Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3, 4 and 5 stars

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S
Stephanie L.
Rating: 4 out of 5
following a purchase from 26/12/2013
Delivery time respected, packaging in good condition.
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Joel A.
Rating: 4 out of 5
following a purchase from 28/11/2013
Satisfied with the service, to recommend.
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Pascale M.
Rating: 4 out of 5
following a purchase from 22/01/2014
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Jean-charles B.
Rating: 5 out of 5
following a purchase from 05/02/2014
The trampoline is really of good quality. The assembly went perfectly. Call to customer service for additional information: impeccable quality of commercial service, available, nothing to complain about. The quality will be seen in use but for now we are fully satisfied. It is already rare to have an assembly where everything fits perfectly, it is for me a guarantee of quality.
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Gilles L.
Rating: 4 out of 5
following a purchase from 04/02/2014
The +: product delivered within short deadlines. The -: the carrier did not call (as planned) to notify of the delivery. No feedback yet on the product, as it has not yet been assembled.
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Response from France Trampoline
Hello, Thank you for your comment. After checking with the agency, it turns out that no contact was made before the delivery. We convey their sincerest apologies for this inconvenience. However, the driver informed you 1 hour before delivery by phone of his arrival. In any case, do not hesitate to contact us if needed. We renew our apologies. The France Trampoline team.
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Gaelle L.
Rating: 5 out of 5
following a purchase from 25/11/2013
impeccable product quality. fast and reliable delivery.
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Sophie R.
Rating: 5 out of 5
following a purchase from 02/12/2013
Delivery times more than respected. Product quality exceeds all our expectations. Robust, beautiful finish, and the satisfaction of being able to buy French! Good purchase. And the stars in our children's eyes.......... Thank you
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Olivier M.
Rating: 4 out of 5
following a purchase from 02/12/2013
good service, whether it is the deadline as well as customer service or order taking and especially quality material
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Anouk D.
Rating: 5 out of 5
following a purchase from 30/12/2013
very fast delivery (order placed on Sunday evening, delivery on Wednesday!). super customer service (a damaged sleeve, email sent and a few days later a new sleeve delivered). very high quality trampoline, very sturdy.
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Frédéric J.
Rating: 5 out of 5
following a purchase from 15/12/2013
Very responsive customer service despite the fact that the net is no longer under warranty. very satisfied with the quality of the product as well as the website.
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Gerard L.
Rating: 4 out of 5
following a purchase from 24/11/2013
Very good phone contact for advice; good listening to the customer
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JÉrÔme P.
Rating: 5 out of 5
following a purchase from 02/02/2014
Good product and fast delivery.
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Pierre S.
Rating: 4 out of 5
following a purchase from 15/12/2013
product completely conforms to its description and of good quality in use
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Joris T.
Rating: 5 out of 5
following a purchase from 29/11/2013
Very satisfied, no regrets about the choice of provider. Thank you.
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Pierre-emmanuel J.
Rating: 5 out of 5
following a purchase from 03/01/2014
Customer service and transport provider are top-notch. Quality has a price, and this price concerning France Trampoline is justified.
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Luisa María M.
Rating: 5 out of 5
following a purchase from 20/12/2013
I would recommend other people to buy from Jump'in Spain. The attention has been very good and has given me confidence when buying.
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Sabrina R.
Rating: 4 out of 5
following a purchase from 19/12/2013
good quality jump trampoline even if quite complicated to assemble. on the other hand, bad point for the delivery. first appointment, ok, but the carrier does not come and does not warn. I have to call. second appointment made. the carrier comes in the morning and not in the afternoon as agreed. in short, organization to be reviewed. it's a shame.
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Serge C.
Rating: 5 out of 5
following a purchase from 21/11/2013
Super material, almost too good for the kids!
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Rafael R.
Rating: 5 out of 5
following a purchase from 19/12/2013
Everything in order
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Marot X.
Rating: 5 out of 5
following a purchase from 05/12/2013
Service conforms to what is announced on the site (this is rare enough to note the quality of France trampoline's service with the best rating. No delivery or product quality issues. I warmly recommend the brand.
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Emilie S.
Rating: 5 out of 5
following a purchase from 26/12/2013
Very satisfied with France Trampoline, both for the quality of the product (which must be evaluated over time), and the quality and speed of product shipment. The email notifying the number of packages as well as the measurements to take upon receipt is very reassuring. Order placed on Monday, trampoline received on Friday (due to appointment for receipt). Pleasant carrier.
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Carine L.
Rating: 5 out of 5
following a purchase from 30/01/2014
Excellent communication. Fast and careful delivery. Very good quality trampoline. The BEST!
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Jennifer B.
Rating: 5 out of 5
following a purchase from 19/12/2013
Fast order, very friendly contact and especially excellent quality trampoline :-) thank you
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Thierry L.
Rating: 5 out of 5
following a purchase from 21/11/2013
The advice provided for choosing the trampoline based on users.... is remarkable. The description of the materials used is precise. The follow-up of the order, the sending of an email in case of storm risk in the region where you reside shows the professionalism of the company and the importance it places on its customer.
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Cecile G.
Rating: 5 out of 5
following a purchase from 16/01/2014
VERY GOOD
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Isabelle C.
Rating: 4 out of 5
following a purchase from 02/01/2014
Nothing to report
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Anna D.
Rating: 5 out of 5
following a purchase from 09/01/2014
your services are sublime.
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Nathalie F.
Rating: 4 out of 5
following a purchase from 25/12/2013
Fast delivery, clear assembly instructions, quick and effective online help. The trampoline has not yet been tested. We are waiting for some rays of sunshine...
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Elisabeth P.
Rating: 5 out of 5
following a purchase from 11/12/2013
I found the phone contact perfect, the deadlines perfect, although I had a small issue with the carrier for my second order.. I think you should specify that when changing a tarp, it is preferable to change the springs at the same time. I believe I remember that the spare parts were not printed in the catalog you offer
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Gwenael K.
Rating: 4 out of 5
following a purchase from 29/01/2014
Good
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Laurent C.
Rating: 5 out of 5
following a purchase from 11/12/2013
product conforms, good quality trampoline
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Henri M.
Rating: 5 out of 5
following a purchase from 29/01/2014
very good quality easy assembly we are waiting for nice days to have fun I do not regret
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Emilie G.
Rating: 5 out of 5
following a purchase from 08/01/2014
excellent quality for this surround cushion, adaptable to trampolines not purchased from them, very good communication and very attentive to its future customers .... all ++++ for this Bordeaux company. very fast delivery (2 days)
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Léo R.
Rating: 5 out of 5
following a purchase from 01/01/2014
Excellent material and complete and fast delivery! Really very satisfied!!!
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Albert S.
Rating: 5 out of 5
following a purchase from 20/11/2013
Reactivity Quality perfect after-sales service
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Charline R.
Rating: 4 out of 5
following a purchase from 18/12/2013
The only thing we really missed was more explanations on the assembly instructions for our safety net. 'Real' photos would help us understand in a more concrete way the method to use to assemble the net from start to finish. Otherwise, the contacts are very competent and very friendly.
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Response from France Trampoline
hello, we thank you for your comment and we have forwarded this to the custom nets service. This service remains available for any installation assistance from Monday to Friday. The France Trampoline team
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Yoann D.
Rating: 5 out of 5
following a purchase from 17/12/2013
Very good, pleasant treatment, questions answered clearly and product quality according to our expectations. Noteworthy is the effort made to ensure we could have our order on time for a gift, the follow-up and attention provided with seriousness and professionalism but with a friendliness that is appreciated. I can't think of anything to improve, keep it up and I'm sure you will do very well
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François A.
Rating: 5 out of 5
following a purchase from 21/01/2014
We easily found what we were looking for on the site. The package arrived quickly, without any particular problem
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Christian C.
Rating: 5 out of 5
following a purchase from 04/01/2014
Very good service performance, very good warranty handling on our defective mat. The children are very happy, very good quality material, nothing to do with supermarket trampolines. Much more bounce, much more robust material. Thank you
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Response from France Trampoline
Hello, We thank you for your comment and your positive feedback. We indeed try to provide you with the best trampolines that will follow your children and your family for many years. Our products have nothing to do with the trampolines you find in supermarkets and we are happy to see that you have noticed it. The France Trampoline team
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Severine D.
Rating: 5 out of 5
following a purchase from 09/01/2014
very serious company, very high quality material. Very good phone reception.
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