The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Delivery by Exapaq not satisfactory. Package labeled "incomplete address" while everything was correctly filled out. I had to retrieve the package myself. No problem with the delivered product.
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Laurent B.
Rating: 4 out of 5
following a purchase from 18/02/2014
The product needs to evolve and the assembly instructions are no longer really up to date. Otherwise, good quality product.
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Response from France Trampoline
Hello, we thank you for your comment on our instructions. We are currently updating them. Do not hesitate to contact us if you have a question during assembly. We also have videos on our YouTube channel that can help you. The France Trampoline team.
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Emmanuel B.
Rating: 4 out of 5
following a purchase from 25/02/2014
Good quality service and materials.
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Xavier P.
Rating: 4 out of 5
following a purchase from 14/01/2014
I was able to get information by phone without any problem from a friendly person who seemed competent. Fast delivery. The hip hop trampoline has been in place for a week and seems sturdy although I find the protective pad a bit thin. Overall very satisfying.
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Annie E.
Rating: 4 out of 5
following a purchase from 18/03/2014
The trampoline fixing kit is missing, without warning the delivery of the package is made mentioning the two items.
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Julie K.
Rating: 4 out of 5
following a purchase from 11/02/2014
Very detailed description of the product, proof of seriousness.
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Viviane J.
Rating: 4 out of 5
following a purchase from 24/02/2014
The delivery had a problem: the delivery person only contacted us once in front of our gate, at 2 PM in the middle of a working day... There should either be an email beforehand informing us of the delivery time, or a call at least 4 hours in advance.
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Response from France Trampoline
Hello, we understand your concern and we apologize for it. This should indeed not happen as we request the appointment service from the carrier. We renew our apologies and remain at your disposal. The France Trampoline team.
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Anne C.
Rating: 4 out of 5
following a purchase from 17/02/2014
It was good and arrived on time before Easter.
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Daniele B.
Rating: 4 out of 5
following a purchase from 10/02/2014
Speed for delivery, no problem. Technician's advice obtained quickly.
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Sandrine R.
Rating: 4 out of 5
following a purchase from 07/03/2014
Very satisfactory trampoline for my three children. I do not regret my purchase at all. Delivered on time. The only small issue was that the transport company did not send a text message, I did not understand, I thought of **** with all that we receive. I would have preferred to be called.
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Gaëtan O.
Rating: 4 out of 5
following a purchase from 13/03/2014
Great product, in line with our order, respect for the delivery time.
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Bruno P.
Rating: 4 out of 5
following a purchase from 13/02/2014
Very good customer follow-up after telephone contact.
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Arnaud S.
Rating: 4 out of 5
following a purchase from 23/01/2014
Very fast delivery. Items as described. Good product descriptions on the site.
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Donny A.
Rating: 4 out of 5
following a purchase from 12/02/2014
Good product with fast and serious delivery.
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Laure D.
Rating: 4 out of 5
following a purchase from 19/02/2014
I am very satisfied with the delivery time, trampoline ordered on Thursday evening, delivered on Wednesday morning. I give 4 stars because during assembly, we had a crushed tube which hindered us in assembling the structure. Fortunately, with a few hammer blows, we were able to fit the two pieces together... I will leave another review in a few months to assess the sturdiness against the weather (spring protection cover, net, faded color or not, etc...)
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Nadége D.
Rating: 4 out of 5
following a purchase from 12/02/2014
Simple to order and fast for delivery.
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Francois P.
Rating: 4 out of 5
following a purchase from 05/03/2014
Delivery time not always well respected.
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Jerome C.
Rating: 4 out of 5
following a purchase from 05/02/2014
Order without problems. Delivery as agreed. The only downside was that an optional item included in the pack was not received, and we did not get a response from France Trampoline.
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Response from France Trampoline
Hello, after checking your order, it was the anchoring kit that was offered with your order as mentioned in your cart, your order confirmation, and your invoice. That is why the trampofoot was not included with your pack. The France Trampoline team.
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Pascal R.
Rating: 4 out of 5
following a purchase from 18/02/2014
Order very well handled, but assembly poorly explained and hook for net already 2 broken, too bad
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Response from France Trampoline
Hello, We have seen your comment and we will send you hooks so that you can replace the broken ones. Do not hesitate to contact us if you have any issues with the assembly. We are available all week and there are videos on our YouTube channel just in case. We renew our apologies and remain at your disposal. The France Trampoline team.
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Stephane A.
Rating: 4 out of 5
following a purchase from 04/03/2014
Delivery time not respected.
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Response from France Trampoline
Hello, we acknowledge receipt of your comment. Indeed, the delivery took a bit longer than expected after verification. The carrier waited for your return after several voicemails for 3 days to confirm the delivery day. Without your agreement, the carrier will not deliver to you like that, and fortunately so. We remain at your disposal for any further information. The France Trampoline team.
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Jérôme L.
Rating: 4 out of 5
following a purchase from 18/02/2014
very good relationship with France Trampoline, very responsive to requests for information.
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Benoit B.
Rating: 4 out of 5
following a purchase from 07/01/2014
quality material delivered on time; perfect. The instructions, however, are not easy to understand (not very detailed)
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Marc M.
Rating: 4 out of 5
following a purchase from 11/02/2014
Quality product, delivered within a reasonable time.
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Alberto H.
Rating: 4 out of 5
following a purchase from 07/01/2014
Quick response to my inquiries, quick management of my order. Positive evaluation.
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Isabelle H.
Rating: 4 out of 5
following a purchase from 03/02/2014
fast shipping, the mat fits perfectly thank you
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Franck M.
Rating: 4 out of 5
following a purchase from 05/01/2014
Just one small downside... It's your assembly instructions that need to be more explicit. Otherwise, for the rest, nothing to complain about: quality of the material, delivery times...
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Jean-jacques D.
Rating: 4 out of 5
following a purchase from 16/01/2014
The delivery person left the packages on the sidewalk.
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Philippe B.
Rating: 4 out of 5
following a purchase from 05/03/2014
Nothing to report
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Gaetan T.
Rating: 4 out of 5
following a purchase from 01/01/2014
Nothing to report
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Virginie D.
Rating: 4 out of 5
following a purchase from 05/03/2014
I am generally happy with the trampoline, the quality, and the service. Since the trampoline was installed, the kids haven't left it. Plus, I added the trampofoot which is very popular. 2 downsides: - difficulties in assembling the net - the price: I bought the trampoline on sale with the trampofoot additionally to find out that at the time of delivery (I had requested delivery in spring with a purchase date during the sales period), the price was the same as the sale price and that the trampofoot was free!). I find the commercial policy during sales a bit misleading!
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Veronique C.
Rating: 4 out of 5
following a purchase from 05/02/2014
site up to the desired height, well done but just a downside on the transport which was a bit limited in quality. We have bulky packages but placed on a 60 X 80 pallet is a bit limited, not much film around the pallet so the boxes are damaged.
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Response from France Trampoline
Hello, We apologize for this pallet issue. However, after checking your delivery note signed by you, no reservations were mentioned regarding this matter. We have still reported this information to our preparation service. We renew our apologies and remain at your disposal. The France Trampoline team.
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Emmanuel J.
Rating: 4 out of 5
following a purchase from 19/02/2014
Clear and well-made site
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Karine M.
Rating: 4 out of 5
following a purchase from 28/01/2014
Order well managed and successful delivery.
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Aurelie F.
Rating: 4 out of 5
following a purchase from 03/02/2014
Perfect product that meets our expectations. Delivery time respected.
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Yvan C.
Rating: 4 out of 5
following a purchase from 27/01/2014
Everything went very well. Information, order, delivery.
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Anne-claire M.
Rating: 4 out of 5
following a purchase from 24/02/2014
Speed between the order and the phone call for the delivery appointment. Top delivery, and material up to what we expected. A small downside, in the picture, there was the fabric to play football, I thought it was included and offered...
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Response from France Trampoline
Hello, We thank you for your comments. Your purchase did mention "trampoline with safety net, ladder and anchoring kit offered". There is no mention of the trampofoot. Some presentation photos may have a trampofoot installed indeed so that you can best visualize this accessory on the trampoline. We apologize for this issue and remain at your disposal. The France Trampoline team.
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Patrick M.
Rating: 4 out of 5
following a purchase from 23/12/2013
no manual sent by email and spring clamp also not very good quality product
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Response from France Trampoline
Hello, We apologize for this issue. In a case like this, we can send the manual by email very quickly. We also apologize for the oversight of the clamp. This is the first time this has happened to us and we sincerely apologize for that. The France Trampoline team.
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Serge B.
Rating: 4 out of 5
following a purchase from 30/12/2013
Efficiency, speed, easy assembly, good product. One point for improvement: the 4 ground anchoring pegs are a bit light compared to the structure to hold.
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Aurélie S.
Rating: 4 out of 5
following a purchase from 09/02/2014
Quality products received
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Stéphane P.
Rating: 4 out of 5
following a purchase from 02/03/2014
Very good phone reception, precise and informed advice. Fast delivery and in accordance with the announced schedule. The assembly manual is not precise enough and lacks clarity (same as Ikea) The product itself meets my expectations and is of good quality.
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