The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?
Translated reviews
Response from France Trampoline
Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.
V
Violette L.
Rating: 4 out of 5
following a purchase from 18/09/2023
The commercial gesture mentioned was not followed up
Translated reviews
C
Claude L.
Rating: 3 out of 5
following a purchase from 11/09/2023
Disappointed with the return
Translated reviews
S
Silke B.
Rating: 4 out of 5
following a purchase from 13/08/2023
Everything went well.
Translated reviews
C
Camping Les Ajoncs A.
Rating: 4 out of 5
following a purchase from 01/09/2023
very good and fast
Translated reviews
S
Sophie M.
Rating: 1 out of 5
following a purchase from 22/08/2023
Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!
Translated reviews
Response from France Trampoline
Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team
W
Wibke S.
Rating: 4 out of 5
following a purchase from 07/08/2023
Super customer service, delivery was excellent and uncomplicated. One screw was missing during assembly, hence 1 point deduction.
Translated reviews
K
Keziah L.
Rating: 3 out of 5
following a purchase from 25/08/2023
The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise
Translated reviews
Response from France Trampoline
Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team
B
Bertrand B.
Rating: 4 out of 5
following a purchase from 20/08/2023
Quality material, a bit expensive. I would have liked a promo on the model purchased but there was only on the model below...
Translated reviews
A
Annabelle G.
Rating: 4 out of 5
following a purchase from 16/08/2023
Average quality
Translated reviews
C
Chankar P.
Rating: 1 out of 5
following a purchase from 16/08/2023
Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.
Translated reviews
J
Julien B.
Rating: 3 out of 5
following a purchase from 02/08/2023
Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.
Translated reviews
Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at [email protected]. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.
D
Didier O.
Rating: 4 out of 5
following a purchase from 24/07/2023
After several exchanges, I received the correct parts and finished the assembly.
Translated reviews
M
Michel P.
Rating: 4 out of 5
following a purchase from 10/08/2023
Assembly instructions too brief leaving room for the possibility of errors.
Translated reviews
P
Pierre B.
Rating: 4 out of 5
following a purchase from 09/08/2023
Very efficient and very fast except for the delivery by DPD
Translated reviews
P
Pascaline G.
Rating: 4 out of 5
following a purchase from 06/08/2023
Very good product however the delivery by DPD is a disaster...
Translated reviews
G
Gildas B.
Rating: 4 out of 5
following a purchase from 07/08/2023
Good but quite expensive
Translated reviews
N
Nicolas F.
Rating: 4 out of 5
following a purchase from 07/08/2023
Very good
Translated reviews
F
Fabrice M.
Rating: 4 out of 5
following a purchase from 01/08/2023
Product generally meets my expectations; Video and assembly instructions too brief, hence possible difficulties in assembly for someone not handy but ultimately doable. Very good order tracking/customer service; I recommend
Translated reviews
D
Dominique B.
Rating: 4 out of 5
following a purchase from 31/07/2023
material corresponding to the order and easy to install
Translated reviews
D
Daniel R.
Rating: 4 out of 5
following a purchase from 04/08/2023
Fast and compliant delivery.
Translated reviews
P
Patrick S.
Rating: 4 out of 5
following a purchase from 18/07/2023
Very pleasant and very professional phone contact. The package is delivered on time. Very satisfying. However, efforts could be made regarding the packaging: the trampoline is delivered in 2 stacked boxes and these are really damaged, I didn't have time to unpack the boxes to see if the product is damaged.
Translated reviews
M
Monique B.
Rating: 4 out of 5
following a purchase from 01/08/2023
I was well advised, pleasant staff
Translated reviews
J
Jean-françois J.
Rating: 4 out of 5
following a purchase from 28/07/2023
No problem, fast delivery
Translated reviews
A
Anne-sophie P.
Rating: 4 out of 5
following a purchase from 29/07/2023
Looking for spare parts, I was very well guided. However, the prices are high, and no commercial discount...
Translated reviews
V
Violaine T.
Rating: 4 out of 5
following a purchase from 30/07/2023
Very good. Finding replacement parts could be facilitated by entering the reference of the purchased trampoline
Translated reviews
P
Patrick P.
Rating: 4 out of 5
following a purchase from 28/07/2023
it's a shame for the net no instructions and not even on my account, after struggling a bit I managed to get there
Translated reviews
J
Jean-guy T.
Rating: 4 out of 5
following a purchase from 27/07/2023
Very nice trampoline! However, a bolt was missing, and the instructions are not very clear (according to my husband who is quite handy and took care of assembling it).
Translated reviews
G
Gil B.
Rating: 1 out of 5
following a purchase from 17/06/2023
Contacted by the delivery person but does not respond when called back. Result: Product delivered on a day of absence. Moreover, one package was missing. Photo of an ordered lot on the site but the package does not include all the elements of the lot.
Translated reviews
Response from France Trampoline
Hello, Thank you for taking the time to respond to this review. Regarding the tracking of your shipment, we are unable to trace the steps with the carrier. We apologize if you encountered problems with them. Please know that if you cannot get in touch with the carrier, our sales service is available to follow up from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. As for the ordered product, you ordered a climbing dome play area of 3.60 m. Indeed, as explained in the product sheet, the climbing dome is not part of the pack. However, you can purchase the play area with the climbing dome or the dome alone on our site. All packages were therefore present at the delivery of your pallet. We remain at your disposal for any further information. Best regards, The France Trampoline team
C
Christophe T.
Rating: 3 out of 5
following a purchase from 27/07/2023
Package arrived with difficulty, several changes of parcel relay without being informed. Once arrived, I noticed an error on my part during the order (dimensions of the jumping mat). Customer service responds quickly, I order the new one which arrives quickly. To return the incompatible jumping mat, it’s a hassle, France trampoline does not provide for the return via its carrier, so the return is at my expense and expensive. The package has been here for at least 2 weeks and still no refund. The products are of quality but the after-sales service is not up to par. Too bad. Be cautious when ordering spare parts.
Translated reviews
Response from France Trampoline
Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.
C
Camping Les Ajoncs A.
Rating: 4 out of 5
following a purchase from 25/07/2023
-
Translated reviews
N
Nicolas L.
Rating: 4 out of 5
following a purchase from 25/07/2023
Order processing and delivery quick and efficient. Very good telephone reception when making inquiries after the order. You need to allow time for assembly and be a bit muscular for assembling the legs. The negative points are as follows: 2 attachments for the protective sleeve are missing. The ladder attachment does not click onto the bar and is very unstable. We have to carry our daughter to install her in the trampoline. As the ladder lifts the protective net, the zipper closure is elevated and it is difficult to get down from the trampoline to place the feet on the ladder, even for our teenagers. The information sheet sewn onto the protective net to the right of the zipper has been placed askew, which looks careless.
Translated reviews
M
Michel B.
Rating: 4 out of 5
following a purchase from 23/07/2023
Receipt but reassembly planned in 1 month, so no opinion!
Translated reviews
F
Fabrice H.
Rating: 4 out of 5
following a purchase from 23/07/2023
The merchandise corresponds to the request and the information on the internet. The only downside is the very high shipping cost.
Translated reviews
S
Schmidt J.
Rating: 4 out of 5
following a purchase from 18/07/2023
Between the order and delivery no problem thank you for the quality of the bridge you can do much better the threading and treatment is poor. For information, the trampoline is disassembled and stored from October to June, review the product. For the trampoline good quality. Best regards
Translated reviews
Y
Yohann B.
Rating: 3 out of 5
following a purchase from 17/07/2023
Package not very well protected
Translated reviews
L
Laurent D.
Rating: 3 out of 5
following a purchase from 20/07/2023
Good order management but did not receive the correct reference!!!!
Translated reviews
J
Jean Luc K.
Rating: 4 out of 5
following a purchase from 17/07/2023
-
Translated reviews
Q
Quentin V.
Rating: 4 out of 5
following a purchase from 19/07/2023
Top product quality, not easy to stretch the cable, I made a tensioner with a strap.
Translated reviews
M
Michel V.
Rating: 4 out of 5
following a purchase from 15/07/2023
Product meets expectations with delivery within a reasonable timeframe.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 