The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Good quality trampoline, but you need men to assemble it. And the assembly instructions could be greatly improved
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Response from France Trampoline
Hello, we thank you for your feedback on the Jump'Up 390 trampoline. We are listening to you in order to improve the instructions. We have sent you a personal message to get your more detailed feedback because we are constantly looking to improve and it is thanks to your feedback that we can also progress. We remain at your disposal. The France Trampoline team.
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Guillaume M.
Rating: 4 out of 5
following a purchase from 20/09/2014
Very good product, fast delivery
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Gilles G.
Rating: 4 out of 5
following a purchase from 25/10/2014
good material, delivery on time, very happy with the equipment thank you
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Ferreira M.
Rating: 4 out of 5
following a purchase from 13/09/2014
Very good service
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Roland C.
Rating: 4 out of 5
following a purchase from 29/08/2014
Quality product but order tracking and especially delivery not top!
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Annette P.
Rating: 4 out of 5
following a purchase from 26/09/2014
very good staff attentive on the phone and very friendly
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Cecile V.
Rating: 4 out of 5
following a purchase from 17/10/2014
The item seems to be of good quality but I haven't tried it yet. However, there is no instruction manual on how to attach it.
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Response from France Trampoline
Hello, we thank you for your feedback on the Trampofoot accessory. This accessory is very easy to install. It comes with straps at the 4 corners and you just need to tie a knot at the top of 2 poles and then on 2 springs to be able to install it. We apologize for this issue and remain at your disposal. The France Trampoline team.
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Yann C.
Rating: 4 out of 5
following a purchase from 21/10/2014
Satisfied with the purchased product and delivery times.
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Olivier C.
Rating: 4 out of 5
following a purchase from 29/09/2014
Fast, efficient, precise, nothing to say.
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Sonia S.
Rating: 4 out of 5
following a purchase from 17/08/2014
Excellent product delivered quickly.
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Samuel A.
Rating: 4 out of 5
following a purchase from 26/10/2014
Complete and well-documented site. Easy order and very good quality of delivery. Deadline respected and exemplary packaging.
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Response from France Trampoline
Hello, thank you for your valuable feedback. We are happy to see that everything went well and that the delivery was smooth. If you had any doubts during delivery, you could have accepted the order and left reservations on the delivery note. Often it is the boxes that can tear as the steel arches do not move. We remain available at 05 56 36 04 62. The France Trampoline team.
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Olivier L.
Rating: 4 out of 5
following a purchase from 07/09/2014
Product well received within the deadlines and well packaged.
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Sebastien M.
Rating: 4 out of 5
following a purchase from 13/09/2014
Good service from every point of view.
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Jacques F.
Rating: 4 out of 5
following a purchase from 27/09/2014
Good service, good material, could do better for after-sales service.
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Response from France Trampoline
Hello, we are happy to see that your trampoline satisfies you fully. Regarding after-sales service, we have not received any request from you to date. Do not hesitate to contact us from Monday to Friday by phone or email. We are at your disposal. The France Trampoline team.
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Angélique H.
Rating: 4 out of 5
following a purchase from 24/10/2014
Fast and serious.
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Brigitte S.
Rating: 4 out of 5
following a purchase from 10/10/2014
Phone call on the day of delivery to know availability for reception. Kindness of the person. Mini max very damaged but no problem for exchange with supporting photos. Quick email exchange. However, for the 2nd delivery of the mini max, no email or call, delivery received by neighbors who fortunately were there.. I have not been able to set up the trampoline which is a Christmas gift, let's hope everything will be OK.
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Virginie G.
Rating: 4 out of 5
following a purchase from 02/09/2014
We are delighted with our jumping trampoline 4.30m. The children are having a lot of fun. Simple to assemble. To ensure the stability of the trampoline we installed the anchoring kit. We will see.
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Response from France Trampoline
Thank you Virginie for your feedback on our Jump'Up trampoline.
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Laurent T.
Rating: 4 out of 5
following a purchase from 27/08/2014
PERFECT SMALL DOWNSIDE FOR THE ROOF LIFESPAN 1 YEAR A MORE RESISTANT CANOPY WOULD BE APPRECIATED
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Response from France Trampoline
Hello, We have taken your comment about the roof item into account. We recommend removing it regularly as the wind can get under the roof and tear it if you do not take precautions. The France Trampoline team.
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Maria Angeles P.
Rating: 4 out of 5
following a purchase from 02/09/2014
I am satisfied with your service and of course I will recommend you to others.
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Rita E.
Rating: 4 out of 5
following a purchase from 08/09/2014
IMPROVE COMMUNICATION .. MAKE IT FASTER. THE TRAMPOLINES ARE FINE FOR NOW, BUT I PREFER TO WAIT LONGER TO ASSESS THE QUALITY.
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Montse O.
Rating: 4 out of 5
following a purchase from 29/08/2014
efficient and fast
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Valerie D.
Rating: 4 out of 5
following a purchase from 02/07/2014
Delivery deadline respected. Assembly of the trampoline a bit long!
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Emmanuel M.
Rating: 4 out of 5
following a purchase from 16/06/2014
We just had a problem with the carrier who indicated a delivery on Friday afternoon, but we were delivered on Monday. France Trampoline did everything to ensure that the delivery went smoothly. The trampoline meets our expectations exactly, the children love it. The assembly was long but that’s normal, and the instructions are quite clear. We recommended to our friends to order from France trampoline: a French company and a quality product!
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Mylene L.
Rating: 4 out of 5
following a purchase from 10/08/2014
Super fast shipping: ordered Monday morning received Wednesday in Idf. Thank you! Assembly in one afternoon by me (a mom) and two children (9 and 12 years old) for the greatest happiness of the little brother of 4 years as it was the birthday gift, so assembly relatively easy ... Just a downside: one of the attachments of the protective net broke right away. But everything else is perfect. Based on the advice obtained by phone, I opted for the Jump'Up 360 Trampoline Pack + Net + Ladder. I do not regret at all even if in the end the whole thing is already of a nice size and does not fit in a small corner of the garden... It allows my 4 children, even their friends, as observed during the birthday party, to have fun like little crazy but in a secure way provided that some simple rules and common sense are respected. Excellent purchase
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Christian D.
Rating: 4 out of 5
following a purchase from 22/06/2014
very fast delivery as we requested for a birthday. Appointment with the carrier ok. Trampoline to be assembled by at least two people, it is of good quality, the net provides very good protection as it is well fixed with the mat. The kids are having a blast!!!!
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Pascal T.
Rating: 4 out of 5
following a purchase from 20/06/2014
Assembly quite easy, the assembly drawings are a bit small. I had a bit of difficulty inserting the fixing feet.
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Laurent A.
Rating: 4 out of 5
following a purchase from 17/07/2014
Very fast delivery, good quality material, some improvements to consider (hanging system, type of fiberglass)
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Anne-lise T.
Rating: 4 out of 5
following a purchase from 31/07/2014
delivery on time very satisfied with the quality of the jump up trampoline
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Bruno B.
Rating: 4 out of 5
following a purchase from 14/07/2014
We are satisfied that this company follows its products and allows ordering spare parts (mat + springs) several years after purchase. We eventually received our entire order even though we had to call twice to do so...
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Response from France Trampoline
Hello, we thank you for your trust. We do indeed follow our products for several years. Our spare parts also fit other brands of trampolines which can sometimes lead to stock shortages and send your order in two parts for example. We remain at your disposal. The France Trampoline team.
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Dominique C.
Rating: 4 out of 5
following a purchase from 22/06/2014
Speed of delivery, quality of items
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Delphine L.
Rating: 4 out of 5
following a purchase from 17/07/2014
Excellent logistical service, unfortunately the green border of the trampoline tore after one day.
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Axelle M.
Rating: 4 out of 5
following a purchase from 09/07/2014
Service without problems
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Philippe D.
Rating: 4 out of 5
following a purchase from 16/07/2014
Product quality satisfactory and corresponding to the description except for its dimension: ordered and paid for a round trampoline of 4.60 m in diameter. delivered a trampoline of 4.30 m in diameter. I realized this when measuring it to order a protective cover. Is compensation possible?
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Response from France Trampoline
Hello, we thank you for your review on the protective cover of the round trampoline 4m30. Regarding your request about the diameter of your trampoline, we received your order for a Booster 4m30 pack in June 2014 and not in 4m60 as indicated. We cannot respond favorably to your request as it is unfortunately inaccurate. We invite you to consult your customer account, your invoice if you wish. We remain at your disposal. The France Trampoline team.
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Nathalie M.
Rating: 4 out of 5
following a purchase from 02/07/2014
The stock shortage was 15 days longer than expected. Too bad...! But the big issue is the delivery: Poor delivery service: 1st delivery without notice => No one to receive it, we asked the delivery person to wait 20 minutes and he left... Difficult to get a second appointment...
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éric H.
Rating: 4 out of 5
following a purchase from 11/08/2014
Good quality trampoline
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Yann L.
Rating: 4 out of 5
following a purchase from 09/06/2014
Good reaction to a delivery defect = broken parts. We had an express replacement. Bravo
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Response from France Trampoline
Hello, we thank you for your feedback. Indeed, if a part is damaged inside the trampoline, we replace it quickly thanks to a fast carrier. The France Trampoline team.
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Marion M.
Rating: 4 out of 5
following a purchase from 04/08/2014
Very good quality tarp, which allows for nice jumps. Small downside, the net attachments seem a bit fragile since one of them broke during the first week.
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Response from France Trampoline
Hello, we have noted your comment and will send you new hooks shortly. We remain at your disposal. The France Trampoline team.
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Irma B.
Rating: 4 out of 5
following a purchase from 23/06/2014
good for the whole family. for the price it is very good
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Ludovic L.
Rating: 4 out of 5
following a purchase from 09/06/2014
the product provided meets our expectations. Regarding the delivery, knowing that the delivery person has our phone number, it is regrettable that he does not take the trouble to contact us when he finds the door closed at the customer's address. Indeed, I work 5 minutes from my job, I could have moved to avoid the delivery person coming back a second time.
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Response from France Trampoline
Hello, we thank you for your valuable feedback. For a small package, the carrier does not call and leaves a notice in your mailbox so that he can come back another day. All this is notified in our carrier explanations and in the shipping emails. If you are not present at the delivery address during the day, it is advisable to indicate from the order an address where someone can receive during the day (your work for example or a family member can be). The France Trampoline team.
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Jose Ramón O.
Rating: 4 out of 5
following a purchase from 29/06/2014
PERFECT
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