package arrived completely torn open, the delivery person was clearly not trained in quality service.....
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C
Rating: 3 out of 5
Overall a nice trampoline. Unfortunately, it squeaks after a few weeks and the 'borders' do not hold up unfortunately.
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Response from France Trampoline
Hello Madam, Thank you for your feedback. It is normal for your trampoline to make a little noise. We recommend applying WD-40 to lightly lubricate the springs. Could you please send us photos regarding the problem with your jumping mat so that we can better understand it and help you find a solution? Sincerely, The Trampoline Tech Team
J
Rating: 5 out of 5
Excellent product and efficient customer service.
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B
Rating: 3 out of 5
Hello, assembling the 3.00m dome cannot be done with 2 people in 1 hour, but at least 3 people in 2 hours. For the hammock, impossible to set it up as a hammock (upper part in the dome) because the carabiners are missing! Yet they are well mentioned in the assembly guide. Disappointed... Otherwise, the structure looks sturdy and is aesthetic, we'll see over time.
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Response from France Trampoline
Hello, we are sorry to learn that assembling the dome was more difficult than expected. We take note of your experience. This will allow us to revise our instructions to offer more precise guidance to our future customers. Regarding the missing carabiners for the hammock, you must have received our old assembly guide by mistake. Our new range of hammocks no longer requires the use of carabiners for assembly. We will send you the new guide by email to rectify this error. Finally, despite all these small issues, we are happy to know that you find the structure robust. We hope that despite these inconveniences, you will be able to fully enjoy your dome. Do not hesitate to contact us directly if you have any other questions. We remain at your disposal for any further information. The France Trampoline team.
M
Rating: 5 out of 5
We were very satisfied after purchasing a trampoline.
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F
Rating: 4 out of 5
Great set. One important criticism: no self-locking nuts are provided. I bought these at the hardware store after the delivered ones came loose. Dangerous! Must definitely be replaced in the future.
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S
Rating: 5 out of 5
The trampoline net arrived quickly and is of high quality. Thank you very much.
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S
Rating: 5 out of 5
Perfect. They contact you even before sending your package to ensure compatibility. Truly great professionalism. Thank you!
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