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J
Rating: 4 out of 5
Transport problem with DPD for the second time
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very good value for money, the only small problem is that the closure closes downwards and it should have closed upwards because my 2-year-old son keeps opening it, no other problems encountered.
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W
Rating: 4 out of 5
Perfect, thank you
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F
Rating: 4 out of 5
Nothing special to say
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M
Rating: 4 out of 5
Very good
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I
Rating: 1 out of 5
Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.
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Response from France Trampoline
Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.
V
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
Order respected within the indicated time
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B
Rating: 4 out of 5
Excellent
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L
Rating: 4 out of 5
We received a quality zip line. Not disappointed by the quality of the product.
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G
Rating: 4 out of 5
Good product
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J
Rating: 4 out of 5
Good product that meets my expectations
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A
Rating: 4 out of 5
Apart from the order taking with the promised gift of a basketball hoop replaced by a scooter which was not respected, only after insisting on the phone was the exchange made. Otherwise very good
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C
Rating: 4 out of 5
Item arrived well. Package in good condition. Received within 1 week. Serious transport. Assembly a bit complex (be careful with the direction of the bars)
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B
Rating: 4 out of 5
The tarp is impossible to fix, and does not prevent water from entering!
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S
Rating: 4 out of 5
Good product (hammock for climbing dome) but a bit long delay
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M
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Good phone contact and good information. Very good product. Site to recommend.
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G
Rating: 3 out of 5
Disappointed! My order is not complete, there is a missing item in the purchased pack and during installation several plastic hooks broke.
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M
Rating: 4 out of 5
Material conforms to my expectations
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A
Rating: 4 out of 5
Good quality product except for the ground fixing kit: straps lacking in strength, rings impossible to drive into the ground
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A
Rating: 4 out of 5
During my order which I placed with the help of an operator by phone to find the right reference, I was not told that the posts would arrive unpainted black raw iron like those to be replaced
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E
Rating: 4 out of 5
Impeccable
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S
Rating: 4 out of 5
Good follow-up of my request treated by an email and a link, I just had to validate my cart
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T
Rating: 1 out of 5
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
C
Rating: 4 out of 5
product conforms to what I wanted
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J
Rating: 4 out of 5
Very good service, very serious
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A
Rating: 3 out of 5
It's a good product,***.
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S
Rating: 4 out of 5
Happy with the products and ease of assembly
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C
Rating: 4 out of 5
Very satisfied with the product, its order and its delivery. But assembly not very easy and too bad the ladder is not at the height of the trampoline 250.
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N
Rating: 4 out of 5
We loved the trampoline, the only downside we have is that the instructions could be clearer.
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C
Rating: 4 out of 5
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
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F
Rating: 1 out of 5
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
J
Rating: 4 out of 5
very good, no problem
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C
Rating: 4 out of 5
excellent quality. Good reception. Too bad the protective cover is not included in the package
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H
Rating: 4 out of 5
corresponds exactly to my wish
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N
Rating: 4 out of 5
Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.
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S
Rating: 3 out of 5
The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team
R
Rating: 3 out of 5
Fast delivery Instructions not very clear. Missing parts.
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Response from France Trampoline
Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team
J
Rating: 4 out of 5
Everything went well from order to delivery
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