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G
Rating: 4 out of 5
Satisfied with the service provided, the trampoline seems to be of good quality, time will tell....
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
The trampoline works very well and is quite large.
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C
Rating: 4 out of 5
Very fast delivery. Cushion easy to place, apparently of good quality, however a bit expensive
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G
Rating: 3 out of 5
Difficult to find the product searched. Complicated order and payment.
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Response from France Trampoline
Hello, Our team is doing everything possible to facilitate our customers' orders, you can contact us at 05 56 36 04 62 or by email at [email protected] to let us know about the payment difficulties you encountered. Best regards, The France-Trampoline team
A
Rating: 4 out of 5
Very good products and sent quickly.
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M
Rating: 4 out of 5
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D
Rating: 4 out of 5
Assembly a bit complicated after a few uses, one arch broke, others are bent
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L
Rating: 3 out of 5
Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium
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G
Rating: 4 out of 5
Very helpful knowledgeable staff. The carrier for the delivery of the goods was not good. The pallet was far too short for the longer parts.
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L
Rating: 4 out of 5
Very good
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M
Rating: 3 out of 5
The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team
T
Rating: 1 out of 5
Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..
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Response from France Trampoline
Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team
L
Rating: 1 out of 5
I ordered a cover and springs and there are no springs
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team
E
Rating: 4 out of 5
Fantastic equipment like in the gym, fast delivery and without damage. However, assembly is tedious and two pieces were missing. The after-sales service sent me the missing pieces quickly but they were not identical to those they replaced. I am satisfied and recommend the brand and online purchase.
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D
Rating: 4 out of 5
Order received super fast, trampoline quality is top-notch, just a small downside on the welds with the hoop
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C
Rating: 4 out of 5
Very good. Product conforms and adapted.
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E
Rating: 4 out of 5
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C
Rating: 4 out of 5
Error on my part when I placed the order. I was able to return the item and order another one. Shipping costs at my expense. Total process a bit long.
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N
Rating: 4 out of 5
In some places, the blue and green paint is damaged. We are afraid that over time, it will rust. The instructions are not very clear on which side to put the washer (bolt side or nut side?)
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O
Rating: 4 out of 5
Very good phone exchange, quick and serious order. The material seems to be of quality. We will have to see how it holds up over time, the only downside is that one of the screws to fix it to the ground broke even though it was not fully inserted, for the others, everything went well.
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A
Rating: 4 out of 5
It is not emphasized enough that there are packs and items with only the trampoline. If I had known, I would have taken a pack... With your competitors, we don't have this problem.
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C
Rating: 4 out of 5
A manual would have been useful especially to know if the net should be fixed in front or behind the posts. Otherwise quality = ok.
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B
Rating: 4 out of 5
Good phone reception
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S
Rating: 3 out of 5
I ordered a protective cushion with plastic attachments and straps provided, but the attachments break one after the other. I am disappointed with the quality of the product.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused by the breakage of the protective cushion attachments. Unless we are mistaken, we have not received any email or call regarding your problem. Please do not hesitate to contact us, we could send you new attachments to resolve your issue. Best regards; The France-Trampoline team.
N
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
For spare parts for trampolines, the price is really too high, and the relative satisfaction mainly comes from the packaging. Too much plastic to throw away when it could be replaced by cardboard or paper and in a smaller volume... For the rest, the trampoline is great, an excellent investment for the children, and of very good quality.
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S
Rating: 4 out of 5
Speed of delivery. Quality of the material
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C
Rating: 4 out of 5
Not enough hoops.
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M
Rating: 4 out of 5
Products conform to the order. Fast delivery.
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C
Rating: 4 out of 5
What I criticize is the closure that does not open completely.
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C
Rating: 4 out of 5
Very good telephone reception to resolve a payment card issue
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L
Rating: 4 out of 5
Very good service. The trampoline was easy to find on the website. Delivery on site was good, but we had to organize the delivery twice. The product was well packaged.
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R
Rating: 4 out of 5
Quality company. Surprised by the change in materials of the net and foams which seem less qualitative than when I bought the trampoline. But no issues to report for now. If the lifespan is 10 years like last time, it will be perfect.
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C
Rating: 4 out of 5
No problem. Very fast delivery and well packaged.
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J
Rating: 4 out of 5
Very satisfied with my zip line. One issue: the sling on the starting tree was too short and I had to buy a longer one without getting the other one back.
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S
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
The package is delivered on an unsuitable pallet. The boxes stick out a lot and are therefore damaged upon receipt, fortunately nothing is at risk inside. As for the product, it seems to be of very good quality. However, the elastics used to hold the safety net are already broken after a fall... a bit disappointing at this price...
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J
Rating: 4 out of 5
Good
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É
Rating: 4 out of 5
Excellent: fast, efficient, compliant material, just the assembly documentation could be improved.
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J
Rating: 4 out of 5
Good service but I would have appreciated a commercial gesture since the sling cable provided with the package was too short to go around the tree and I had to order a longer one without return of the small one.
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