The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Good products but lack of precision on the attachments for the ninja course and delivery problem (called France trampoline twice and once mondial relay) no direct information and delivery after Christmas.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delivery delay, we will inform our logistics about this extended delay. We do our best to ensure our customers receive their products as quickly as possible. Please feel free to contact our customer service available by email ([email protected]) or by phone for any inquiries regarding our products. Best regards, the France Trampoline team
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Laurent M.
Rating: 4 out of 5
following a purchase from 13/11/2021
Order compliant and delivery without issue. Trampoline awaiting assembly.
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Jean A.
Rating: 4 out of 5
following a purchase from 09/11/2021
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Yolande L.
Rating: 4 out of 5
following a purchase from 16/11/2021
Not very clear: is the evaluation for the product, the purchase, or the delivery?
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Union Sportive L.
Rating: 4 out of 5
following a purchase from 03/11/2021
Material not assembled.
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Thibault R.
Rating: 4 out of 5
following a purchase from 05/11/2021
Very good small indoor trampoline! It is especially very quiet, but I recommend placing it on a mat to not hear it at all! The only small downside is that the assembly seems simple at first, but when it comes to fixing the feet together, it's better to have two people! The bolt covers are not of excellent quality nor very aesthetic.
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Veronique P.
Rating: 3 out of 5
following a purchase from 03/11/2021
Material conforms to the request, however a negative note on the delivery, the package arrived torn with parts scattered at the back of the truck, the delivery person was not sure that these parts belonged to this package. Following this mishap, I am not certain about a future order.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry to hear that your delivery experience went poorly. We will obviously pass this information to our logistics department to avoid the same problem with future deliveries. Following this delivery, did you leave any reservations on the delivery note detailing the damage encountered? The condition of the concerned package? The fact that parts were scattered in the truck? Indeed, complete reservations allow us to take action against the carrier to cover you in case of missing parts. Please do not hesitate to contact our customer service ([email protected]) to provide precise feedback and thus allow us to improve. We understand that you may be put off by this mishap; however, France Trampoline is committed to providing a good experience to its customers and finding solutions to your problems. Best regards, the France Trampoline team.
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Sylvie M.
Rating: 4 out of 5
following a purchase from 02/11/2021
Delivery was compliant and quite fast.
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Jesus G.
Rating: 4 out of 5
following a purchase from 27/10/2021
HELLO GOOD AFTERNOON I STILL HAVEN'T UNPACKED IT AND I CAN'T FULLY EVALUATE IT, REGARDING THE PURCHASE, THE RATING WOULD BE WHAT I HAVE GIVEN YOU.
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Werner R.
Rating: 3 out of 5
following a purchase from 26/10/2021
Order okay. Part of the delivery was missing and I had to contact the company! The missing part was sent to me afterwards! Basically everything is okay, but I would have expected at least a voucher for customer loyalty!
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Response from France Trampoline
Dear customer, thank you for your feedback. According to your order number, you ordered a cover on 26/10. This was shipped on 27/10 and according to the tracking number was delivered to you on 29/10. Unless I am mistaken, the product arrived on time. Our customer service is always available for any comments ([email protected]). Best regards, your Trampolin-Technik team
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Ludovic P.
Rating: 4 out of 5
following a purchase from 25/10/2021
Good quality trampoline!
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Laurent G.
Rating: 4 out of 5
following a purchase from 21/10/2021
Fast delivery, product meets my expectations.
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Stéphane C.
Rating: 4 out of 5
following a purchase from 11/09/2021
Product delivered on time and meets my expectations.
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Gaëtan C.
Rating: 4 out of 5
following a purchase from 07/10/2021
Fast delivery. Product meets expectations.
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Janine C.
Rating: 4 out of 5
following a purchase from 08/10/2021
Delivery very poorly managed despite the specified information and not delivered to the home.
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Geoffrey M.
Rating: 4 out of 5
following a purchase from 05/10/2021
Very good quality trampoline, sturdy and safe for my 3-year-old son. He spends hours on it, he loves it!!! I am very happy with my purchase. I was looking for a product that meets safety standards for my grandson. I recommend it without hesitation. Only downside... Difficult to assemble and the instructions are not clear enough.
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Sophie T.
Rating: 1 out of 5
following a purchase from 28/09/2021
Hello, thank you for your feedback. After checking the emails and unless we made a mistake, we did not receive any photos. Please feel free to resend them to [email protected], with a WeTransfer link if they are too large. We will get back to you as soon as possible to find a solution. Best regards, the France Trampoline team
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Response from France Trampoline
The delivery was not done correctly by the delivery service provider. This required the resending of a tarpaulin that had been lost because the delivery service provider had dismantled the pallet.
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François C.
Rating: 4 out of 5
following a purchase from 29/05/2021
The delivery to New Caledonia was very fast! The quality-price ratio of the material is correct.
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Raouf B.
Rating: 4 out of 5
following a purchase from 27/09/2021
Top-notch phone information. Perfect for indicating which product to take thanks to the tracking of the last ordered items. Serious and very good welcome. I recommend France Trampoline.
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Jonathan C.
Rating: 4 out of 5
following a purchase from 18/09/2021
Very good quality trampoline compared to what is available from the competition (but the price is also higher). I give 4 stars because 1 tube out of 10 to hold the net was not drilled at the junction of the extension and 1 spring out of 88 was bent. However, if I had to rate the carrier, it would be 0 stars because he delivered a completely broken 150 kg pallet (he was nice, he left me the pieces of wood...) and when leaving, he caught my gate and tore off the flashing light and the threshold stop, all of course without wanting to make a report and take responsibility, but this is currently under review with our insurer and only indirectly concerns France Trampoline through the choice of its carriers.
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Christine D.
Rating: 4 out of 5
following a purchase from 21/09/2021
I ordered several hooks for the Ninja-Line. When I received them, one was missing because the shabby packaging was torn. I received the missing hook replaced, nicely packed. I wonder why it wasn't packed properly in the first place?! The hooks themselves are okay, but if you swing a bit wilder, the swing ropes slip out of the 'hook rail'.
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Pierre D.
Rating: 4 out of 5
following a purchase from 26/05/2021
very good contact and advice with the online service. The only issue we had was at the time of delivery which took place two days before our return from vacation even though we had clearly specified this return date.
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Gonzague J.
Rating: 4 out of 5
following a purchase from 17/09/2021
Nothing to report
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Pierre André B.
Rating: 4 out of 5
following a purchase from 16/09/2021
Ok by mondial relay
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Beatrice R.
Rating: 4 out of 5
following a purchase from 12/09/2021
Very good
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Stephanie F.
Rating: 4 out of 5
following a purchase from 06/09/2021
The material is of good quality, large size, more than I imagined. The assembly instructions are insufficient for some steps. We managed to get through it anyway. Overall satisfied with my purchase.
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Virginie F.
Rating: 4 out of 5
following a purchase from 04/08/2021
Very good product despite the long wait for delivery. I was warned of a 4-week delivery time which was extended by 2 weeks, which can happen given the context... however I am very disappointed regarding the payment as my payment was debited at the time of the order and not at delivery!!!
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Gael D.
Rating: 4 out of 5
following a purchase from 06/09/2021
Very responsive.
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Laurence C.
Rating: 1 out of 5
following a purchase from 09/08/2021
The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.
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Response from France Trampoline
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
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Coralie C.
Rating: 3 out of 5
following a purchase from 17/08/2021
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
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Response from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
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Sylvie U.
Rating: 4 out of 5
following a purchase from 03/09/2021
Good quality of the material, too bad the zipper doesn't go down lower because it's difficult to access the trampoline.
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Serge B.
Rating: 4 out of 5
following a purchase from 07/07/2021
Order compliant, good telephone information.
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Yves L.
Rating: 4 out of 5
following a purchase from 31/08/2021
Material received as ordered, of good quality. Delivery on time.
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Bernard B.
Rating: 3 out of 5
following a purchase from 31/08/2021
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
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Response from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
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Christophe M.
Rating: 3 out of 5
following a purchase from 15/06/2021
Delivery time much too long: about 2 months for a ladder.
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Response from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
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Julien B.
Rating: 4 out of 5
following a purchase from 12/06/2021
GENERALLY GOOD
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Arnaud G.
Rating: 4 out of 5
following a purchase from 25/08/2021
Fast and careful shipping. A bit expensive but of good quality
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Adeline H.
Rating: 4 out of 5
following a purchase from 23/04/2021
good quality material
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Sandrine G.
Rating: 4 out of 5
following a purchase from 11/08/2021
Order as expected, competent customer service. However, the parcel relay delivery service was mediocre. Item not delivered to the relay the first time but returned to the supplier who contacted me to find out what was going on. Delivery OK the second time with a delay of 3 weeks.
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Andrea O.
Rating: 4 out of 5
following a purchase from 15/08/2021
Very good quality, a bit long for the goods to be delivered
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