English 
N
Rating: 4 out of 5
Replacement part for tchoukball found thanks to the response from the bag thank you
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
Good material and easy to install except for the cable tension which I did with the car's tow hook NM
Translated reviews
J
Rating: 4 out of 5
Product as expected. Fast delivery. Very expensive product.
Translated reviews
P
Rating: 4 out of 5
Great availability and responsiveness from the person on the phone.
Translated reviews
M
Rating: 4 out of 5
Great trampoline, very very nice quality, very fast delivery, only negative point: the net does not hold well on one side certainly due to the tension on the other end. Other than that it is really perfect
Translated reviews
G
Rating: 4 out of 5
Just not enough details in the spare parts packages. Too bad the link is not between the old and new model I had to manage on my own.
Translated reviews
B
Rating: 4 out of 5
Problems with your delivery provider, absence on site, had to reschedule....
Translated reviews
M
Rating: 4 out of 5
According to my children and their friends, the trampoline, about 365cm, jump up, bounces much better than the cheaper ones. Quality seems very solid. I can't say anything about durability after 2 months yet.
Translated reviews
J
Rating: 4 out of 5
Fast delivery, everything fit perfectly.
Translated reviews
M
Rating: 4 out of 5
Good product but delivery was erratic which caused us to lose several days.
Translated reviews
M
Rating: 4 out of 5
Very satisfied with the product.
Translated reviews
J
Rating: 4 out of 5
Easy order, fast delivery
Translated reviews
C
Rating: 4 out of 5
Good
Translated reviews
S
Rating: 4 out of 5
Everything is of very good quality, assembly is smooth and the provided tools are suitable and sufficient. The only negative point is the announced assembly time... 20min. It took us more than 2 hours for 2 people to assemble it from start to finish. And even if we are not the fastest in the world, it is clearly impossible to assemble this trampoline (octopulse 460) in 20min.
Translated reviews
P
Rating: 4 out of 5
*** Another thing has been the service provided, where it is very improvable since I paid a surcharge for transport to arrive earlier and it didn't arrive; also, I was missing the ladder and it took more than two months to send it.
Translated reviews
V
Rating: 3 out of 5
The trampoline is great, but the assembly is hard work. Especially stretching the net took a lot of time and effort from two adults. The ladder was delivered weeks after the trampoline - which wouldn't be a problem. Unfortunately, it was not mentioned that the ladder cannot be installed afterwards! We now have to remove the entire net again and remount it, which no one wants.
Translated reviews
Response from France Trampoline
Dear customer, thank you for your feedback. We are glad that you like the trampoline! Our customer service ([email protected]) is always available to help with questions or assembly difficulties. Regarding the installation of the ladder, you do not need to remove the entire net, just at the point where you will install the ladder. Best regards, your Trampolin-Technik team
L
Rating: 4 out of 5
Very satisfied
Translated reviews
P
Rating: 3 out of 5
Long delivery and item slightly different from the previous one!
Translated reviews
Response from France Trampoline
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
X
Rating: 4 out of 5
Delivery a bit long due to covid. Efficient phone support.
Translated reviews
F
Rating: 1 out of 5
The product is very disappointing compared to the old one. Seems very fragile. There are already 3 broken hooks
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. We will send you a dozen hooks under warranty as soon as possible. Our customer service ([email protected]) is at your disposal for any further questions. Best regards, the France Trampoline team.
A
Rating: 4 out of 5
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
Translated reviews
W
Rating: 1 out of 5
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
Translated reviews
Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
E
Rating: 3 out of 5
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
Translated reviews
Response from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
E
Rating: 3 out of 5
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
L
Rating: 4 out of 5
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
Translated reviews
M
Rating: 3 out of 5
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
J
Rating: 1 out of 5
Based on your advice, the product does not match, I need to change the springs.
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
M
Rating: 4 out of 5
Good attention and good product
Translated reviews
B
Rating: 3 out of 5
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
F
Rating: 4 out of 5
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
Translated reviews
S
Rating: 3 out of 5
The delivery was too long compared to the announced time
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
C
Rating: 1 out of 5
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
B
Rating: 1 out of 5
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
J
Rating: 3 out of 5
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
Translated reviews
Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
C
Rating: 4 out of 5
The ordered net is of good size. However, the quality is lower than the original product
Translated reviews
E
Rating: 4 out of 5
Trampoline of very high quality, however, it's a shame about the very long delivery time....
Translated reviews
M
Rating: 4 out of 5
Easy to place an order but customer service issue not resolved to this day... too bad!
Translated reviews
J
Rating: 4 out of 5
Product received quickly
Translated reviews
C
Rating: 4 out of 5
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
Translated reviews
A
Rating: 4 out of 5
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
Translated reviews