Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1, 3 and 4 stars

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H
Hugo S.
Rating: 4 out of 5
following a purchase from 03/10/2013
A quick communication and resolution of a problem with an item from my order made me receive the merchandise within the expected time.
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Severine C.
Rating: 4 out of 5
following a purchase from 27/08/2013
I am satisfied with my purchase, perfect customer service easily reachable, fast and careful delivery. The trampoline seems to be of very good quality, I cannot judge everything (hence only 4 stars) because it is my daughters' Christmas gift and it will not be installed yet.
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Joaquim A.
Rating: 4 out of 5
following a purchase from 24/09/2013
Very satisfied with the service of this site, easy to reach despite a problem that occurred during delivery, they were very responsive regarding the exchange of my product.
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Nadine J.
Rating: 4 out of 5
following a purchase from 17/08/2013
Nothing to report except for the carrier issue for which we never received the delivery notice and which required a new delivery, thus incurring additional costs.
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Response from France Trampoline
Hello, we apologize for this inconvenience. However, the carrier confirmed to us that they did leave a delivery notice in one of your 3 mailboxes. Indeed, after a delay of about 3 weeks, unclaimed packages are returned to the sender. We remain at your disposal. The France Trampoline team.
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Damien B.
Rating: 4 out of 5
following a purchase from 04/10/2013
The product is of good quality and seems robust (the years will tell, but we have friends who have had this product for 6 years), however I found that the quality of your assembly instructions is average to mediocre (unclear diagram, vague explanation). This is, in my view, unfortunate because it is the first contact of the customer with your product and the first impression is always lasting. Here is a comment that aims to be constructive and I hope it will be useful to you. Of course, I do not forget to specify that the children (but also the parents!!) are having a blast! Best regards, JUMPS!!
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Response from France Trampoline
Hello, We thank you for your feedback. However, we receive little feedback on this point. Nevertheless, we are currently improving our assembly instructions so that assembling the trampoline is even easier for our customers. The main thing is that the quality of the trampolines and the rebounds are there as you have noticed. We remain at your disposal. The France Trampoline team.
M
Moises L.
Rating: 4 out of 5
following a purchase from 21/08/2013
EVERYTHING OK AND THE HELP I RECEIVED BY PHONE WAS GREAT. THANK YOU
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Arnauld P.
Rating: 4 out of 5
following a purchase from 30/07/2013
Mediocre packaging - Transport too expensive. Excellent customer service.
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Stephane M.
Rating: 4 out of 5
following a purchase from 27/07/2013
good, but a bit expensive
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Jean Michel M.
Rating: 4 out of 5
following a purchase from 15/08/2013
Customer-supplier relations +++++ Deadlines +++++ Quality Awaiting results next spring
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Nicolas F.
Rating: 4 out of 5
following a purchase from 25/09/2013
speed of delivery
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Richard F.
Rating: 4 out of 5
following a purchase from 30/07/2013
Super fast delivery, less than 5 days after the order. Quality of the material present. Ovalia 490 model with net, ladder, and football net. I contacted customer service for information and got a response 10 minutes later. I assembled it all by myself in 6h30... it was the first time I assembled one.
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Fabien G.
Rating: 4 out of 5
following a purchase from 29/07/2013
defective part in the received package. new part sent express by france-trampoline but a bit of time lost between the reception of the first package (Friday afternoon) and the spare part (Tuesday morning)
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Kattia L.
Rating: 4 out of 5
following a purchase from 19/08/2013
clear site, and fast delivery
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Pierre C.
Rating: 4 out of 5
following a purchase from 15/07/2013
Good phone contacts allowing to finalize the choice of the Jump'In 360 trampoline. Delivery scheduled between 1 PM and 3 PM, arrived at 11 AM: no problem we were able to have someone move to receive the packages. Assembly possible by 1 calm person attentive to the instructions. The product seems to meet my expectations, I hope the children's use will confirm it. Not sure I will use the site again as 1 trampoline should be enough for me :-) or for maintenance parts; however, no problem recommending the site and the product.
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Laurence V.
Rating: 4 out of 5
following a purchase from 02/09/2013
Very good product (jump up 300 trampoline). Fast and complete delivery.
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Carine C.
Rating: 4 out of 5
following a purchase from 22/07/2013
The trampoline fully satisfies my daughter who is delighted!
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Vincent A.
Rating: 4 out of 5
following a purchase from 30/06/2013
Purchase Trampoline Wow 460 Delivery time respected The quality is there, nothing to compare with the trampolines sold in toy stores, this is solid! I recommend taking the plunge for the undecided.
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Christelle N.
Rating: 4 out of 5
following a purchase from 03/08/2013
Top quality material, solid, easy but physical installation, you need at least 2 people for assembly, even 3 at certain moments. The kids are thrilled. And I am very happy to have chosen this oval model which is different, pleases the children and is practical for acrobatic figures! My only downside is about the delivery, I had to call twice because the carrier gave no sign of life.
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Response from France Trampoline
Hello, Thank you for your comments. Please feel free to contact us in such cases. We are of course available to inform you as soon as possible about the status of your delivery. The France Trampoline team.
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Javier L.
Rating: 4 out of 5
following a purchase from 23/08/2013
Hello. I am especially happy with the treatment received from Ms.***. You are lucky to have her as an employee. Regarding the bed... Great!!! Thank you.
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François M.
Rating: 4 out of 5
following a purchase from 18/07/2013
Protection mat too small, barely covers the springs. The net closure system (velcro) is impractical and far from being as ergonomic as a rack. For the rest, the material is of good quality.
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Response from France Trampoline
Hello, Thank you for your comments. Please feel free to send us photos of your trampoline so that we can verify that it is properly installed. The France Trampoline team.
M
Maria O.
Rating: 4 out of 5
following a purchase from 15/08/2013
Excellent attention and good product.. also good payment facility
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Françoise G.
Rating: 4 out of 5
following a purchase from 01/08/2013
Product, price, delivery, all in line with my expectations ...
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Javier M.
Rating: 4 out of 5
following a purchase from 17/07/2013
Good service
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Enrique V.
Rating: 4 out of 5
following a purchase from 28/08/2013
I am satisfied with my purchase, so I would recommend you to other people.
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Ricardo V.
Rating: 4 out of 5
following a purchase from 31/07/2013
Low-quality foam spring protection securing straps. Other than that, everything is perfect.
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Response from France Trampoline
Good afternoon. First of all, thank you for your comment. If you have had any problems with the securing straps, I invite you to call us at 912 69 33 74 so we can resolve it and send you replacements if you wish. Thank you and sorry for the inconvenience. Best regards. The Jump'in Spain team
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Irene C.
Rating: 4 out of 5
following a purchase from 26/06/2013
Improve the tracking of the product until it reaches the customer.
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Response from France Trampoline
Good morning. Our delivery time is 3 to 7 working days. In the case of your order, it was delivered after 5 working days, within the agreed time. Regarding tracking, for future occasions, you can call us Monday to Friday from 9:00 am at 912 69 33 74 and we will be happy to immediately check the status of your order. Thank you for your comment and best regards. The Jump'in Spain team
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Jordi G.
Rating: 4 out of 5
following a purchase from 07/08/2013
Hello, the trampoline is fantastic, I would buy it again, it is very professional. I would simply improve the contact with the customer once the product arrives so that there are no assembly problems; one feels a bit neglected once the purchase is made. Thank you. I have recommended your products. Best regards.
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Response from France Trampoline
Thank you very much for your comment. We are sorry that you felt neglected after your purchase; as you can understand, it is difficult to maintain contact with all customers once they have placed their order. However, if on another occasion you have any questions regarding the assembly or any other aspect of your trampoline, please do not hesitate to contact us by email or by phone at 912 69 33 74. We will be happy to assist you. Best regards and thank you again.
C
Carlos M.
Rating: 4 out of 5
following a purchase from 04/09/2013
good quality product and quick delivery
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René C.
Rating: 4 out of 5
following a purchase from 01/07/2013
good
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Vincent B.
Rating: 4 out of 5
following a purchase from 21/07/2013
Jump'up 300 trampoline pack: Order, deadlines, and delivery methods perfectly respected. Easy to assemble product. Very good quality. The kids play a lot with it. To recommend.
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Cyrille C.
Rating: 4 out of 5
following a purchase from 27/08/2013
easy to assemble
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Mathieu M.
Rating: 4 out of 5
following a purchase from 16/07/2013
fast delivery but expensive compared to the price of the chosen item (protection cover): a third of the price anyway!!!
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Nathalie C.
Rating: 4 out of 5
following a purchase from 18/06/2013
Order delivered on time. Meets my expectations. Let's see over time how the material holds up...
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Géraldine C.
Rating: 4 out of 5
following a purchase from 19/08/2013
Perfect quality, perfect timing, impressive size (360) it took us more than 3 hours to set it up but the result is really worth it!!!
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Isabelle B.
Rating: 4 out of 5
following a purchase from 28/07/2013
Good service, the purchased material is of good quality.
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Christophe Ou Caroline C.
Rating: 4 out of 5
following a purchase from 05/07/2013
Reliable structure, good tension of the jumping mat. Adults have as much fun as the children.
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Stephane M.
Rating: 4 out of 5
following a purchase from 03/07/2013
Very big delivery issue and the carrier (KN) was rude, incorrect with an obvious lack of professionalism. The company France Trampoline was present and responsive to the problem, even if unfortunately they remain powerless in the transport world!
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Estelle G.
Rating: 4 out of 5
following a purchase from 15/06/2013
Delivery in a few days but unfortunately it's at the order that we know the product is out of stock so too late for the children's birthday gift. The carrier is supposed to make an appointment for delivery. Which is not the case at all.
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Marie S.
Rating: 4 out of 5
following a purchase from 26/07/2013
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Yves L.
Rating: 4 out of 5
following a purchase from 07/08/2013
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