The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Hello, Thank you for your comment. Indeed, the braking can be a bit abrupt, please ensure that users hold firmly to the pulley handles during use and also make sure that the heads of all users are below the pulley by adjusting the rope and the seat. We remain at your disposal for any further information at [email protected] or at 05 56 36 04 62. Best regards, The France-Trampoline team.
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Fanny G.
Rating: 4 out of 5
following a purchase from 06/05/2023
The small ordered items (carabiners) were poorly packaged and slipped through the poorly taped cardboard. The after-sales service was very responsive and sent me the missing item by post.
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Nadège R.
Rating: 4 out of 5
following a purchase from 06/05/2023
Product corresponding to our expectations
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Katia C.
Rating: 4 out of 5
following a purchase from 01/05/2023
Very good product. Just a problem with the finishing skirt not matching the poles for fixing.
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Laure D.
Rating: 4 out of 5
following a purchase from 29/04/2023
Good trampoline but the instructions are really more than brief! This makes assembly complicated... Closure not going down completely preventing full opening, making access more difficult for children
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Fabrice G.
Rating: 4 out of 5
following a purchase from 03/05/2023
Very nice welcome and advice
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Benoit G.
Rating: 1 out of 5
following a purchase from 02/05/2023
The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.
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Response from France Trampoline
Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at [email protected]. Best regards, The France Trampoline team
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Gwénola M.
Rating: 4 out of 5
following a purchase from 30/04/2023
Very good quality of the trampoline but the assembly instructions are sometimes not precise enough and can lead to assembly errors that also require a lot of force sometimes
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Jocelyne D.
Rating: 4 out of 5
following a purchase from 28/04/2023
The person I spoke to on the phone provided the right information, very friendly
Service not effective, delivered outside the announced times
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Response from France Trampoline
Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-trampoline team
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Jean Philippe D.
Rating: 4 out of 5
following a purchase from 28/04/2023
Delivery: torn box, big scare but ultimately everything went well during assembly. Material: everything seems to be of good quality, just change the strap system for the ground attachment. Follow-up: from my phone call, very good interlocutor who took my remarks into account (delivery 📦). Just a bit disappointed to have seen that shortly after my order, many trampolines were on sale, 20% which still represents a nice amount. With my misadventures, I would have appreciated at least a voucher to order accessories for the children on the site.
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Annie R.
Rating: 4 out of 5
following a purchase from 01/05/2023
Top product...
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Yann T.
Rating: 3 out of 5
following a purchase from 02/05/2023
Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.
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Response from France Trampoline
Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-Trampoline team.
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Clément C.
Rating: 4 out of 5
following a purchase from 24/04/2023
The order went very well, the delivery times impeccable. Product that meets our expectations, however very difficult to assemble and yet done by DIY enthusiasts!
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Véronique C.
Rating: 3 out of 5
following a purchase from 26/04/2023
I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!
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Jean-marc S.
Rating: 4 out of 5
following a purchase from 19/04/2023
Delivery by Mondial Relay deplorable as well as the drop-off point
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Pascal M.
Rating: 4 out of 5
following a purchase from 26/04/2023
Good service
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Alexia B.
Rating: 4 out of 5
following a purchase from 25/04/2023
Delivery as expected. Assembly a bit complicated, the manual could be improved in the description. However, during the assembly of the tent, there was a missing elastic to be able to attach it to one of the climbing holds. Exact number of screws, work... one more would have been nice. Good quality materials
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Cédric C.
Rating: 4 out of 5
following a purchase from 27/04/2023
Fast and careful shipping, correct price
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Hubert C.
Rating: 4 out of 5
following a purchase from 26/04/2023
Very welcoming person on the phone and delivery in 2 days.
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Claudie B.
Rating: 4 out of 5
following a purchase from 26/04/2023
satisfied with our order, product compliant with our expectations, delivery time respected, to recommend!
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Louis L.
Rating: 4 out of 5
following a purchase from 22/04/2023
good
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Jean-pierre S.
Rating: 4 out of 5
following a purchase from 20/04/2023
Delivery was good. Good quality product. Assembly instructions unclear on some pages. Provided tools insufficient or need clarification; the mallet is essential for assembling the T-pieces
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Mustapha G.
Rating: 4 out of 5
following a purchase from 16/04/2023
A very good product, highly appreciated by our daughter
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Serge L.
Rating: 4 out of 5
following a purchase from 20/04/2023
I am very satisfied with my order everything was done properly 👍🏻
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Tony P.
Rating: 4 out of 5
following a purchase from 19/04/2023
In accordance with the request
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Francis B.
Rating: 4 out of 5
following a purchase from 04/04/2023
Perfect
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Frederic T.
Rating: 4 out of 5
following a purchase from 13/04/2023
Very happy with the customer relationship that has not changed. Disappointed that now we have to pay shipping costs even with an order over 200€. And no more gifts with an order of 150€. As a result, I did not complete my order. I find that unfortunate.
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Yohann R.
Rating: 4 out of 5
following a purchase from 16/04/2023
Product as described, fast delivery
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 16/04/2023
Nothing to report, very good.
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Etienne H.
Rating: 4 out of 5
following a purchase from 16/04/2023
Good product but instructions could be improved easily
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Sylvain A.
Rating: 4 out of 5
following a purchase from 17/04/2023
We have been sourcing from you for a few years because we are satisfied with the products and advice.
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Bruno H.
Rating: 4 out of 5
following a purchase from 15/04/2023
Quick and careful shipping, good quality-to-price ratio
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Maria B.
Rating: 4 out of 5
following a purchase from 27/03/2023
A brilliant trampoline! Our daughter is very happy!
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 13/04/2023
Perfect, exactly meets my expectations
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 08/04/2023
Perfect product, my children, a snowboarder and a gymnast love the quality of the bounce
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Celine S.
Rating: 4 out of 5
following a purchase from 10/04/2023
quality product, very satisfied!
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Jerome D.
Rating: 3 out of 5
following a purchase from 11/04/2023
Hello, we are very happy with the octopulse trampoline, however our net is torn, we had to buy a new one, we found the price excessive and the quality lesser.
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Response from France Trampoline
Dear Sir or Madam, we have noted your comment about the protective net purchased as a spare part. After checking our technical specifications, the original net and the one in spare parts are made from the same material. This new net will ensure the safety of your children on the trampoline. The France Trampoline team
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