France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Good product that meets the requirements and delivery within the indicated terms
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Response from France Trampoline
Thank you very much for your positive feedback! We are glad that the product meets your expectations and that the delivery was made on time. We wish you to fully enjoy your purchase!
The France Trampoline team
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Timothe L.
Rating: 4 out of 5
following a purchase from 06/04/2026
I received the package well. The box was badly damaged. The delay is relatively short. About 10 days. The trampoline is not yet assembled/installed.
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Monique P.
Rating: 3 out of 5
following a purchase from 28/02/2026
The number of anchors for the ninja course is too few and it's impossible to recommend apart from other anchors to complete, too bad; For the 45m zip line, the spring is too weak. It is completely crushed for a person weighing 65 kg! So it does not fulfill its role even when respecting the indicated slope. It is necessary to find an additional braking system and a net to avoid any collision with the support.
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Response from France Trampoline
Hello,
We are sorry to hear that you encountered problems with the ninja course and the zip line. Your comments are valuable, and we take your suggestions into consideration. Please do not hesitate to contact us directly if you have any other concerns or ideas.
Best regards,
The France Trampoline team.
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Patrick S.
Rating: 4 out of 5
following a purchase from 03/04/2026
Very satisfied
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Gabriel L.
Rating: 4 out of 5
following a purchase from 29/03/2026
Good value for money, fast delivery
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Caroline L.
Rating: 4 out of 5
following a purchase from 31/03/2026
Niet zo makkelijk in elkaar te zetten als het in het boekje beschreven staat, verder blij mee.
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Pierre D.
Rating: 4 out of 5
following a purchase from 29/03/2026
Great trampoline. It's a job to assemble, disassembling it won't be easy, but it jumps really well, is of good quality and the kids are delighted
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Jacques G.
Rating: 3 out of 5
following a purchase from 26/03/2026
All well done
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Francine D.
Rating: 3 out of 5
following a purchase from 28/03/2026
Hello A package was wet, the fittings had mold, as it was a gift for the little ones for Easter I couldn't send it back to you. Can you make a commercial gesture please? Thank you for your understanding Mrs. Dhondt
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Response from France Trampoline
Hello,
Thank you for your message. We are sorry for the issue encountered. Can you please send photos to [email protected]?
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Muriel N.
Rating: 3 out of 5
following a purchase from 25/03/2026
I am missing 5 carabiners that were offered to me for repair and 6 days later still not shipped from the warehouses, so still handed over to the delivery person, will I ever get them?
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Didier L.
Rating: 4 out of 5
following a purchase from 23/03/2026
Order compliant, but a bit expensive.....
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Patrick C.
Rating: 4 out of 5
following a purchase from 22/03/2026
Nothing to report.
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Ludovic T.
Rating: 1 out of 5
following a purchase from 22/03/2026
Net of lower quality than that of my original jump up 360 trampoline... no double closure, less reinforcement, I am extremely disappointed given the price of the parts...
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Bruno V.
Rating: 4 out of 5
following a purchase from 23/03/2026
Deadline respected
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Jean Louis L.
Rating: 4 out of 5
following a purchase from 21/03/2026
Clear site allowing for informed choice
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Sarl A.
Rating: 1 out of 5
following a purchase from 20/03/2026
Unfortunately not satisfied because we called your service to be sure of the part to order but after receiving it, it does not match our model. We are professionals with 2 trampolines that we plan to change soon, but we will see with which supplier?
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Response from France Trampoline
The reference you ordered corresponds to the model purchased. Therefore, we do not understand the origin of the problem encountered.
We remain at your disposal to identify the problem.
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Laurence C.
Rating: 3 out of 5
following a purchase from 19/03/2026
The items are of impeccable quality. However, I ordered 2 items and had to pay shipping fees twice. I wanted to choose free shipping but I never managed to validate my order. So I selected Chronopost, a paid service. Moreover, the jumping mat was packed in a simple open plastic bag... That makes the delivery expensive... The springs were delivered a few days later in a well-sealed box. One delivery would have been more economical and more ecological...
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Mireille D.
Rating: 4 out of 5
following a purchase from 22/02/2026
a bit complicated to install but does the job!
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Cindy R.
Rating: 4 out of 5
following a purchase from 12/03/2026
I am very happy with the product even though I regret receiving a promo code a few days after ordering!! However, the trampoline's edge does not stay between the net and the outer bar. It's a shame. There are hooks that broke very quickly as well.
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Guillaume J.
Rating: 3 out of 5
following a purchase from 11/03/2026
Delivery was late. Fortunately, the delivery person was friendly. The installation instructions were very brief, leading to errors. Some elements were difficult to install, resulting in injury. The result is fortunately up to standard!
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Quentin B.
Rating: 3 out of 5
following a purchase from 01/03/2026
Products conforming to my order, protective net for my 4.90m oval trampoline, but unfortunately damaged! Holes at the closure system of the access flap... A bit disappointed given the price, one could expect better quality!
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Rafael A.
Rating: 1 out of 5
following a purchase from 19/02/2026
The jumping canvas has defects
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Response from France Trampoline
Hello,
Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty.
We apologize for the inconvenience caused.
K
Karine M.
Rating: 4 out of 5
following a purchase from 08/06/2025
These are not exactly the same springs as the original ones but they are the correct size to replace the broken ones.
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Jean-Christophe D.
Rating: 3 out of 5
following a purchase from 30/05/2025
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
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Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
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Antonio S.
Rating: 1 out of 5
following a purchase from 04/06/2025
After a month, I am still waiting for my order and customer service is poor and slow
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Response from France Trampoline
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
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Francoise T.
Rating: 4 out of 5
following a purchase from 04/06/2025
Correct packaging, correct delivery
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Claude B.
Rating: 4 out of 5
following a purchase from 04/06/2025
Order placed quickly.
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Adrien L.
Rating: 1 out of 5
following a purchase from 24/05/2025
The cover was delivered without the springs.
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Response from France Trampoline
Madam, Sir, We have taken your comment regarding the purchase of a jumping mat into account. Your order containing only one item, it is this one that was delivered to you. The springs, as displayed on the various product sheets in bold and underlined, are sold separately. We are sorry that you did not see this information before ordering. Please do not hesitate to contact customer service if you wish to benefit from a commercial gesture on shipping costs. Best regards, The France Trampoline team
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Mirian A.
Rating: 4 out of 5
following a purchase from 31/05/2025
The service and delivery were perfect. The difficulty came later, with the assembly. Very difficult to assemble.
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Christelle N.
Rating: 3 out of 5
following a purchase from 29/05/2025
I bought a new protective net for my trampoline purchased 15 years ago. I was very disappointed with the quality of this product compared to the net I had, which was obviously purchased from you. The zipper is of a single length without a return and not reinforced, the thickness of the mesh of the net is considerably reduced. The old net must weigh double that of the new one. It's a shame to reduce costs and compromise quality. I will hesitate to recommend France trampoline now.
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Valentin M.
Rating: 4 out of 5
following a purchase from 27/05/2025
Be careful with the assembly instructions which sometimes lack precision (for the climbing dome)
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Hans B.
Rating: 4 out of 5
following a purchase from 05/05/2025
Hello, everything is good, I would buy from you again
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Michel C.
Rating: 4 out of 5
following a purchase from 23/05/2025
Bbbb
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Boris M.
Rating: 4 out of 5
following a purchase from 25/04/2025
Very good products, very satisfied, just the delivery time was very long
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Alfredo T.
Rating: 4 out of 5
following a purchase from 20/05/2025
THE ATTENTION HAS BEEN VERY GOOD, THE MATERIAL SEEMS TO BE OF GOOD QUALITY. MY OPINION IS THAT THE ASSEMBLY INSTRUCTIONS COULD BE IMPROVED, BUT OVERALL I AM VERY SATISFIED WITH THE PURCHASE. I WILL BUY AGAIN IF I NEED MORE THINGS.
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Maurizio T.
Rating: 4 out of 5
following a purchase from 21/04/2025
No problem
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Valerie B.
Rating: 4 out of 5
following a purchase from 20/05/2025
Very attractive and entertaining dome for children, but you need several people to assemble it.
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Colin P.
Rating: 4 out of 5
following a purchase from 19/05/2025
Top service
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Nicolas P.
Rating: 3 out of 5
following a purchase from 27/04/2025
The trampoline meets the description. However, a bit disappointed with the quality of the net and hooks. It does not prevent the children from slipping underneath and at the first fall one of the hooks holding it broke. I have serious doubts about the long term.
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Joachim R.
Rating: 4 out of 5
following a purchase from 27/04/2025
Complete delivery. However, the originally promised fast delivery date (with corresponding additional costs compared to a normal delivery) could not be maintained due to delivery by freight forwarding. The geodome itself is a great stable piece of equipment for the kids.
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